When you sell a lot through a Closo wholesale checkout, the buyer’s payment is held in escrow and released to you on a fixed schedule. This page describes that schedule, the optional instant payout, and the claim debt mechanics that keep buyer protection intact when you are paid early. It is the seller-side counterpart of the Wholesale Buyer Protection program and is part of our Terms of Service.
Your cabinet shows the live version of every figure here: the payout ledger itemizes each order, and your exact commercial terms are on your Your terms page. Where this page and your cabinet ever disagree, the cabinet’s figures govern.
When your money releases
Funds from a Closo-marketplace sale are held in escrow and released to you 5 business days after the carrier records delivery of the buyer’s freight. That window is the buyer’s acceptance window under Wholesale Buyer Protection: their time to receive the lot, count it, and reconcile it against the manifest.
If the buyer opens an eligible claim inside the window, the disputed amount stays held until the claim resolves; the undisputed remainder releases on schedule. Sales through your own storefront link follow the same schedule — the fees differ, and every fee is itemized per order in your payout ledger.
Instant payout
Eligible escrow can be released early, for a fee of 2% of the released amount. An order qualifies for instant payout when all of the following hold:
— the order was delivered with a carrier-confirmed delivery scan on a shipping label or freight booking made through Closo;
— the order has no open claim; and
— you carry no outstanding claim debt (see Section 4).
The fee is charged on the released amount and appears as its own line in your payout ledger, as a column in your CSV export, and as a line on your monthly statement — never as a silently smaller net.
Claims after an instant release
Instant release does not remove buyer protection. The buyer keeps their original acceptance window even though you were paid early, and a claim they file inside that window is processed exactly as it would have been against held escrow.
If such a claim is granted, Closo refunds the buyer immediately from its own funds — the buyer is never made to wait on you — and the refunded amount becomes your claim debt.
Claims resolved in your favor create no debt and change nothing about your payout.
Claim debt
Claim debt is the amount Closo refunded a buyer on an order whose escrow had already been released to you instantly. It settles automatically:
| Rule | What it means |
|---|---|
| Settles from future releases | Outstanding claim debt is deducted from your next standard escrow releases, oldest first, until it is fully settled. Each deduction is itemized as “claim debt settled” on the ledger, the CSV export and your statement. |
| Blocks instant payout | While any claim debt is outstanding, instant payout is unavailable on all of your orders. It becomes available again as soon as the debt is settled. |
| Never exceeds the refund | Your claim debt for an order equals what Closo actually refunded the buyer on it — nothing is added to it, and settling it costs no further fee. |
| Standard releases unaffected otherwise | If you never use instant payout, claims are paid from held escrow before release, as they always were, and no claim debt can arise. |
Your records
Every figure this page describes is auditable from your cabinet: the payout ledger itemizes fees and claim debt per order, the CSV export carries the same columns, and your monthly statement’s totals match the CSV export to the cent. The cabinet also carries this policy as a live page — Payouts → Payout policy — whose numbers are rendered from the platform itself.
Contact
Questions about a specific release, fee line or claim debt entry are fastest to answer with the order number at hand.