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Supplier registry · Liquidator · Frankfort, KY
Checked facts: 22 years online, street address on the site, BBB F · 1 review · 5 complaints — as of .
Four questions, answered from the record: the company's public footprint.
Checked facts: 22 years online, street address on the site, BBB F · 1 review · 5 complaints — as of Nov 13, 2026. These are facts the registry could check, not an endorsement.
110 reviews, 2.7 out of 5 on average. None of them comes from a Closo order yet — Closo counts only reviews from a purchase it can see.
A liquidator on record for liquidation marketplace. That is what the registry holds about the goods.
The registry records Direct Liquidation at 2001 Leestown Rd, Frankfort, KY — the address on the company's public footprint. Shipping terms are agreed with the supplier; Closo does not quote them here.
A liquidator on record for liquidation marketplace.
What the registry holds about the goods. Facts it can check — address, domain, payment methods — feed the score.
Every supplier is scored from 0 to 100 on facts we can check ourselves — not on what the company says about itself. The same checks run for everyone, the method is published in full, and no supplier can pay to change a score.
Ratings are quoted from Google and the Better Business Bureau as the registry found them on the dates shown. Closo does not add them to its own score; the score counts only facts it checks itself.
No Closo reviews yet; 30 reviews on other sites. Closo counts only reviews from a purchase it can see.
We purchased several boxes worth several hundred dollars from the Detroit Pallet Liquidation warehouse. We were so excited to open these and oh what a disappointment. The boxes contained nothing but garbage, empty boxes with no merchandise inside. Long story short, we threw away 99% of the contents of these boxes. Will NEVER purchase from them again.
They are complete and absolute frauds. They hide behind there “As Is” and deliver pallets that are completely inconsistent with the manifest. Pallets come 10-20% accurate compared to the manifests they provided. This is fraud on a large scale and should be referred to the federal government.
This is a scam. I lost nearly $2000 on purchase of the pallet with "shipping and handling" of $79 then after purchase a $500 insurance followed by $700 shipping and handling. Both were to be refunded once the pallet was received. No pallet, not refund nothing. Scam.
Direct Liquidation has become a complete waste of time and money. The quality of their pallets keeps getting worse and worse. It feels like they are cherry-picking all the good and valuable items before selling the leftovers to customers.
They already operate or supply multiple refurbished/resale companies selling on eBay and Walmart, such as VIP Outlet and GoWholesale. It strongly appears that the best products are separated first for those sales channels, while buyers of liquidation pallets are left with broken, heavily used, incomplete, or worthless items.
Many pallets are advertised as “
Absolute terrible terrible company / customer service / entire thing is terrible.
Do not buy unless you want a headache of an experience and they take zero accountability
I've been buying liquidation for over 5 years and this is the worst company I've ever dealt with
Henley sent me an email for 4 truckload of AC units.I paid the invoice with the quickness. I got the first load and it was all Christmas tree's and Halloween decorations. A waste of money. Then the second one came another truckload full of Christmas trees. I sent a video and refused the truck. Now fighting to get my money back on 4 loads. Henely wont answer the phone they lie and sell you Bullshit. Buyer beware DONT BUY!!!!!!
Reviews published on other review sites, quoted as they appear there; they are not part of the Closo rating.
The Better Business Bureau profile the registry matched by domain, as of Nov 13, 2026.
An F means the BBB saw complaints it considers unanswered or unresolved. A rating alone is not a verdict: read the complaint texts on the BBB site before you decide.
Five complaints in the last 3 years, one closed in the last 12 months. Filed by buyers with the Better Business Bureau; the company's replies are shown as BBB published them.
- Purchased a pallet on 1/30/2026 for $1,480.70 (company manifesto described it as 1 Pallet - 46 Pcs - Vacuums, Monitors, Speakers - Untested Customer Returns.
- Pallet was picked up on Feb 4 around 2:30 pm and 19 items was missing from the manifest summary.
- I contact DL and spoke to Rep Andrew regarding this matter as was told to sent in an email. - Emailed DL support at 3:27 pm with a screen shot of all the missing items. It has been over a month with email exchanged and nothing has happened.
- Was told this matter has brought up to manager and has been escalated but no resolution sin…
Hi,
It's listed on our website, that As-Is pallets will not be credited. These are sold as-is.
Here is the the link to the listing on our website- *********************************************************************************************************************
Warranties are not valid on any UNTESTED CUSTOMER RETURNS.
Dear Sir/Madam,
I am writing to file a formal complaint regarding Direct Liquidation. On June 30, 2025, we purchased a total of 2,592 units of ******* 473371 Hue Wireless Connected Dimmer Switches (Invoice No. ********** ***** ** *******).
Before completing the purchase, we specifically requested brand authorization or authenticity documentation to verify the origin and legitimacy of these products. At that time, we were assured that all required documents would be provided after the payment was completed.
However, after finalizing the payment and submitting our formal request for the…
The customer was informed before they purchased that we do not provide itemized invoices or any customized paperwork for reselling purposes.
The customer was also told that they can resell on other platforms but they would be fully responsible for it and for complying with the platform they resell on.
Please review the screenshot attached, they were informed before their purchase.
Bought 3 pallets of merchandise in a online auction. No pictures were involved the only thing we had to bid with was a manifest containing 137 items. After I picked up the items, I noticed a few were not there. I counted all the items and found I only had 90 of the 137. I contacted liquidation customer service and was told sorry about your luck. I estimate the missing items to be worth 800 dollars.
Hi,
Thank you for your review. We want to clarify that, as clearly stated in our listing, the manifest provided is not guaranteed to be 100% accurate and should be used only as a general guide to the pallet's contents.
All items are sold AS IS, and we do not issue credits or refunds for discrepancies between the manifest and actual contents. This policy is outlined upfront to ensure transparency …
I purchased a pallet of returns from this business. I had to reschedule my pickup and was told that I could pick this up on 2/4/2025 at 7am. I received a call on 1/30/25 at 5:30 pm advising that if I didn't pick the pallet up Friday, 1/31/25, they would cancel it because they were overscheduled for the day. I was told that I would be charged a $150 restocking fee. I was also told that the pickup has to be done within 5 days, while the terms of service state that it is 14 days, and 10%.
"Please note that our policy requires all orders to be picked up within 14 days to maintain steady invento…
I found DirectLiquidation auction on the Internet. I never heard of them and did not do research - apparently it is a fraud company that scams people. I placed a bid on three pallets of items "returned by customers" from ******** The manifesto stated that 18 TVs that were part of the package were "untested customer returns" in "not working" condition. I did not mind that since I repair TVs. I won the auction and picked up the pallets myself. When I brought all items home for inspection I found out that all TVs were not "customer returns" - they came from DirectLiquidation tech department, wher…
Source: the company's BBB profile, as of Nov 13, 2026.
This company has no orders on Closo. Pay the way that leaves the money in your reach until the pallet is in your hands.
Manifested lots live on Closo right now — every one ships with its manifest, and your payment is held until you accept delivery.
What people search about this company, and where on this page the answer is.
Photos are each supplier’s newest live lots. Prices per piece, before shipping.
General Merchandise · Tools & Hardware
9 years online
From $0.94 per piece · median $3.46
Toys & Novelties · General Merchandise
13 years online
From $0.10 per piece · median $0.53
22 years online, a street address that checks out, 30 reviews on other sites — and, on a Closo order, your money held until the pallet arrives.
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