Genuine Authentic Brand LLC

Hello,

I hope you’re well.

I’m just getting in touch about my order #4136 for the Moncler x Palm Angels White Down Jacket. I’ve received the UPS tracking number, but UPS still appears to show that the label has been created and that they haven’t received the package yet.

Could you please confirm whether the order has been dispatched, and if possible, let me know when it is expected to be handed over to UPS and delivered?

Thank you for your help.

Kind regards,
Reece Turner

Have emailed them on 3 occasions no response, sent a tracking number it’s going on 7 days later and still no update

SCAM! Do Not Order from them.

HORRIBLE! One email confirming purchase after they quickly debited my acct. Not a word since and no shoes! Repeatedly tried to reach them. No luck and no response. Don’t buy from these people.

Never Again. The constant delays in shipping was ridiculous! Then on top of that the shoes I received was in a plastic bag and not in the original box as they were promised and these shoes are not authentic. They were missing items that should have come with the shoes. As I stated you got me this time but NEVER AGAIN!

I ordered a coat on 11/12/25, and nowhere in this listing did it state that it was in back order, out of stock, or a simple disclaimer. Not here. Genuine Authentic Brand thinks its better practice to list all their products as available, take your money, then leave you on a lurch for weeks. Joanne and Peter can foam at the mouth with their scant and empty replies to ALL of these similar complaints from hardworking customers, all of us feel lost. Then, Genuine Authentic Brand responds to me, after weeks, to say that the jacket was a “special order…” from where? Who are they ordering from that it takes over 3 weeks and the track number they provide to reassure you hasn’t been updated since? The coat came out in 2022, there is no special order: Either you have it or not. In fact, it takes a fools to believe that this company is not just a mere “pass through” for other shady companies in other parts of the world. And if an order cannot be fulfilled as promised, this company results to shady mail fraud schemes, as describes in previous complaints. Go ahead and reply to this one Genuine Authentic Brand - with your AI generated responses. Oh, and my order number is #4089 by the way. I gav

Where do I begin? I made a purchase on December 15,2025. Package was expected on December 23,2025. Here we are in January 2026, and still no package. There was no direct communication from your company regarding my package. Had I not reached out to you multiple times I may assume that you had no intention on reaching out to me. VERY BAD BUSINESS. I don’t like disappointing my grandson, but, thanks to you. That’s EXACTLY what happened. I am NOT a happy customer and will. NEVER PURCHASE FROM YOUR COMPANY AGAIN. DO BETTER for your future customers!!! If I could give you 0 stars that what you would’ve received.

Highly disappointed run away from Genuine that is not genuine at all

19 days after my order and not even the shipper has received it. They reply to emails when they want to and when they do they are talking about the shoes being in a warehouse. No progress whatsoever. Today is the function I bought the shoe for, and well, I will go with my old pair of shoes.

I placed a $500 sneaker order with “Genuine Authentic,” and what happened next was a complete nightmare.

After they took my money, I heard nothing for weeks. No updates, no tracking, no customer support. Their phone number goes straight to a Google Voice message that says the subscriber is unavailable — which was my first red flag.

When I emailed asking what was going on, they avoided answering and kept offering me other shoes, other sizes, other models even though I said, over and over, that I wanted a refund. They ignored every refund request.

Weeks later, they suddenly sent a tracking number for a package I never received.

What USPS discovered through their investigation using GPS coordinates is what shocked me:
• The package with my tracking number was NOT delivered to my address
• The weight and dimensions didn’t match sneakers (it was tiny and weighed an ounce)
• The label with my tracking number was on someone else’s package entirely
• USPS told me this is a common fraud tactic involving switched labels

In other words: they never shipped me anything. They use the barcode from my order and put it on a different address in the same ZIP Code and sent them an empty poly

A customer who purchased multiple pairs of Jordans became concerned about the site's legitimacy shortly after the transaction. Attempts to cancel the order via phone and email were unsuccessful, with the company proceeding to ship the items despite multiple cancellation requests. The customer is now seeking a refund through their bank and PayPal, expressing frustration over the lack of responsiveness and support from the company.

These 5star reviews have to be fake!
Here I am 3 months in and still product nor refund. But now, no one responds to texts or emails… they’ve stolen my money and don’t care how it looks.
Can anyone suggest what I can do legally?

