Medieval Collectibles

Item came quickly was good quality but did not fit. Went to exchange it and was told I had to pay to ship it then I would receive store credit and must purchase again and pay shipping a second time. And I still would not know if it was going to fit properly. By the time I would be done with exchange it would cost my twice what outfit would be worth and it may still not fit. Would not buy again!!

The website uses AI in it's advertisements, which makes me kinda distrustful of the pictures of the items nowadays unless I know its old stock.
I'm gonna take my business elsewhere from now on, until or unless they desist using generative image AI (which is known to be built using art without permission from the copyright holder)

do NOT buy from this store. decently fast shipping and quick customer service when I emailed, but extremely expensive for a low-quality and pathetically small mace. when I went to do the return I had to make a paypal account for it, and then pay $16 for a return label. I only got $48 back for a $64 item. not worth it, avoid

Bought a sword cane from here and it's like it came from Temu. The glue from day 1 already broke it seal so it shakes and the sword wasn't even connected to the handle was just laying in the shaft

One of the worst e-commerce experiences I've ever had. I ordered several items two months before a ren fair, and the website said they would arrive in 4-5 weeks because some of them were on backorder. 6 weeks pass and I hear nothing. I go on the website and it says the order is processing. I try to call but it's a Saturday, so I have to wait until the following Monday, meanwhile the Ren Faire is in 8 days. Finally on Monday I call them and just order different stuff that isn't on backorder. It's supposed to arrive Friday, giving me at least one day's buffer to try it all on. Comes Saturday, the night before the ren faire. I try it on. Several items reek. I try washing some and one stains the other. The strawstring on my pants snaps in half with the slightest tug. The belt wasn't anywhere close to my size (the size that was advertised). Virtually every item had an issue, leaving me out of the luck the day before the event despite planning months in advance.

Don't usually do negative reviews but received a damaged item (May 2024). Contacted Medieval collectibles (MC), as their policy says, and was told I have to pay for return shipping of damaged item and pay for the shipping of the replacement item. Ridiculous, so I contacted Paypal (PP) opened a dispute, and they said don't communicate with MC anymore, only PP from now on. That is when MC got ugly. Rude, condescending, arrogant, harassing and lies from that point on. They even asked PP for me to go to a specialist and have the damage of the item assessed lol. It was a $30 statue from China. PP said that isn't necessary. A year later, figured would try MC out again and wasn't able to order. Contacted MC by email and Mary responded and stated I was on the "no future order" list because of the charge back. Oh no lol, maybe MC is upset I won the dispute? My account was refunded and didn't have to pay for return shipping. Mary also stated PP nor I, sent them pics of damaged item (lie, PP did send pics and confirmed it again a year later) and said they tried contacting me about the pics by numerous emails, phone calls and texts. There were a lot of them. Hence, the harassment. Again, MC kn

Their customer service team was sickeningly fake nice, condescending and obnoxious. Their response to my kind requests for a return or getting unused credits back with a bunch of fluff then “oops sorry can’t do that.” I tried to be as polite as I could then it seemed like they were responding to my disappointment just to spite me.

Medieval Collectibles Customer Support is top tier. They really will work to make things right. Every time I've had an issue, there has always been a good reason for it and they've been friendly and fast in correcting it. I've been in Customer Support leadership for 10 years and I am very impressed with the team Amber, the Customer Support manager, has built. They will always have my business.

Worst ever!!! I bought exactly the same item from a european company without any problem.
Suddenly custpm service says i need permit to import this, so far so good for medieval collectibles.
But custom service says they will return the shipment to the sender, medieval collectibles says they dont take anu returns and dont give any refund. I will never recommend or buy any thing more to my pubs

Ordered something early December. Still waiting for it and it doesn't make sense. Obviously they don't give a damn about their customers or else I'd at least have an idea of when it would be here or they would actually put forth effort to get the item in stock. Crappy company and I won't order again from them. Don't waste your time

I run a small LARP comunity in florda. This is my go to site for anything I need. I love this company! When orders were late (witch wasnt often) or if there were any issues they were super nice and helped me fix my orders. So much fun to talk to and maga friendly. I am so thankful for Medieval Collectables and all the people there and all the hard work they put in to everything they do. I have been ordering from them for years and will continue to do so.

I've ordered multiple times from them and receive my orders promptly

I ordered one item, and I was charged twice. Now I have to chase after my money to get a refund.

This is the first bad review I've ever written. I spent nearly $500 on 3 items. Two of the items apparently fell out of the box in shipping. The company told me they would not replace the items or refund the money. They didn't even offer a replacement discount. They said they would file a claim with the UPS on my behalf. It's been over a month and I've heard nothing from UPS or the company. The bottom line is Medieval Collectibles took my money for products I never received. They left me hanging in the wind. I would not risk dealing with this company. There are many others out there.

I'd better buy a new one from mileyshouse.com for the costume I got was different from what I ordered

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