I still remember the sheer panic I felt in 2020. I had just sold a rare vintage Dior saddle bag for $450. It was my biggest sale to date. I shipped it out, tracked it, and saw it delivered. Two days later, my account was suddenly suspended. No warning, no explanation—just a "Login Failed" screen.
I immediately did what anyone would do: I frantically Googled "Depop customer service number." I found a number with a 650 area code (California) and dialed it, heart pounding. A recorded voice told me the number was for "corporate headquarters" and not for user support, then hung up. I tried another number I found on a forum. It led to a sketchy "contest" hotline.
I spent the next 48 hours in a spiral, convinced I had lost my $450 and my account forever. Eventually, I learned the correct (and silent) way to navigate their support system, got my account back, and realized that Depop’s support wall is high by design.
If you are currently staring at a suspended screen, dealing with a ghosting seller, or wondering if a depop contact number even exists, you are not alone. Navigating the support channels of a modern resale app requires a specific strategy. Screaming into the void won't help, but knowing exactly which form to fill out will.
The Myth of the Depop Contact Number
Let’s address the elephant in the room immediately. People always ask me... "Can I just call them?"
The answer is a hard no. Depop does not have an inbound call center for buyers or sellers.
Here's where it gets interesting... If you search Google for "Depop support number," you will find numbers.
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The Corporate Line: There is a number for their London and New York offices. If you call it, you will likely reach a receptionist who will politely tell you they cannot help with account issues and direct you to the email.
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The Scams: There are fake "customer support" numbers posted on forums. These are phishing scams designed to steal your login credentials or credit card info. Never call a number you found in a random Reddit comment.
Why the silence? Depop serves over 30 million users. If they offered phone support, their selling fees (currently 10% in most regions, though removing fees in the UK) would likely skyrocket to cover the labor costs. They rely on "asynchronous" support (tickets) to keep the platform affordable.
How to Contact Depop Support (The "Right" Way)
Since you can't call, you have to master the digital ticket. The goal is to provide enough info in the first message so you don't get stuck in a "back-and-forth" loop with a bot.
Method 1: The In-App Resolution Centre (Best for Transactions)
If your issue is about buying or selling (e.g., "Item not received" or "Not as described"), do not email. Use the app.
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Go to Profile > Menu (three lines).
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Tap Need Help? > Resolution Centre.
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Select the specific transaction.
Why this wins: When you file a ticket this way, the support agent automatically sees the tracking number, the chat logs between you and the other user, and the transaction value. You don't have to type it out. It fast-tracks your case because the data is pre-validated.
Method 2: The Direct Email (Best for Account Issues)
If you are locked out of your account or have a technical bug, you can't access the Resolution Centre.
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The Address: support@depop.com
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The Strategy: Use the email address associated with your Depop account. In the subject line, be specific: "Account Suspended - User @[YourUsername]" or "Bug Report - Android Version 11."
My Honest Failure: I once emailed support from my personal Gmail, not the one linked to my shop. I got a generic reply three days later saying, "We cannot verify account ownership." I had to start over.
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Lesson: Always match your email to your account.
The "Nuclear Option": Contacting Depop on Social Media
When the email queue is moving too slowly, you have to go public. Contact Depop support via Twitter (or X) is surprisingly effective.
The Handle: @askdepop The Strategy:
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Send a polite but firm Direct Message (DM) explaining the issue. Include your username and email.
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If they don't reply to the DM, send a public tweet: "Hi @askdepop, ticket #12345 regarding a safety issue has been open for 72 hours. Can you please escalate?"
Why it works: The social media team sits in a different room (or Zoom call) than the general support queue. Their job is brand reputation. They have a "batphone" to the support managers. I have seen suspended accounts reinstated in 2 hours via Twitter after waiting 5 days on email.
Navigating the Resolution Centre Timeline
If you open a dispute (e.g., you bought a shirt and it never arrived), you enter a legalistic process.
The 7-Day Rule: You generally cannot open a "non-delivery" dispute until 5 to 7 days have passed since the purchase. Depop gives sellers a grace period to ship.
The Escalation Ladder:
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You Open a Dispute: This alerts the seller. It does not go to Depop support yet.
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Seller Response: The seller has 48 hours to respond with tracking info or a refund.
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Escalation: If the seller ghosts you or refuses to refund, you click "Escalate to Depop."
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Depop Intervention: Now a human reviews it. If the seller has no tracking proof, Depop forces the refund from the seller's account (or covers it via Depop Protection).
