Gerbera Story

I ordered 2 shirts for a member guest golf outing with a Las Vegas theme. I ordered with about 2 1/2 weeks applying expedited shipping at a significant cost just in case. The shirts finally arrived a week after the event. So in total it was 3 1/2 weeks after ordering with express shipping. The customer service people will not refund my money and the whole experience was frustrating and anxiety producing. I had to go out the day before and find shirts. DO NOT order with GERBERA prints. Unreliable, slow and not sympathetic to you if order doesnt arrive on time. Save yourself from repeating my experience!!

I ordered my shirt for my 55th bday. Online the shirt appeared to have bling or sparkles on it, which I love. It also had my picture. When the shirt arrived the same week as my bday, NO BLING. I was soooo disappointed. I contacted the company right away. I had to send 2 emails before they responded. They wanted to give me 5% refund, then 10%. If this is how they want to make their money, they can keep it but I will leave an honest review every time I see their name!

I am extremely dissatisfied with the customer service provided by this company. Their return and exchange policy is intentionally unclear, which enables them to deny returns and exchanges for items such as incorrect sizes. I intend to share my experience with as many consumers as possible to warn them about the potential risks of purchasing from this company.

I ordered these shirts in mid-November (as the first Christmas present I purchased) and based on your processing and shipping time, they should have arrived within a month at most. When I contacted you in early Dec having not received any info about shipping, you said the order had processed and would ship soon. I received the items this week (that would be 3 weeks after Christmas). Super lame.

BUYER BEWARE!!! This company has to be a foreign company because you don’t get what you ordered and customer service doesn’t return emails!!! I ordered my shirt December 1st, here it is the 17th and still no package. Then they tell you to keep checking the shipping details but according to the shipping information my package has been in Cypress Texas since the 8th!!
Long story short, get your shirt from somewhere else because you won’t get it from them!!!!

I placed an order with this company and I have not received the item even though the tracking link provided says its been delivered. When I emailed the customer services they just say there has been a delay in shipment even though the tracking link says delivered. Which then I replied says exactly that and they send the same email back to say sorry for the delay keep checking the tracking link provided and theyll push the delivery through faster. I've asked for a refund for not receiving the item and for the inconvenience as I placed this order 22nd October. Absolutely unbelievable and shocking customer service and company.

Requested to send the items back, unopened in the package!! Have sent multiple emails to there support and nothing! Do not buy direct from these folks if you are not sure about this product because you will not be able to return or get your money back. EXTREMELY POOR CUSTOMER SERVICE WHEN YOU WANT TO RETURN AN ITEM!!! BUY ELSEWHERE AND SAVE YOURSELF MONEY AND A HEADACHE!!

Poor quality. Poor customer service. When I requested a refund they said there policy is no refunds. Very disappointing!!

I am so disappointed in this company! We ordered three shirts and were really excited to find such fun prints. One didn’t fit and we were surprised to learn the company doesn’t do exchanges for shirts that don’t fit?! Part of doing business online is trying them on once you receive them, knowing that the first time you try a specific brand the size may need to be adjusted. We were informed that this company doesn’t do that. I don’t recommend anyone purchase getting them!

It takes -almost 2 months before I got my order and I paid expedite fee for that. The quality of the fabric is okay except the stitching is low quality. It’s not worth your money and time for ordering their product. It’s disappointing.

This is absolutely ridiculous! There is still no update on my order that was placed 3 weeks ago with expedited shipping. Well beyond the 7-9 days for production. Customer service is slow to respond and there is no return policy.

The material use to make there polos is thick. Definitely not moisture wicking. I live in Florida, and this will feel like I'm wearing a sweatshirt.

I ordered 4 shirts for a golfing trip totaling almost 200 dollars because I paid an extra 20 dollars for the 6-8 business day shipping and I received my shirts on the 17th of September when I ordered them on the September 2nd they were delivered past the 6-8 day time frame that I paid for and were not here in the time I needed them to be. Don’t pay for the rushed shipping because you won’t receive it on time. I did email the company and their response was that it takes 7-9 days for the product then additional days to ship! Then don’t advertise 6-8 business days shipping if it’s not feasible to do!

The t-shirts I ordered were for men but I ordered women (which states unisex) I have several unisex t-shirts and their not this big. These t-shirts look like they've been pulled and there are big dips in the shirts as though they've been on some sort of big pole or something. I just can't figure out where this big indentation came from. I'll have to wash them to remove this big indentation. Hopefully that'll work and maybe washing will also help with this huge size. They look to be a size 3x. I ordered a size xlarge. Never again will I purchase from this company! They have great advertising pictures....that's it.

