Lote de botas de cuero vintage Dr. Martens · 20 Kg · 80% grado A

Bad quality and too much failures on the jackets

Good Quality and fast delivery service

Extremely disappointing experience – product quality and customer service I am sharing my experience with Vintage Wholesale Spain so other buyers can make an informed decision. I have been in the wholesale clothing business for more than 8 years and regularly import large quantities from European suppliers. I contacted Vintage Wholesale Spain because I was looking for a potential long-term business relationship. The 45 kg order was intended as a test of their products and service. Unfortunately, the merchandise I received was, in my assessment, significantly below the quality that was represented to me. I immediately documented the condition with photographs and video and contacted the company. The situation became even more concerning because of my communication with their Sales Manager. I have a recording of the conversation and provided it to higher management so they could review exactly how my complaint was handled. I subsequently provided the company with the invoice, payment records, photographs, videos, delivery information, correspondence, and the recording. I requested either a full refund of approximately USD 860 or a replacement with 45 kg of genuine Grade A vintage branded hoodies. Despite giving management the opportunity to resolve the matter professionally, I have been extremely disappointed with the way my complaint has been handled. What began as a product-quality issue has now become a serious concern about the company's customer-service approach and how complaints are treated. I originally wanted to establish a long-term business relationship with this company. Instead, this experience has completely damaged my confidence in doing further business with them. I have preserved all relevant evidence and correspondence. If this matter is not resolved properly, I will now refer the complete case and supporting evidence to my lawyer so that he can assess the matter and take whatever legal action he considers appropriate.

good things but when you ad inport costs no way can you make money