Liquidation Warehouse, Inc.

Ordered 2 pairs of trousers, passed customs, first they told me it left facility and was on way. The day were ment to be delivered was no show and now all I get it's delayed and can't get through to no one to even talk about it even Rufus is bloody useless for a ai edit just got off live chat and apparently lost damage yeah right!

Getting unreliable for next day deliveries
They say next day delivery but once you have paid for the items they email to say delay in deliveries up to 4 days.
You try and cancel and the say you cannot because they are out for delivery
What a joke.
Started looking else where and finding it cheaper

Recently, I’ve experienced a significant decline in the quality of service from Amazon, from issues with receiving the correct and genuine products to poor customer service. Responses have often been inadequate, and representatives seem unable to resolve problems effectively.

It’s a real shame to see this decline. Amazon was once a great and reliable platform, but unfortunately, the overall quality of its service now seems to be going downhill.

The order for alcohol Iplaced has to be signed for. But I will be at the HOSPITAL.
THE RESCHUDULE FOR TWO DAYS TIME IS NOT WORKING.
THE PASS TO AN AGENT IS NOT WORKING. NOT ONCE NOT TWICE. FOUR TIMES.

IF Anazon expect a program to handle all queries it needs to be programmed as such or Amazon will have customer dissatisfaction.

Sounds basic business sense to me.

I guess they would rather lose customers

Orders rarely come when they're supposed to.

Amazon is the most greedy unreliable company in America. Ive had the amazon alexa ever since it came out. I used the cheaper alternative Chinese smart plugs with alexa capability to power my house, out of nowhere amazon decides to stop compatibility making the devices useless. I basically had to throw them out wasting close to 100$. I switched all of my chinese smart plugs to amazon directed smart plugs paying double the price close to 200$. Now at least 5 times a year the stupid smart plugs disconnect and flash red meaning I cannot turn on devices in my household. If im paying 2x the price I expect my devices to work with minimal issues. But having major problems 5x a year where I have to reset 10 smart plugs is a complete waste of my time and money. I also recently started using TEMU as they sell identical items up to 70% off. Because of how greedy amazon is I will be canceling a 5 year membership. Goodbye forever you will never get a single cent out of me again!!!

Amazon is getting worst and worst on the delivery timings. Getting late and late and deliveries not following instructions which end up to have missing parcel or stolen from your door.

Returns.
Returns now take weeks for a refund. Customer service used to be great. Now it is non existent. It’s actually exhausting trying to explain and be passed about., which is their intention.
Prime membership cancelled after many years.

I use Amazon for both my personal account and a business account for my work. Over the past few weeks my delivery instructions have not been followed and packages are being left in unsecured areas. As the result many packages have gone missing. In reporting to Amazon it appears they do not hold their driver's accountable and nothing changes. As a matter of fact when you contract Amazon you get bounced around to many people, lied to, treated like you are the problem and some of their customer service reps are flat out rude. I think they need to change the name of "Customer Service" because customer service is definitely not their strong suit. Instead you are out money, don't have the product you pay for and you are told that there is nothing they can do or to wait more days. There IS something you can do Amazon. Train both your drivers and customer service reps to do their jobs properly and hold them accountable. Its that simple. Very disappointed and disgusted with Amazon's performance overall. They make a fortune yet treat people horribly. They pay staff horribly, maybe if they paid and treated staff properly, their staff would take more pride in their work. I know many people tha

This is the 3rd time I am not getting next day delivery even though when ordering Saturday 29th August it said delivery Sunday 30th August. Now it's possibly 2nd September! Disgusting! I am going to the Advertising Standards Authority as their TV ads say next day delivery with Prime. Not honest or truthful. Customer Service nonexistent.

I used to love Amazon but there is something very broken between them and UPS that needs to be fixed! Almost every single time I order something that is arriving with UPS it eirher gets lost or delayed. This is unacceptable in my opinion and honestly its makes me want to just start back shopping brick and mortar! I ordered some items on Aug 25th that was supposed to arrive in two days, I am now being told Sept 3rd! I doubt it will come! Typical!

Hi All, i bought zancia wifi camera. It's not working. Think before you buy.

I remember the days when you ordered something off Amazon and it would come the next day and even give you a one hour time slot. Now, my packages are just constantly delayed to the point I might as well cancel Prime. Every order I place now, I think is it going to arrive when they say is it going to be like the last five out of seven parcels I’ve ordered and get delayed. Even Prime video is awful. I tried watching a program and there was an advert literally every five minutes that made it unwatchable. Customer service just don’t care as would it seem the Amazon company.

Rubbish customer service. It takes far too long just trying to make contact, and there’s no straightforward email address. When you finally do manage to chat or speak to someone, the staff seem poorly informed and unable to resolve even simple issues.

For such a huge company, it is genuinely shocking. Very disappointing.

Delayed delivery again. Waited for parcel delivery all day and told after 5pm it was delayed!

