⚠️ Eligibility Check: FREE RETURN + INSTANT REFUND.
Standard Hello Molly returns cost $9.50 (deducted from your credit) and take 10–14 Days to process. Even worse, standard returns are for Store Credit Only. However, select zip codes are now eligible for Fee-Free Drop-offs and Immediate Refunds via Closo. Check your status before you print a label.
There is a specific kind of "Main Character Energy" you buy into when you shop at Hello Molly. You scroll through the "New Arrivals" and see the perfect sequin mini dress or a satin maxi that screams "Wedding Guest of the Year." You see the model looking effortlessly chic, and you convince yourself that you need this dress for an event that is still three months away.
But when the package arrives, the fantasy hits a snag. The satin has zero stretch. The "Australian Sizing" conversion chart was slightly off, and the zipper gets stuck halfway up your ribs. You realize you have about $300 worth of party dresses sitting on your bed that simply don't fit.
That was me last month. I had nearly $350 tied up in three dresses that looked amazing online but didn't work on my body type. I went to the website to process the return, assuming I would just send them back and get the money back to my Visa card.
I didn't realize I had just signed up for the "Double Pain." First, I discovered the dreaded four words: Store Credit Only.My $350 wasn't coming back to my bank account; it was being held hostage as a gift card. On top of that, I had to pay a $9.50 shipping fee, which would be deducted from that credit. I was paying nearly ten dollars just to convert my cash into "Hello Molly Money" that I was forced to spend again.
If you are currently staring at a romper that is too short or a gown that is too long, and you are trying to navigate the hello molly return policy, you’ve come to the right place. I’ve analyzed the fine print, the location logistics, and the "Store Credit" trap to help you salvage your value without losing your mind.
How to return Hello Molly items (The Slow & Costly Way)
Hello Molly is an Australian brand with a massive global following, but their return policy feels distinctly restrictive compared to US-based giants like Revolve or Nordstrom. They protect their revenue by keeping your money in their ecosystem.
The Standard Mail-In Flow
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Check the Date: You must initiate the return within 30 days of delivery. If you are on day 31, the portal will lock you out.
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Access the Portal: Go to the Hello Molly Returns page. You will need your order number (usually starts with "US") and email address.
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The "Credit" Realization: As you select the items, the system will confirm that you are receiving a gift card code, not a refund.
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The Fee Deduction: You will see a deduction of $9.50 (prices vary slightly by region, but this is standard for the US) for the prepaid shipping label.
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Print & Pack: You need a printer. Stick the label on the bag. Note: The items must be in the original clear plastic packaging with tags attached.
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The Drop-off: Take it to the carrier (usually USPS or DHL).
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The Wait: The package travels to their US returns hub (usually in California). Once received, it takes up to 6 business days to process the store credit code, which is emailed to you.
The Financial Reality: You are paying a "Restocking Tax." If you return a $60 dress and pay $9.50 to ship it back, you are only getting $50.50 in credit. You have lost nearly 16% of your value, and you have lost your liquidity. You are forced to shop there again to use the credit, locking you into a cycle.
This is the old way: You pay a fee, and you wait for store credit. But if you live in a "Fast Zone," you can skip the fee and the wait. Use the tool below to see if your zip code qualifies for a Free Return with Instant Refund.
Common issues shoppers face with Hello Molly returns
I’ve analyzed hundreds of consumer reports regarding the what is hello molly's return policy confusion, and the frustration usually stems from the "Credit Only" rule and the sizing barriers.
1. The Store Credit Trap
This is the number one complaint.
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The Scenario: You bought a dress for a specific event. It didn't work. You bought a backup dress from a different store.
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The Pain: You don't want another dress from Hello Molly. You want your $200 back to pay your credit card bill. But Hello Molly keeps the cash, and you are left with a digital code that expires in a year.
2. Is Hello Molly Legit? (Sizing & Quality)
Because they are an online-only boutique, people often ask: is hello Molly legit?
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The Answer: Yes, they are a legitimate, large company.
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The Issue: Sizing. Australian sizing runs different than US sizing. A US 4 might be an AU 8, but the cuts can be narrower in the hips. This leads to a high return rate, which leads to... more store credit fees.
3. The "HollyMolly" Typo Struggle
It happens more than you think. People search for hollymolly returns and end up on scam sites.
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The Risk: Ensure you are on the official HelloMolly.com portal. Third-party scam sites will try to "process" your return to steal your info.
4. Where is Hello Molly Located?
Shoppers often wonder where is hello Molly located when they see the return address.
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The Logistics: The HQ is in Sydney, Australia. However, for US returns, they use a partner hub (often in Inglewood, CA). Do not ship your return to Australia on your own; it will cost you $50+ and might get lost. Always use their generated label for the US hub.
