Wild West

I can see why they have such a low score. I ordered asize 29X36 and they sent a 32X34. Not sure how they stay in business.

Quality of boots not what expected of Ariats. Had scuffs and sides were coming off. Contacted the company and never received a reply.

Boots was not brand new shipped old used boot with no tags

absolutely amazing customer service I paid for expedited shipping and they didn’t get here by the expedited shipping date and they refunded me for that shipping and then I received exactly what I was looking for and I’m very happy and we’ll work with them again

I purchased a pair of Rock n Roll men's jeans on November 25th 2025. The jeans were listed as Men's Vintage '46 Bootcut Denim Jeans RRMD0SRZS6 - 32 / 38 /. I went back and noticed in the main description once opened that the style then said regular, relaxed and double barrel. So I started to panic and emailed customer service asking which style these jeans I bought were because I didn't want them if they weren't bootcut. I emailed them the same day I paid. I received a reply 48 hours later nearly and what I got was this - "Hello Brandon,

Thank you so much for reaching out and sharing your concern! 😊 I completely understand how important it is to get the right fit, especially when there’s some confusion in the product listing.

The good news is that the title of the product you ordered clearly states "Bootcut," which matches your preference! 🎉 However, the details in the description mentioning other styles like straight, relaxed, or double barrel may be an error or mix-up. At this time, our official product catalog does not provide explicit confirmation for the exact fit style (bootcut, straight, relaxed, or double barrel) of this specific variant.

I’d recommend reviewing the jean

Bought a pair of cowboy boots on black friday. I also managed to order wrong size, but customer service sorted that out and shipped my correct size super fast. No issues. The boots were perfect. As good as it gets 👍

Yes I received a snap button shirt today not the quality I expected for $90 the Indian printing on the back is faded does not look nothing like the picture on the wild west boot store website try contacting no answer try to chat waited in chat for 20 minutes nobody answered never will buy another thing from them

Absolute worst customer service, I bought over $200 of jeans and shirts, everything was great, except on shirt arrived stained, I contacted them within 12 days of delivery notifying them, they said u had to contact in 24 hours which is laughable, they refused a return, exchange, refund, anything claiming “it didn’t ship that way”

Brand new boots with scuff marks. Contacted customer service and they see nothing wrong with mess brand new boots with scuff marks. Last pair in my size. No discount offered. I get to return and pay for shipping. I would give zero stars if I could!

I ordered two pairs of Hilo shoes and a pair of boots. The boots arrived and so did one pair of the shoes. The company claims that the other pair of shoes were sent in the same package as the boots, but it was never in there. There was zero damage to the package or anything like that, basically I don’t believe that they even sent the shoes in the first place. I contacted them by email and asked for them to investigate this, and after a “thorough“ investigation, they replied that I need to take it up with UPS. So basically I’m out $40 for a pair of shoes that I was really excited about, and this company has terrible customer service. Do not buy from them. Ever.

First of all, I ordered a bunch of items which we never received. I paid an extra $32 for the insurance and to have myself sign for it. They say it was left at my door no signature. I asked my neighbor is nowhere around but now that I paid for insurance, I’m trying to. Get a refund they give me the runaround. They haven’t returned my emails. They don’t answer the phone now. I’m gonna give them till the end of the day then I’m gonna have to call my credit card company. I think it’s better to go into a place instead of doing online

I ordered a pair of boots despite the bad reviews on trustpilot. Turned out great. I had some questions regarding shipping, which I sent by e-mail. They answered in a few hours.

Ordered an item on Saturday afternoon, it shipped out first thing Monday and arrived by Wednesday! The item was exactly was I was looking for and a better price then other stores. Will definitely be shopping here again!!

my game now saying
choose which one ??about of two !?!?

and i don’t password !!!
as i cant login
really don’t know why ???
actually trying to fill forms for help don’t work
i had old game !!
which i lost i can’t play either no help
form does not for helpm

Placed an order for a hat band that never came. The USPS tracking number they gave me shows it to still be in South Carolina for the last 10 days. I sent an email to customer service asking for a replacement or a refund, since it appeared that the package hadn't been sent or maybe it was lost, they told me to just be patient and wait. Responded that I'd give it a few more days then I'd have to request a refund. The shop then sent me a reply email saying that since I chose to opt out of their extra shipping protection fee there's nothing they can do. No replacement, no refund, keep your fingers crossed it shows up one day. Basically, they said it's my fault for not paying the extra shipping protection fee (frankly, a scam to get an extra couple bucks added to the already inflated shipping fee) and they aren't responsible for a package that never arrived.
Just filed for a charge back with my credit card company and I'll be leaving this experience everywhere I can. Like a lot of the other reviews say, the customer service at this shop is abismal and I'm not sure they even shipped out the hat band in the first place. The customer is NEVER responsible for the business using unreliable,

Ordered some great-looking jeans for my partner. Horrific postage costs (£60) but nobody sells similar in the UK. Emailed to check the size beforehand. Jeans were absolutely not as described on the website or as confirmed by email: completely wrong measurements everywhere, from inside leg to rise to waist, so they don't fit. Returned (at our expense) and they don't feel the need to refund the postage despite lying about the clothes. Out about £75 and very, very annoyed at the unconcerned, uncaring nature of their communications and business practices. Next step is reclaiming the postage through Mastercard and reporting to the US BBB.

