Placed and order and needed assistance . I have attempted multiple times to
Contact customer service- couldn’t get through- kept getting a ‘leave a msg’ and then phone cuts off. Repeatedly.
No response to emails sent. Extremely poor customer service! Unable to reach!
purchased 2 pr of jeans. did not fit. After 4 days of absurd emails asking me for information I had already sent NUMEROUS TIMES both by email and text. Finally received a link for a return label which promptly told me it didn't recognize my order number. I wrote back and asked for another link. Still no label and of course short window to return. BEWARE
Terrible customer service. Opened new site for UK with no notice by email. Half of their items are not stocked on this site. Really complacent rude customer service. Very unhelpful. Will try elsewhere in future. What a shame.
Update: had to get my refund through PayPal dispute, escalated to claim.
Current and Elliott used to make really good tee shirts that fit well and lasted for ages. I recently purchased two online, though, and one arrived with a large hole in the collar binding. The hole was front and center on the shirt, and fully visible inside the clear plastic bag the shirt was packaged in. Yet the warehouse sent it out anyway. The company sent me a return label when I reported the problem, and I mailed the defective tee back to them. Most reliable, ethical companies would have either requested a photo of the damaged shirt, and refund me up front, or would have refunded me when the return package was scanned. Not Current and Elliott. After two weeks had elapsed with no word on my refund, I emailed them. They replied with a confirmation that they'd received my returned item, and they stated the standard "allow 7-10 business days for processing your refund." But they had already had either nine or 11 business days to process it, depending on how you count business days days. And the refund was for defective merchandise they sent out. So there is no justification for making me wait so long for my
Saw a great camo on their website, ordered it and it came in a completely diff color. Had to send it back, and I had to pay over $100.00 to return their mistake! Never ever would I buy anything that had current Elliot label on it! NOT comsumer friendly! Def rip off company! Not worth the value anyways!
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