Opinion Statement: I actually prefer this system to eBay's. eBay can sometimes be too "trigger happy" on refunds. Depop forces the buyer and seller to talk first, which often resolves misunderstandings (like a seller who just forgot to upload the tracking number).
I use Closo Crosslister to ensure I never have these disputes in the first place. By syncing my inventory, Closo prevents me from double-selling an item on Poshmark and Depop, which is the #1 reason sellers have to ghost buyers and deal with support tickets.
Depop Customer Service for Technical Glitches
Sometimes the app just breaks. Depop contact for bugs requires screenshots.
The "Bug Report" Protocol: If you can't upload photos or your payments aren't processing:
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Take a screenshot of the error.
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Go to the Depop Help Centre (web browser) -> Submit a Request.
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Select "Technical Issue."
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Crucial Step: List your device model (e.g., iPhone 13) and App Version.
Uncertainty Admission: I’ll be honest—Depop’s technical support is slower than their transaction support. If you report a bug, you might get a "Thanks, we're working on it" email and then silence for weeks. They prioritize money issues (refunds) over app glitches.
How to Handle "Unfair" Feedback
One of the most common reasons sellers try to contact depop customer service is to remove a bad review.
The Hard Truth: Depop will not remove a review just because it's mean or you disagree with it. 3 stars because "shipping took 5 days" will stay forever.
The Exception: They will remove feedback if it is:
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Abusive/Hate Speech.
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Proven to be a "Revenge Review" (where a buyer leaves 1 star because you refused an unreasonable refund request).
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Based on a lie that can be proven false by tracking (e.g., "Never arrived" when tracking shows Delivered).
How to Request Removal: Do not use the general support email. Use the specific form in the Help Centre: "Report - Feedback." Attach the tracking proof or chat logs immediately.
Depop Email vs. Zendesk
You might see references to depophelp.zendesk.com. This is their "ticketing system." When you email support@depop.com, it actually routes into Zendesk.
Pro Tip: If you submit a request via the web form on Zendesk, you will get an automated email receipt. Reply to that receipt. Add extra photos or details. Replying to the receipt proves you are a human and often bumps your ticket up the queue because it registers as "active engagement."
(Parenthetical aside: I once had a ticket sit for a week. I replied to the auto-receipt with "Just checking in on this?" and got a human response 20 minutes later. The "squeaky wheel" theory works.)
People always ask me...
"Is there a Depop customer service number for Top Sellers?"
People always ask me this. Technically, yes.
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The VIP Treatment: If you reach "Top Seller" status (selling thousands per month consistently), you get an assigned Account Manager. You can email them directly, and they sometimes hop on Zoom calls. But for the 99% of us, the phone lines remain closed.
"How long does Depop support take to reply?"
Common question I see.
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Standard: 24–48 hours.
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Weekends: Slower.
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Holidays: Can be 3–4 days.
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Twitter: Often same-day response, but they will just direct you to check your email.
"Where is Depop located?"
Depop headquarters is in London, UK. They also have offices in New York and Manchester.
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Why it matters: If you email them at 5 PM New York time, the London team is asleep. You might not get a reply until the UK team wakes up (which is 1 AM New York time). This is why you often wake up to support emails in the morning.
Conclusion
Finding Depop contact info is less about finding a secret number and more about learning the language of their support tickets. The system is designed to be efficient, not empathetic.
Don't waste time looking for a phone number. Use the app for transaction issues. Use email for account issues. Use Twitter for emergencies. And above all, keep your receipts, screenshots, and tracking numbers organized. In the world of online reselling, evidence is the only currency support cares about.
If you want to avoid support tickets entirely by keeping your business organized, check out our guide on Inventory Management for Multi-Platform Sellers. And if you are tired of manually managing sales across apps, read how Closo Crosslister can automate the busy work for you.
FAQ Page Schema
Here's something everyone wants to know: Does Depop have live chat?
No, Depop does not currently offer a live chat feature on their website or app. All support requests must be submitted via the Resolution Centre or email. If you see a site claiming to offer "Depop Live Chat Support," it is likely a third-party scam site.
Common question I see: What happens if Depop doesn't reply to my dispute?
If you escalated a dispute and haven't heard back in 48 hours, check your spam folder for an email from zendesk.com. If there is nothing, reach out via Twitter (@askdepop) with your ticket number. It is rare for them to ignore disputes entirely, as they are legally obligated to resolve financial transactions.
People always ask me: Can I contact Depop about a scammer?
Yes, and you should. If you see a suspicious listing (e.g., asking for payment outside the app via Venmo), report it immediately using the "Report Item" flag (three dots on the listing). You do not need to open a full support ticket for this; the moderation team reviews flagged items separately.