Ordered a product with next day delivery, purchased product and date changed from Thursday to Sunday. Contacted office the Thursday they said they would resolve this, heard nothing back until I call Sunday. Lady was excellent said she understood and that i qualify for a full refund on the two products without return, she provided a written confirmation for this and told me to call in once I receive the items and the refund WILL be issued.

Well I called in, a gentleman said no to the refund and put me on hold for almost 15 minutes. I hung up called back and spoke to another lady which said that there will be no problem issuing the refund, I thanked her and asked why the gentleman was having such a hard time. She put me on hold said it would be about 2-4 min.....well another 15 min on hold another lady came on and said again...no....like I am being tossed around like a rag doll.

First I was provided confirmation on a recorded call, plus email confirmation in writting that a refund WILL be issued.

I was on the phone just over an hour altogether and they were absolutely useless except the the first lady I spoke too. The other people had access to the photos I sent in plus the email

It seems Amazon can not cope anymore they have got to big they just can't keep up i pay a monthly fee for prime next day delivery and price video etc but unfortunately am not getting the service I am paying for nearly everytime I place a order (not so many anymore) it says next day and I check the tracking most time its arrived at final delivery Worcester sometimes over 12 hours earlier and the tracking just says arrived at final delivery station aday till 10pm and then you get the message we are sorry we couldn't delivery your parcel other times it just never arrives till 2 or 3 days later its rubbish service I wonder if they are trying to take the thropy of Evri for being the most rubbish courier . If you do a live chat you get no where thats when you get rid of the annoying bot if you get them to ring you its very hard to understand as there first language isn't English its got to a point its quicker to use royal mail!! And I don't know about you most things you want to purchase these days are now cheaper elsewhere Amazon have put there prices right up i for one will be buying elsewhere

Repeated issues with the delivery service. Packages left in doorstep with full street view, stolen. Packages changed to be collected at lockers. Wrong item in locker. Packages change to collect at counter. Packages says delivered staff asking you to return in a few days to see if it is there. Remind me why I pay for prime again? If I wanted the package in a few days I would have ordered one to be delivered in a few days.
No point trying to resolve the issues as the AI chat send you round im circles and customer service are just reading from a script they cannot deviate from to help even if they wanted to!
Even pigeons can do better than this!

Worst customer service experience EVER! This is a scam

Horrible customer service. All they do is constantly pass you on to another customer service rep. Go through the whole story over and over for 45 minutes and never did get a answer to where my package is.

Amazon TWICE sent me the WRONG Medicine for My Bird...TWICE!! ITS THE WERKEND...TWICE I GET THE WRONG ITEM.....AMAZON KILLED MY BIRD!!

Worst customer service. Can’t even follow delivery instructions. Makes you run circles just to get to customer service to have them stop dropping it off in the walkway. Got complaints from building manager already. My address isn’t the walkway. It gas a unit number. If you guys can’t deliver it correctly then shut your company down so another company that can will take over.

Amazon is going to the dogs. More and more next day deliveries (paid for by prime no less) are delayed. Delivery updates worse than useless now and customer service is patronising. Time to shop elsewhere I think.

Used to be good for delivery times now seems every package gets delayed or even cancelled delivery

Well ordered 3 items for delivery on the 28th then was told it was coming on the 29th on reason given so the items arrive left at the back door in the pouring rain no knock on the as I was in they ignore the covered porch which is ten foot away . Why so lazy lets leave the parcels out in the rain joke company

Yet again the amazon prime next day delivery is a con will not be ordering off them again, total misleading scam

Absolutely terrible customer service. Have ordered goods a number of times and they’ve either arrived really late or haven’t arrived at all. There’s no point paying for Amazon prime anymore.

Drivers think their dads own the road - typical behaviour of Amazon drivers whilst advertising the name loud and proud on their van!
When you proceed to ask them to move their van they continue doing their parcels rather than appropriately moving their vans!

I’m DISAPPOINTED in AMAZON FOR REMOVING CUSTOMERS ABILITY TO SEARCH FOR VERIFIED REVIEWS OF A SPECIFIC ITEM PLUS YOU GET A GET LIMITED NUMBER OF REVIEWS TO LOOK AT AND YOU MUST EMAIL AMAZON AND 5 DAYS LATER YOU CAN GET MORE . Honestly, who’s gonna wait five days for emails of more reviews . I’ve always been so proud of their customer service and ability to research thru reviews, verified reviews was a great help. Because many times I found the reviews covering a bunch of items not the specific item you were looking at.. and on one page you might have several models to order from and verified reviews was how you got an accurate review on the specific item you were looking at purchasing
This only helps vendors.

Once again delivery of my purchases is delayed. This time by about 36 hours. Chatted with AI re wanting my prime membership subscription price reimbursed. It said if I canceled I should receive reimbursement within 3to 5 days. It had already been that long since I cancelled and I had not received anything back. Finally contacted customer service who then transferred me to someone who could supposedly make that happen. Was put on hold for about 10 minutes then “accidentally” cutoff.

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