Some facts checked: 30 years online — as of .
Three questions, answered from the record: the company's public footprint.
Some facts checked: 30 years online — as of Oct 1, 2026. These are facts the registry could check, not an endorsement.
16 reviews, 1.6 out of 5 on average. None of them comes from a Closo order yet — Closo counts only reviews from a purchase it can see.
The registry records Stuller, Inc. at Lafayette, LA — the address on the company's public footprint. Shipping terms are agreed with the supplier; Closo does not quote them here.
Every supplier is scored from 0 to 100 on facts we can check ourselves — not on what the company says about itself. The same checks run for everyone, the method is published in full, and no supplier can pay to change a score.
No Closo reviews yet; 16 reviews on other sites. Closo counts only reviews from a purchase it can see.
I rarely leave negative reviews, but my experience with Stuller demands a warning.
They set my stones in the wrong order and promised to fix it. What followed was months of chasing them for a return shipping label. They later claimed they'd tried to call me multiple times — but every call came from random numbers my phone flagged as spam, with no heads-up that Stuller was trying to reach me and no offer to schedule a proper call.
After I returned the item, more silence — until I threatened to escalate to their executive team. Instead of fixing the order as promised, they issued a refund with
Placed an order for two small jewelry boxes. When they arrived one was the incorrect item. I contacted Customer Support and the representative told me that they would email me a return shipping label for the incorrect item, would place an order for the correct item, and would cover shipping. Immediately after the call, and without my permission, a charge was placed on my credit card for the full amount of the replacement item PLUS the standard shipping charge.
I ordered an engagement ring and band through a local jeweler. Stuller sent it with the band a different size from the engagement ring. The jeweler sized up the ring but it still didn't fit the the ring.
Two days after wearing the ring one of the small diamonds looked brown, it was cleaned by the jeweler and looked better until it went brown again.
It has been 8 months since I purchased the ring and I have had it in my possession about 5 weeks total.
I have fallen out of love with the ring and Stuller won't refund my money.
They say they can fix the problem but why would I ever trust the quali
They have a couple 100 dollars or returns I sent back over a month ago, I doubt I will ever see it again. I have been on the phone with them for hours. I guess I will call my bank for fraud. And the icing on the cake, they posted more charged on my account...that they couldn't explain. Don't mess with them.
A customer for 30 years, quality control non existent, excuses and constant apologies. Sorry stuller you don't care neither do i
I ordered a ring from Stuller. The head was crooked in the x direction. So I returned it and ordered a replacement. Another one came that was also crooked (this time in the y direction). I returned that one too. How are these passing quality inspections?
Reviews published on other review sites, quoted as they appear there; they are not part of the Closo rating.
This company has no orders on Closo. Pay the way that leaves the money in your reach until the pallet is in your hands.
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30 years online, 16 reviews on other sites — and, on a Closo order, your money held until the pallet arrives.
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