1. Why Accounts Expire or Disconnect
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Password changes – If you update your marketplace password, Closo needs re-authorization.
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Marketplace session limits – Platforms like eBay or Shopify require periodic re-login.
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Security checks – Marketplaces may force reauthentication for added account safety.
💡 Tip: Don’t worry—this is normal, and reconnecting is quick.
2. How to Reconnect Your Account
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Go to Settings → Marketplaces in Closo.
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Find the marketplace marked as Disconnected.
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Click Reconnect.
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For eBay & Shopify: You’ll be redirected to their secure OAuth login page. Enter your credentials and approve access.
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For Poshmark: Reopen the Closo browser extension, log in to Poshmark, and confirm reconnection.
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Once approved, the status will switch back to Active.
3. Verifying the Connection
After reconnecting:
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Run a Manual Sync to refresh your inventory.
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Check that your sales and active listings are appearing correctly in your dashboard.
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If errors remain, review your login credentials or retry the process.
4. Preventing Future Disconnects
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Keep your marketplace credentials up to date.
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Avoid frequent password resets unless necessary.
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For Poshmark, keep the Closo extension updated to avoid sync interruptions.
💡 Next Step: Regularly check your Marketplace Settings page to ensure all accounts stay active and connected.
