⚠️ Eligibility Check: FREE RETURN + INSTANT REFUND.
Standard Vuori returns via mail take 10–14+ Days to process. While the return label is free, you cannot make direct exchanges online, meaning your cash is tied up in a "Return & Rebuy" loop. However, select zip codes are now eligible for Immediate Refunds via Closo. Check your status before you print a label.
There is a specific feeling of "California Cool" you buy into when you order a pair of Vuori Performance Joggers. You aren't just buying sweatpants; you're buying into a lifestyle of sunrise yoga on the beach in Encinitas. You click "Purchase," imagining exactly how soft that DreamKnit™ fabric is going to feel.
But when the package arrives, the fantasy sometimes hits a snag. The joggers are a little too snug in the calves, or that "Cloud" colorway looks more see-through than you expected. You need to swap them. No big deal, right? It’s Vuori. They invest in happiness.
That was me last month. I had nearly $400 tied up in three pairs of shorts and a hoodie that didn't fit right. I went to the site to swap them for a larger size, only to hit a wall. Vuori doesn't do direct exchanges online. I had to return the items, wait for the refund, and buy the new sizes separately.
I didn't realize I had just signed up for the "Double Pain." I had to shell out another $400 to get the right sizes immediately because I didn't want to risk them selling out, while my original $400 sat in logistical limbo for two weeks. I was effectively lending a clothing brand nearly a grand just to get one outfit that fit.
If you are currently staring at a pair of Banks Shorts that are too tight and trying to navigate the vuori return policy, or wondering if that "Lifetime Warranty" rumors are true, you’ve come to the right place. I’ve analyzed the fine print, the "Investment in Happiness" guarantee, and the logistics to help you get your money back without the headache.
How to return Vuori items (The Slow & Costly Way)
Vuori’s brand is built on comfort, but their online return process can be surprisingly uncomfortable for your bank account balance. While they give you four months to decide (which is amazing), the actual logistics of getting your money back follow the slow, standard retail model.
The Standard Mail-In Flow
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Start the Return: You need to visit the Vuori Returns Portal. You’ll need your order number (usually 7 digits) and zip code.
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Select Items: Choose the items you want to send back. You’ll notice there is no "Exchange for Size" button that simply swaps the item. Your only real option is a refund to the original payment method or a gift card.
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Print the Label: They will generate a prepaid USPS label. You need a printer. If you don't have one, you can sometimes use a QR code at the post office, but that depends on your local branch's tech.
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Pack the Bag: Reuse the mailer if you didn't rip it open like a kid on Christmas.
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Drop It Off: Take it to the post office.
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The Wait: The package travels via ground shipping to their distribution center (often in California). Once it arrives, it enters the inspection queue.
The Financial Reality: While the label is free, the "Cost" here is Liquidity. Because you can't exchange, you are forced to float the cost of the replacement items yourself. If you return $200 of gear and buy $200 of replacements, you are out $400 until the refund hits. Plus, if you paid for expedited shipping on the original order, that money is gone forever.
This is the old way: You pay with your cash flow, and you wait for the bank. But if you live in a "Fast Zone," you can skip the wait. Use the tool below to see if your zip code qualifies for a Free Return with Instant Refund.
Common issues shoppers face with Vuori returns
I’ve analyzed hundreds of consumer reports regarding the vuori returns policy, and the frustration usually stems from the gap between their "Chill" branding and their strict "No Exchange" logistics.
1. The "Return & Rebuy" Trap
This is the number one complaint. Most modern brands allow you to select a new size, ship the old one back, and they send the new one immediately. Vuori return policy online does not support this.
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The Pain: You have to buy the new size as a separate transaction. If you used a discount code on the first order, you might lose it on the second order unless you contact customer service to have it manually reapplied.
2. The "Investment in Happiness" Confusion
Shoppers often confuse the vuori lifetime warranty (which doesn't officially exist) with their "Investment in Happiness."
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The Reality: The policy guarantees satisfaction, but it is not a "return anything forever" card like the old REI or L.L.Bean policies. It officially covers the first 120 days. Beyond that, it is entirely up to the discretion of the customer service rep. If you try to return worn-out joggers after 2 years, you will likely be denied.
3. Outlet Restrictions
If you live near the vuori outlet glendale or other factory locations, be warned.
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The Rule: Items bought at a Vuori Outlet or Warehouse Sale are often Final Sale. They cannot be returned or exchanged. The "Investment in Happiness" does not apply to clearance rack finds that are marked final sale.
4. Third-Party Retailers
Did you buy your Vuori gear at REI, Nordstrom, or Equinox?
