I still remember the panic I felt in early 2023 when a buyer claimed the vintage leather jacket I sent them "arrived covered in paint." I knew for a fact it was pristine when I packed it. I had photos. I had the receipt. But when I opened the app to find a phone number to call and scream my innocence to, I found... nothing. Just a maze of FAQs and a friendly robot named "Depop Bot."
I spent three days spiraling, convinced I was about to lose $150 and my seller reputation. Eventually, I found the hidden "Submit a Request" form, uploaded my evidence, and won the case. But the experience taught me a valuable lesson: Depop is a tech company, not a concierge service. They want you to solve your own problems.
If you are currently frantically searching for a depop help center number because your payout is missing or a buyer is ghosting you, take a deep breath. The support system exists, but it is buried behind layers of "self-help" articles. You have to know the secret handshakes to get a real person to look at your ticket.
The Myth of the Phone Number: Reaching Depop Customer Service
When you are stressed, you want a voice. You search for depop customer service number or depop help center number. Here is the hard truth: There isn't one.
Well, technically, there might be a corporate number listed for their London HQ, but if you call it, you will likely get a voicemail telling you to go to the website. Depop, like many modern tech giants, does not run a call center.
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The Reality: All support is asynchronous. You send a message; they reply later.
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The "Depop Email": You can try emailing support@depop.com, but this often results in an auto-reply telling you to use the in-app form. The form is better because it categorizes your issue (e.g., "I haven't received my item") and routes it to the right team immediately.
Opinion Statement: I believe this is the biggest weakness of the platform. When money is involved, people deserve a hotline. However, until they change it, we have to play by their rules.
How to Submit a Ticket That Actually Gets Read
Here’s where it gets interesting... most people submit tickets wrong. They write emotional essays: "This buyer is a scammer and I am so mad!" The support agent (who is likely overworked) scans for keywords. If they don't see facts, they send a generic macro response.
The "Winning Ticket" Formula:
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Subject Line: Be specific. "Order #12345 - Item Not Received - Tracking Shows Delivered."
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The Body: Use bullet points.
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Date of purchase.
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Tracking number.
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The specific issue (e.g., "Buyer claims damage.").
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Your evidence (attach photos immediately).
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The Tone: Be boring. Be factual. Do not use all caps.
My Honest Failure: I once sent a ticket ranting about a buyer who left me a 1-star review because the shipping took 6 days. I was emotional. Support ignored me for a week. When I finally sent a calm follow-up just citing the tracking history proving I shipped on time, they removed the review in 24 hours.
Common Issues: Shipping and Payouts
The two biggest reasons people storm the depop help center are shipping delays and missing money.
How Long Does Depop Take to Ship?
Technically, Depop doesn't ship anything—the seller does.
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The Rule: Sellers have 5 to 7 days to ship.
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The Reality: If a seller hasn't shipped in 7 days, you can open a dispute.
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The Glitch: Sometimes tracking doesn't update. Before you panic and open a ticket, check the tracking number on the USPS/Ups website directly. The in-app tracking is often delayed by 12 hours.
Payout Delays
If you create a depop account and sell your first item, your money is held.
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The Wait: 10 business days for new sellers.
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The Verify: You must verify your ID (SSN/Passport). If you haven't done this, Support cannot release your funds no matter how many tickets you submit.
I use Closo to automate checking my payout status across multiple platforms – saves me about 3 hours weekly – because logging into Stripe, PayPal, and Depop separately to find my money is a headache I don't need.
Fighting Unfair Feedback: Depop Seller Reviews
Depop is social. Your depop seller reviews are your currency. One bad review can tank your sales. Can you get them removed?
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Yes: If the review is abusive, contains personal info, or is provably false (e.g., "Never shipped" when tracking says "Delivered").
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No: If it's just an opinion (e.g., "Didn't like the material").
How to contact Depop Customer Support for Review Removal: Do not DM them on Twitter. Go to the Help Center > Selling > My Account > Feedback. There is a specific form for "Report Unfair Feedback." Use it.
Niche Disputes: Sneakers and Aesthetics
Depop is the home of subcultures. This complicates disputes.
