Closo FAQ

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Getting Started

Set up your account, install the extension, publish your first listing.
What is Closo, in one sentence?

Closo is an all-in-one workspace for resale sellers. List one item to up to six marketplaces at once, automate Poshmark sharing, price with AI, source and sell wholesale lots, get paid, and track income for taxes — all from one dashboard plus a Chrome extension.

How do I create an account and does it cost anything?

Sign up free at app.closo.co/signup — no card required. The Free plan is $0 forever and includes the crosslister basics and our free tools. Join Member ($99/yr) when you want bulk actions, the AI agents, and wholesale member prices.

How do I install the Chrome extension?

After you sign up, Closo prompts you to add the extension from the Chrome Web Store. It does the marketplace-side work — posting, sharing, importing — using your existing browser session, so you stay logged in the way you always are.

Closo never stores your marketplace passwords. If you get logged out of a marketplace, log back in on that site as usual and the extension picks up where it left off.

How do I import listings I already have?

Open Import in the dashboard and pick a connected marketplace. Closo pulls your live listings in through the extension — photos, titles, prices, and details. Imported items become Closo products you can edit once and crosslist everywhere.

How do I publish my first listing?

Create a product — photos, title, price, details — pick the marketplaces you want, and hit publish. Each listing moves through a clear lifecycle: Drafted → Queued → Dispatched → Posted → Live. Watch the status per marketplace in real time.

Which browsers does the extension support?

The extension runs on Chrome and Chromium-based browsers, including Edge and Brave. eBay and Shopify also connect through official APIs, so some of that work happens even without a tab open.

Crosslister

List once to 6 marketplaces, edit, delist, and let sold items auto-remove.
How does crosslisting to 6 marketplaces work?

Build one product in Closo, then pick where to publish: Poshmark, eBay, Mercari, Vinted, Depop, and Shopify. Closo keeps titles, photos, and prices in sync — so you never re-type the same listing six times.

What do the listing statuses mean?

Every marketplace shows its own status as the listing progresses:

  • Drafted — saved in Closo, not sent yet.
  • Queued — scheduled and waiting for its turn.
  • Dispatched — handed off to the marketplace.
  • Posted — the marketplace accepted it.
  • Live — confirmed visible and shoppable.
Can I edit a listing after it's live?

Yes. Edit the product once in Closo — title, price, or photos — and push the update to every marketplace where it's live. No need to open each site separately.

How do I delist an item?

Open the product and choose delist, then pick which marketplaces to pull it from (or all of them). Closo sends the removal through the extension/API for each channel.

What is sold-cascade auto-delist?

When an item sells on one marketplace, Closo automatically removes it from the others — so you never sell the same physical item twice. This "sold cascade" is the safety net that makes crosslisting to many channels practical.

Do bulk actions cost extra?

Acting on a single item is free. Bulk actions on 2 or more items at once — bulk crosslist, bulk delist, bulk price edits — are part of the Member plan Member ($99/yr).

Does Closo store my marketplace passwords?

No — never. The Chrome extension uses your already-logged-in browser session to do marketplace work. Your Poshmark, eBay, Mercari, Vinted, and Depop credentials are never typed into or stored by Closo.

Sharing

Keep listings near the top with Poshmark sharing and marketplace refresh.
What does the Poshmark Sharer do?

Sharing bumps your Poshmark listings back to the top of followers' feeds and category pages. Closo automates it, so you don't tap "share" on every item by hand.

Is there a free version of sharing?

Yes — every plan gets one free daily closet boost to share your closet. Continuous, hands-off Auto-Share is part of the Member plan Member ($99/yr).

What is Auto-Share and which plan includes it?

Auto-Share shares your closet on a schedule throughout the day, hands-off. It's included with Member Member.

How do I keep listings near the top?

Sharing bumps your listings back toward the top of buyers’ feeds. On Poshmark, share your closet manually — every plan gets one free daily closet boost — or let Auto-Share (Member) run it for you at the best times. eBay and Shopify surface listings through their own search, so no manual sharing is needed there.

Will sharing get my account flagged?

Closo shares at humane, paced intervals using your own browser session — it behaves like a diligent seller, not a bot farm. Keep the marketplace tab available so the extension can work smoothly.