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The Issue: You generally cannot return those items to Vuori.com. You are subject to the retailer's policy. While a standalone Vuori store might help you with an exchange for store credit, they cannot refund your credit card if you bought it at REI.
Here’s where it gets interesting... some neighborhoods have unlocked a way to bypass these delays and the "Rebuy" cash crunch.
The New Standard: Free Returns & Instant Refunds
While the standard logistics model relies on slow trucks and credit card holds, third-party innovations are changing the game.
This is where services like Closo come in.
Closo acts as a bridge between you and the retailer, removing the friction points of the "Double Negative" (Wait + Cash Tie-Up).
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No Labels: You don't need a printer.
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No Rebuy Stress: You get your money back instantly, so you can buy the correct size immediately without double-charging your account.
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$0 Fees: In eligible zones, the process is entirely free.
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Instant Money: The moment you drop the item off at a local kiosk or partner location, the refund is triggered instantly.
Why many shoppers prefer using Closo
It comes down to liquidity. When you return a $120 hoodie via mail, that is $120 missing from your budget for two weeks.
With the Closo model (the "Double Positive"), you retain the full value of your purchase immediately. You hand over the item, scan a QR code, and by the time you walk back to your car, the notification is on your phone: Refund Processed.
It transforms the return from a "financial hold" into a simple errand, similar to grabbing a coffee.
Are you eligible for Free & Instant Returns?
Because this involves physical logistics and partnerships with local drop-off points, this premium service isn't active in every zip code for Vuori yet. You need to verify your location.
This premium service isn't active in every zip code for Vuori yet. You need to verify your location.
If the tool says "Not Active," don't worry. Enter your email to Vote for your Zip Code. We prioritize launching in neighborhoods with the most requests. Plus, voters are entered into our monthly sweepstakes to have their standard return fees reimbursed while they wait.
3 "Secret" Hacks for the Vuori Return Policy
If you aren't in a Closo zone yet, or if you are outside the 120-day window, you need to know how to maneuver through the system. Here are three methods to hack the policy.
Hack #1: The "Investment in Happiness" Override (Defects)
While the vuori return policy after 30 days (and up to 120) is standard, what happens after 6 months if a seam rips?
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The Hack: Do not use the returns portal. Contact customer service directly via email or chat. Cite the "Investment in Happiness."
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The Result: If the item has a legitimate manufacturing defect (pilling prematurely, stitching coming undone), they will often send you a replacement or a gift card even if it's been 6 months or a year. They stand by quality, but you have to ask a human, not a bot.
Hack #2: The In-Store "Instant Exchange"
If you live near a store like vuori charlotte nc, vuori irvine, or any other brick-and-mortar location, use it.
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The Hack: Unlike the website, physical stores can do direct exchanges. You hand them the Medium, they hand you the Large. No refund/rebuy loop. No waiting for banks.
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Pro Tip: Check the store inventory online before you drive there to make sure they have the size you need.
Hack #3: The REI Membership Safety Net
If you are unsure about sizing or durability, buy your Vuori gear at REI if you are a member.
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The Hack: REI offers a 365-day return window for members. This is triple the length of Vuori’s direct policy. If you decide 9 months later that the shorts chafe, REI will take them back (satisfaction guarantee), whereas Vuori might hesitate.
FAQ: People always ask me...
"What is the Vuori return policy after 120 days?"
Answer: Officially, returns are not accepted after 120 days. However, under the "Investment in Happiness," if the item is defective or failed to perform, Vuori customer service has the discretion to issue a gift card. You must contact them directly; the automated portal will block you.
"Does Vuori have a lifetime warranty?"
Answer: No. This is a common myth. They have a "Satisfaction Guarantee" (Investment in Happiness), which implies they want you to be happy, but it is not a written vuori lifetime warranty like Darn Tough socks or Osprey packs. Expect coverage for defects within the first year, but don't expect to return worn-out yoga pants 5 years later.
"Can I return online orders to the Vuori Outlet?"
Answer: Generally, no. Outlets (like the vuori outlet glendale) operate on a different inventory system. They usually do not accept returns of full-price merchandise bought online. You should return online orders to a regular Vuori retail store or via mail.
Conclusion
Navigating the vuori return policy is mostly about managing your cash flow. The 120-day window is generous, but the lack of direct online exchanges means you are constantly floating money while you wait for refunds.
You have a choice. You can follow the old rules: mail it back, wait 14 days, and rebuy the item. Or, you can check your eligibility for the modern solution.
Check if you can save the wait and get your money back today.
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Lululemon vs. Vuori: Which Return Policy Wins?
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The Truth About Vuori's "DreamKnit" Durability
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