Gerbera prints? Read the return policy. Doesn’t fit right? Company response is basically ‘You should’ve ordered the right size.’ “we can only offer to exchange or return orders if it is due to our error in providing the incorrect size items the customer ordered.” No refunds. No exchanges. But they’ll give us 20% off next order. As if!
On July 14, 2024 we received this reply:
Reply from Gerbera Story
10 minutes ago
“Hi Roberta Wiley
We are so sorry to hear that these items do not satisfy you well as your expectation.
Can you let me know the ID of your order ?
We would love to help where we can and pass along your suggestions to our team“
I’d love your contact info so I could reply.
Just in case, here’s the order number. GP3331
Another reply from Gerbera Story:
Reply from Gerbera Story
Updated 10 minutes ago
Hi Roberta Wiley
Can you send me your email that used to place your order ? We can't find any order with ID GP3331.

Hello Gerbera Story. As an individual, a private party, I am not posting my email on this platform. Please include contact info and I will reach out.

I ordered 4 shirts, one for myself and three as gifts. I will not be gifting them. The fabric is flimsy and cheap. The sizing is completely off. And worst of all, they were all mis sewn. The button placards are on a terrible slant. They look like they were sewn by someone who has no experience with sewing. Awful!!!

Do not purchase from this company. They do not take returns and their sizing is way off from what their chart states.

Also, the express shipment that you pay an extreme price is not guaranteed to arrive on time. My order sat in China waiting for a plane for 2 weeks.

I ordered a shirt for the Kentucky Derby. Paid significantly extra for shipping to ensure I'd receive it in time for an event. My match said I would get it Wednesday at the latest....their math had it arriving on Saturday, after the race started. And their customer service feels that they did nothing wrong and will not accept a return. The shirt? It has weird images... Polo ponies, drinks with apples, hats that are nothing you might see on Derby day. The designer obviously had no idea what happens on Derby Day. So I'm out $60, will never do business with them again, and will send a very odd shirt to Goodwill. Buyer beware, these people suck.

Ordered item on 4/21. Emailed customer service and adviced my order was ready to ship on 4/26. No other response emails since. Emailed again for update on order still no response. Need gift ASAP per order processing guidelines for birthday present. Please advise ASAP! I have my order# but don't want to include it here.

Ordered t-shirt for birthday on 2/5. On 2/ 12, began attempting to contact regarding order with no response. Never or haven't received any shipping information or tracking. I contacted customer service by email & text with no reply back. States a response will be given within 24hrs. Is this a legit website? I'm beginning to investigate NOW- and contacting my financial institution to investigate if I've been scammed.

I ordered my birthday t-shirt on the 9th of January 2024. I paid the extra 19
99 dollars for speeding delivery, my birthday is tomorrow January 20th, and shirt is still awaiting item in San Jose, and I live in New Jersey. I reached out many times by email, messengers, and I didn't receive a timely response to my questions, they keep sending me my tracking number which I already have saying awaiting item in San Jose. It's been saying the same thing for over a week now. That's not how a business is supposed to be run, it the item is going to running late, email the customer and let them know, and if they paid extra for speedy shipping , that should be automatically refunded.

Never got what I ordered. Fed x said they couldn't deliver it cause address was wrong. Address is right on my order. So they wanted more money for shipping which I won't do. So I'm out 41dollars plus shipping I guess. Never do business with these people again order number is gp2580

Great Customer Service!!
Shirt I ordered came in wrong color, I contact customer service, they responded very promptly and sent me the correct shirt. I've ordered from other companies before and i can say these are very good quality shirts and true to size.

I am giving this business a 4 star because of the customer service. The graphic on my hoodie was too small. I was worried when I could only send an email, however they responded the same day. They continued communication until the problem was solved. My only other complaint would be the buy 3 get 1 free. The site would not let me get the 4th one free.

I give this business 5 stars because even though I didn’t get my item because of a mistake I made, they were kind and patient with me; and was quick to replying back to me whenever I had questions. Customer service was awesome!! I didn’t get the item this time, and they did issue me a refund. Thanks, I’ll try back next year!!

I ordered a poster for my daughter's birthday with plenty of time, it is now 3+ weeks past my daughters birthday and still have not received anything. SO frustrating as they keep saying it is coming and will not offer a refund.

The item was of great quality! It came on time and the customer service was very helpful!

The quick delivery of ordered. and the quality 👌

Omg this 60th birthday is going to be extravagant and elegant with my new personalized shirt.. can’t wait to wear in June. Fast delivery and tracking.

My t-shirt is perfect! I love the details. I haven't wore it yet, but I'm sure I'm gonna get a lot of compliments. I showed my sister a picture of it an she wants one which I'll be buying very soon. Thank you!

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