Best Way to Sell Sneakers (and Protect Yourself)
If you sell a pair of Jordans for $200, you are a target.
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The Scam: Buyer swaps your real shoes for fakes and returns them.
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The Help Center Defense: You must video yourself packing the item. Show the serial number. Show the seal.
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The Outcome: If they try to return fakes, send that video link in your support ticket. Without it, it's your word against theirs, and depop customer service usually sides with the buyer.
Tops Aesthetics and "Not as Described"
If you sell items tagged "Y2K" or "Coquette" (tops aesthetics trending now), descriptions matter.
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The Issue: A buyer complains the "Baby Tee" isn't cropped enough.
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The Ruling: If you listed measurements, Support will back you. If you just wrote "Cute top," they might force the return. Measurements are your legal defense.
Decoding the Lingo: What Does OBO Mean in Sales?
New users often get confused by the slang in DMs.
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Question: What does OBO mean in sales?
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Answer: "Or Best Offer."
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The Risk: If a buyer messages "Will you take $20 OBO?", and you say yes in DMs, that is not a binding contract.
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The Protection: Make them send a formal "Offer" using the Offer button. If you rely on a DM promise, and they ghost you, Depop Support cannot help you. They only enforce transactions that happen through the button.
Depop Careers: Working for the Ghost?
Interestingly, some people get so frustrated with support they want to fix it themselves. Depop careers are actually highly sought after.
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The Roles: They hire "Community Support Agents" frequently.
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The Location: Mostly remote or London/NYC based.
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The Irony: If you get the job, you’ll realize why the phone number doesn't exist. The volume of tickets regarding "My package is lost" is astronomical.
(Parenthetical aside: I applied for a Trust & Safety role at Depop in 2021. I didn't get it, but the interview process revealed that they use Zendesk to manage millions of tickets. That’s why the "Submit a Ticket" format is so rigid—it has to fit into their software sorting system.)
People always ask me...
"Is the Depop email faster than the app?"
Common question I see. No. Emailed tickets often get sorted into a general queue. Submitting through the app (where you are already logged in) attaches your User ID and Transaction History to the ticket automatically. This saves the agent time looking you up, which leads to a faster resolution.
"Why does Depop search show me irrelevant items?"
People always ask me... "I search for 'Nike' and get 'Shein'." This is "Tag Spamming." Sellers put unrelated keywords in the description.
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The Fix: You can report these listings to depop customer support as "Spam." If a seller does it enough, they get shadowbanned.
"Can I get a refund if I was banned?"
If your account was banned while you had funds in your balance, Depop cannot legally keep that money forever.
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The Policy: They usually hold it for 180 days (to cover chargebacks). After that, you must email support to request the release of funds.
Conclusion
The Depop Help Center is not a warm, fuzzy place. It is a bureaucratic machine designed to handle disputes efficiently, not emotionally.
If you need help, don't look for a shoulder to cry on. Look for the "Submit Request" form. Gather your evidence (tracking numbers, screenshots, photos). Be concise. Be professional.
The system works, but you have to drive it.
If you are tired of handling disputes manually, check out our guide on How to Automate Depop Seller Protection. And if you want to avoid disputes entirely, read our deep dive on Writing Bulletproof Depop Descriptions to set better expectations.
FAQ
Here's something everyone wants to know: Is there a Depop customer service phone number?
No, Depop does not offer a customer service phone line for general users. All support is handled electronically. You must submit a request via the Help Center in the app, the website, or by emailing support@depop.com. Be wary of any phone numbers you find on Google claiming to be Depop support; these are often scams.
Common question I see: How long does Depop support take to reply?
Depop typically aims to respond to support tickets within 24 hours, but during peak times (like holidays) or for complex issues (like account bans), it can take 48 hours or more. If you haven't heard back in 3 days, it is acceptable to reply to the automated email confirmation to bump your ticket.
People always ask me: How do I report a problem on Depop?
To report an issue with a transaction, go to your Profile > Settings > Need Help? > Buying/Selling > [Select Your Issue]. If the articles don't solve it, scroll to the bottom of the article and click "Still need help?" to open the contact form. For item disputes, you usually have to wait 7 days from the purchase date before the "Open Dispute" button appears.