Lovely boots, wore once. Just a few hours on a walking path. Top of leather easily gouged. No idea how.

The only reason they get a 1 star is because I couldnt do less. I ordered a pair of jeans, had to deploy, came back to no jeans. I reached out to them and have waited a month to get a reply when I just wanted to have what I paid for. They told me there is nothing that they can do. So, basically they took my money and I have no jeans.

Absolutely fantastic selection of western boots - you can't fail to find the perfect pair at this store. However, their customer service wasn't quite so impressive.

As shipping for one pair of boots was £80, we ordered 2 pairs of boots @ £92 postage fees. Having bought boots from the US before we knew that there would be customs charges so assumed at this price, customs charges were included but they weren't. When we queried this, we were told it was made clear in the FAQs! We have suggested a note at the actual checkout prior to payment would be more helpful.

Although shown as in stock when we placed the order online, one of the pairs was not available - we received a very vague refund e-mail but it wasn't clear exactly what we were being refunded for. We weren't asked if we wanted to cancel the order or select a different pair instead, they just despatched one pair. We then had to chase them to refund the difference in postage for sending the reduced order.

So sadly, due to the lack of customer care we've experienced (it's isn't always what you say, but how you say it), we won't be purchasing from them again.

I placed an order for boots & dudes. I only received the boots in the package. The packing was not big enough to fit another box inside, but the "manager" Andrew is arguing, saying he watched them repackage an alike package with his own eyes and it is. They're trying to blame me for not receiving what I ordered, saying I, "deselected the package protection plan." But yet, when I go to their website right now via mobile phone and add another pair to my cart, there is NO option to select that package. He said he was aware and they're working on it but tried to say it has only been unavailable since yesterday and would have been available the day I purchased my order. Sounds like a rip off to me! Who doesn't stand behind their products and shipping when the package was not even tampered with? I tried contacting them via email first as they request in the order confirmation email and no one helped that was either. I had even attached a picture of the package showing another box would not fit, but they tried telling me they viewed it with their "own eyes" again and it does appear that it will fit another package. You can't tell me it will fit another box of shoes with only 3" remaining.

Customer service was more than I could've ever hoped for. We will buy all my future purchases from them. The young lady that help me was very knowledgeable and also came up with other suggestions. As a matter fact I ended up purchasing her choice instead of my original idea! She (Che is her name) has a wonderful representative for this company. I hope they know how lucky they are to have Che.

We had a little trouble with an employee not wanting to give us our money back for an online order but once the owner got ahold of our email he made sure to call us and makes things right. The ladies at the Conway store were so nice and helpful. We walked away with some new boots, hey dudes and a new saddle. Best saddle prices we have ever found, including looking out west!

J'habite au Canada achetez pas avec cette compagnie je leurs ai ecrit 10 minutes apres avoir commander pour changer la grandeur 2 jours apres il on envoyé ma commande sans prendre en contre de changé ma commande. Une fois arrivé cetais serer alors jai contacté Wild West for un échange voici leurs réponde la livraison a prit plus de 16 jours jai commandé le 21 Avril cest arrivé hier le 7 Mai 2021 Super service !!! Faite pas d'erreur si vous commandez. 49,95 for the pants and 41,33$ shipping usd.

Hi Gabriel,
We charge the exact cost of the label. The label cost $41.33 for that order so we charged $41.33 to cover that international shipping cost. So, that will be the cost for the outbound shipping on the exchange as well. It if cost you $20 to ship it to us, then that will be $20 plus the $41.33 outbound shipping.
~Morgan

Sizes are way off and too bad your out of luck not there problem. Went to store tried on same boot and brand ordered from them and sizes are completely different. I am expected to eat the shipping now once again because the size is wrong

I got these boots from wildwestbootstores/google express. They would have been cute if I did not get an old, dry rotted pair. When I got them, they had some wrinkling on the foot of the left boot, and some on the right foot, but I thought I would "overlook" it. Bad Mistake. There was white dust and sand under the buckles and straps, enough to make me sneeze. I cleaned them w/ warm soap & water and leather cleaner to get the sand & white powder off. 2 days after receiving them, the foot region of the boots began to wrinkle, crumple in, loose their shape, the foot just "caved in."
An article about dry rot says: "If you can easily identify cracks, tears or breaks in the leather, it may be dry rotting. Leather begins to shrink as it dry rots, pulling the fibers of the leather apart. After these fibers are broken, they cannot be repaired. Feel the leather's surface. If it feels hard or brittle to the touch, it may have begun dry rotting. Observe any powdery substance that may have been deposited onto your fingers. If you can see any powder after touching the leather, the item is likely very dry rotted." (Note the white powder, that is what was all over the boots under the buckles and st

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