Liquidation & Sell

Move dead stock with AI floor pricing and wholesale lots.
What is the AI floor pricer?

For slow-moving inventory, Closo's AI suggests a dynamic price floor — the lowest smart price to clear an item without giving it away. It moves dead stock while protecting your margin.

How do I bundle dead stock into a wholesale lot?

Use the lot builder to group slow items into a single wholesale lot a buyer purchases in one go. Build lots manually, or let Closo's AI assemble them for you.

What is Auto-Sourcing Agent and how is it priced?

Auto-Sourcing Agent bundles slow and dead stock into wholesale lots, sets an AI floor price from marketplace comps, and publishes them to the Closo wholesale marketplace. It's result-priced: free to list your lots, and Closo takes 18% only when a lot sells (10% for Pro Traders) — on any plan. You pay only when something sells — no subscription required.

Who buys the lots I create?

Other resellers and buyers browsing Closo's wholesale marketplace. They pay securely through Stripe, and your payout lands in your connected wallet.

Wallet & Payouts

Get paid through Stripe Connect — securely, without sharing bank passwords.
How do I get paid for wholesale sales?

Payouts run through Stripe Connect. Connect a Stripe account once, and proceeds from your Closo sales deposit to your linked bank account on Stripe's payout schedule.

What is KYC and why do I need it?

KYC ("know your customer") is the standard identity check Stripe requires before it can pay you. It keeps the marketplace compliant and your money moving. You complete it once inside the Stripe onboarding flow.

You use Plaid — can Closo see my bank password?

No. Bank linking runs through Plaid, which handles the login on your bank's side. Closo never sees your bank password — we receive only a secure token confirming the account is linked.

When do payouts arrive?

Timing follows Stripe's standard payout schedule for your region and account status. See pending and paid balances anytime in your Closo wallet.

Marketplaces

Six supported channels — some via API, some via the extension.
Which marketplaces does Closo support?

Six: Poshmark, eBay, Mercari, Vinted, Depop and Shopify. (Closo does not support Etsy.)

Which connect via API and which via the extension?

eBay and Shopify connect through their official APIs. Poshmark, Mercari, Vinted, and Depop run through the Chrome extension using your logged-in browser session.

Do I need to connect all six?

No — connect only the marketplaces you actually sell on. Add more anytime from the connections screen, and crosslist to whichever subset you choose per listing.

Why do extension marketplaces need a browser tab?

For Poshmark, Mercari, Vinted, and Depop, the work happens inside your own logged-in session — that's how Closo posts and shares without ever holding your password. eBay and Shopify are API-connected, so they run server-side without a tab.

Does Etsy work with Closo?

Not yet — Etsy, TikTok Shop and Whatnot are all on the roadmap and we're adding them soon. Today Closo's supported set is Poshmark, eBay, Mercari, Vinted, Depop and Shopify.

Closo AI

Price smarter, write better listings, and spot demand — with AI agents.
What is Smart Pricer / Price Check?

Price Check analyzes an item and recommends a competitive price from comparable resale data, so you list at a number that actually sells. It runs on demand when you're setting or reviewing a price.

What does the Title / Listing Booster do?

The Booster rewrites your title and listing details to be more searchable and complete — better keywords, cleaner descriptions — so more buyers find your item.

What are Auto-Pricer and Auto-Offers?

Auto-Pricer adjusts prices over time to keep items competitive. Auto-Offers sends offers to likers and watchers on your behalf. Both are opt-in agents included with Member Member ($99/yr).

What is Photo-to-Listing?

Snap or upload a photo and Closo AI drafts a listing from it — suggested title, category, and details — so you start from a near-complete draft, not a blank form.

What are Trend / Demand Forecast and Pricing & Demand Opportunities?

The Forecast highlights where demand is rising, so you source and price ahead of it. Pricing & Demand Opportunities surface specific items in your closet worth repricing or promoting right now.

Are the AI agents included in every plan?

On-demand tools like Price Check are broadly available. The AI agents — Listing Booster, Auto-Pricer, Auto-Offers and Auto-Share — are included, unlimited, with Member and above, and always opt-in, so nothing changes your prices or sends offers unless you turn it on.