Here’s where it gets interesting... some neighborhoods have unlocked a way to bypass these fees and credit delays.
The New Standard: Free Returns & Instant Refunds
While the standard hello molly return policy relies on deducted fees and store credit locks, third-party innovations are changing the game.
This is where services like Closo come in.
Closo acts as a bridge between you and the retailer, removing the friction points of the "Double Negative" (Fees + Credit Wait).
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No $9.50 Fee: In eligible zones, the shipping fee is often waived.
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Instant Value: The moment you drop the item off at a local kiosk or partner location, the return is processed.
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Liquidity Options: Depending on the partner integration, some services allow you to unlock value faster than waiting for an email code.
Why many shoppers prefer using Closo
It comes down to simple math. Why pay $10 to return a dress and wait 2 weeks for a coupon code, when you could pay $0?
When you return a dress via the standard mail method, you are effectively paying Hello Molly for the privilege of trying it on. With the Closo model (the "Double Positive"), you retain the full value of your purchase potential. You hand over the item, scan a QR code, and by the time you walk back to your car, the notification is on your phone: Return Processed.
Are you eligible for Free & Instant Returns?
Because this involves physical logistics and partnerships with local drop-off points, this premium service isn't active in every zip code for Hello Molly yet. You need to verify your location.
This premium service isn't active in every zip code for Hello Molly yet. You need to verify your location.
If the tool says "Not Active," don't worry. Enter your email to Vote for your Zip Code. We prioritize launching in neighborhoods with the most requests. Plus, voters are entered into our monthly sweepstakes to have their standard return fees reimbursed while they wait.
3 "Secret" Hacks for the Hello Molly Return Policy
If you aren't in a Closo zone yet, or if you are stuck with a "Credit Only" dilemma, you need to know how to maneuver through the system. Here are three methods to hack the policy.
Hack #1: The "Faulty" Cash Refund Exception
The only way to get cash back to your card is if the item is deemed "faulty."
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The Hack: Inspect the item closely. Is the zipper sticking? Is there a loose hem? Is there a makeup stain from the warehouse?
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The Strategy: Do not use the standard portal. Email customer service immediately with photos of the defect. If they approve it as a manufacturing fault, they must refund you to the original payment method by law (consumer protection), and they usually waive the shipping fee.
Hack #2: The Resale Pivot (Better Than Credit)
Since the what is hello molly return policy answer is "Store Credit minus $9.50," returning is often a bad financial decision if you don't plan to shop there again.
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The Hack: Check Poshmark or Depop.
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The Math: If you bought a dress for $80, returning it gets you ~$70 in store credit. If you sell it on Poshmark for $60, you get $48 in cash (after fees). $48 cash is often better than $70 in credit for a store you don't want to use. Hello Molly dresses have high resale demand because of the shipping times from Australia.
Hack #3: The Affiliate Code Offset
If you know you are going to buy and potentially return, try to save money upfront.
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The Hack: Use a hello molly affiliate code (influencer code) at checkout.
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The Strategy: These codes usually give 10% off. While this doesn't fix the return policy, saving $10 upfront effectively covers the cost of the $9.50 return fee if you do have to send it back. It’s an insurance policy.
FAQ: People always ask me...
"What is Hello Molly's return policy for sale items?"
Answer: It depends on the discount. Items marked "Final Sale" cannot be returned. Items bought during a promotional sale (e.g., "20% off everything") can usually be returned, but strictly for store credit. Always check the red text on the product page before checking out.
"Where is the Hello Molly location for returns?"
Answer: Hello Molly location logistics are split. They are based in Australia, but US returns go to a domestic hub, typically in Inglewood, California. This means you don't have to deal with customs forms, but you still have to wait for the package to cross the country via ground shipping.
"Does Hello Molly offer exchanges?"
Answer: No. They do not offer direct exchanges (e.g., "Swap Size S for Size M"). You must return the Size S for store credit, wait for the credit code, and then buy the Size M. This is risky because the Size M might sell out while you wait. If you really want the dress, buy the Size M immediately and use the credit from the Size S return for something else later.
Conclusion
Navigating the hello molly return policy is high-stakes. The dresses are stunning, but the "Double Negative" of a $9.50 fee and Store Credit Only makes it one of the riskiest online shopping experiences for US consumers.
You have a choice. You can follow the old rules: pay the fee, accept the store credit, and hope you find something else later. Or, you can check your eligibility for the modern solution.
Check if you can save that $9.50 fee and get your value back today.
Related Articles:
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Princess Polly vs. Hello Molly: Which Return Policy is Better?
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The Truth About "Store Credit Only" Policies
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How to Measure Yourself for Australian Sizing