Wholesale Sourcing

Buy resale-ready lots from brands & liquidators, with AI to find deals.
What can I buy through Wholesale Sourcing?

Browse and buy resale-ready lots straight from brands and liquidators — bundles of inventory you can flip across your marketplaces. It's a supply channel built into the same platform you list from.

What is Sourcing Autopilot?

Sourcing Autopilot scans available lots and surfaces the ones most likely to be profitable for your niche and selling history. It watches new inventory as it appears, turning sourcing from a manual hunt into a steady, curated feed. It runs on a budget you approve and fund up front, so it can source for you on any plan.

How do I pay for a wholesale lot?

Purchases run securely through Stripe, the same payments backbone used for payouts. Once bought, lot items can be imported and crosslisted like any other Closo product.

Expenses & Taxes

Track income and expenses; export a Schedule-C ready report.
What does the taxes feature track?

It pulls your income and expenses into one place and generates a Schedule-C-style tax report — so filing season isn't a scramble through six marketplaces' CSVs.

Is there a free trial?

Yes — a free 30-day trial so you can see your numbers before committing.

Can I export my tax report?

Exports are included with Member Member and above. Hand the export straight to your accountant or filing software.

Does it include marketplace fees and shipping as expenses?

Yes. Record your selling costs — fees, shipping, cost of goods, and more — so the report reflects real net profit, not just gross sales.

Account & Billing

Plans, pricing, cancellation, and what stays free.
What are the plans and prices?

Four plans, billed yearly:

  • Free Free$0. Crosslister basics + free tools, forever.
  • Member Member$99/yr. Every AI agent unlimited, 0% buyer fee and member prices on wholesale.
  • Executive Executive$252/yr. An extra 10% off every wholesale lot and priority access to Closo Capital.
  • Pro Trader Pro Trader$499/yr. Sell wholesale at a 10% commission instead of the standard 18%.
Why is billing yearly?

Membership is yearly by design — the fee funds member prices on wholesale, like a warehouse club. There is no monthly tier.

Can I cancel anytime?

Yes — cancel anytime, no lock-in. Your paid features stay active through the end of the billing period you've paid for.

What happens to my listings if I cancel?

Your account and data stay, and the free tools stay free after you cancel. You lose access to the paid features — bulk actions, automation agents — until you resubscribe.

Do I need a credit card to start?

No. The Free plan requires no card. You only add payment when you choose to join a membership.

How do I upgrade or downgrade?

Change plans anytime from billing settings in your dashboard. Upgrades take effect immediately. Downgrades apply at the next billing cycle.

Troubleshooting

Extension offline, sign-in errors, and captchas — quick fixes.
My extension shows “offline” — what do I do?

Check that the extension is enabled in Chrome and a browser window is open, then refresh the Closo dashboard. Still offline? Disable and re-enable the extension, or reload Chrome — the connection re-establishes on its own.

I got a 401 or 403 error on a marketplace. Why?

A 401/403 almost always means your session on that marketplace expired — you've been logged out. Open the marketplace (e.g. poshmark.com) in a tab, log in normally, and Closo resumes. Because Closo never stores your password, you always re-authenticate on the marketplace itself.

A captcha is blocking a listing or sync. How do I clear it?

Open the marketplace in a browser tab and complete the captcha yourself once. Marketplaces occasionally show a human check. Solving it in your own session clears the block, and the queued action continues.

A listing is stuck in “Queued” or “Dispatched”. What now?

Confirm the extension is online and you're still logged into that marketplace (see the 401/403 answer). Keep the tab available so the extension can finish. If it doesn't move within a few minutes, retry the action from the product. Most stalls are an expired session or a pending captcha.

Photos aren't uploading to one marketplace.

This is usually a temporary hiccup fetching an image. Re-add the affected photo to the product and retry. If it persists on one channel, delist and republish that marketplace.

Still stuck — how do I reach a human?

Visit the Help Center or email support@closo.co. Include the marketplace, the item, and the status you're seeing — that helps us fix it fast.

Still need help?

Can't find your answer? Our Help Center has more, and a real person is one message away.