I bought alot of shoes from this place. All jordans. I instantly got nervous and started doing research, I noticed they have a lot of bad reviews and sell fake shoes. For some reason they don't accept returns for the shoes. I immediately within 15 minutes of purchase tried to call. It went to voice mail, the number doesn't work.
I emailed and told them I want to cancel, I said how they prove authenticity. I got one reply that said they personally authenticate each item, they disregarded my cancel request. I emailed 5 more times asking for a cancelation. They went ahead and mailed the shoes and rever responded to another email.
These people are crooks. Horrible customer service. Why wouldn't you accept returns on shoes if your guaranteed authenticity? Oh because they know they are fake duh.
I'm in the process of filing claims with my bank, not going to open the packages. And return to sender. Fingers crossed I get my near $3000 back.
Very dissatisfied. They could of at least said they would work with me and not ignores every email I sent. They are clearly rich and I'm a person afraid to loose money on a bad investment.
They don't care they just want more money from un knowing cus

Sold me fake retro black cat air Jordan's. Tried calling leaving messages. No return call or text. Never been worn. Tried to sell them and was told they are knock offs from china. 310.00 said they couldn't refund my money because of 30 day return policy. They are fake and shouldn't that make the return policy null and void. They said they have a new 3rd party supplier and couldn't recoup the money from the one they bought the shoes from.That shouldn't be my fault I bought from you not the 3rd party. If I have to spend 2,000 on an attorney I definitely will for selling me fake shoes.

Totally wrong size, flimsy material. Not what I expected feom the picture. I will be returning tgis.

Took forever to ship, awful communication although they "tried"

They are saying that my shoes got delivered and I never got them They want to steal my money Be careful they are scam

I'm very satisfied with my recent experience. Peter always reply to my questions quickly. The product I received was perfect. I definitely come back again for my next purchase.

Edited
I’m very disappointed with my last purchase because the sneaker which I bought was confirmed as fake by trusted 3rd party. I asked for refund, but there was no way to return or refund. Please be aware.

EXCELLENT I CAN SAY THIS G A B LIVES UP TO THE NAME.

I ordered several thousand dollars worth of shoes because I trusted this site and they screwed me over badly. I had bought a pair of Jordan 4 Retro red thunder mens shoes in March 2022 and they were great and authentic above all else so I had no doubts at all when I saw the deals they had on Jordans but I was way wrong. I recieved my first order yesterday being 2 pairs of Jordan 4 Retro black cats and they are counterfeit! I couldn't believe my eyes, plane as day you could immediately tell they were knock offs from the box they came in to the insoles to the tags on the shoes saying they were made in 5 days. Anyone who knows anything about Jordans knows what im talking about. I am giving them a chance to refund my money or exchange for authentic products before I go crazy so I will update this post as soon as I know something.
Update; recieved second package today, 3 more pairs of Jordan 4 retros, ALL FAKE!!

Fast shipping, great products

Worst experience I’ve ever had with retail - shipment was delayed for weeks. Received product (Nike Air Jordans). I want to return them and am getting no replies to my emails, I’ve had to threaten to use an attorney. I got a short reply and nothing since. Worst experience of my life.

I wish I could give NO stars... almost another month gone by and they still have not refunded my $300, or responded.

Received my shoes later than expected but overall good purchase

Very good experience. There was a issue with the shipping address & they were very helpful to get it corrected & shipped! Very good customer service & overall great service

Great sneakers Air Jordan 4 Retro 5⭐️

I give them a 9 cause the shoes are real but just slow with the delivery

So everyone I first posted on trust pilot about a month ago and was very upset about the wait it took this company to mail me my 250.00 shoes JORDAN RETRO 4 THUNDERS. After receiving them I was optimistic about the entire ordeal with dealing with the company and right off the RIP the shoe was tight, very tight and with me being a shoes collector of Niki I knew that Jordan's are always on point with the true to Size Fit. So I did research found someone that could help me see of the shoe was GENUINE IT WAS NOT FAKE AS HELL I MEAN LOOKS FROM THE OUTSIDE NON TRAINED YES ITS REAL , BUT NO IT FAILED 2 OF THE TESTS TO PROVE GENUINE. And then I went to someone else and FAILED AGAIN FOR GENUIN. The company has offered to replace or refund my money after I send them back but I told them I would only if you sent me the real shoes first and of course I never heard anything back. SO TRUST ME THIS COMPANY IS NOT GENUINE ATHENTIC BRAND ITS "" FAKE "" BRAND. So if you got something from them the was a deal cheaper then anyone else it's probably fake , DONT FOOL YOURSELF !!!

Great legit company. Great products.

I’m giving Customer Support 5 stars for helping me adjust the price I forgot to add the “genuine10” 10% discount. I applaud service agent Joanne for her quick response on rectifying the issue in a timely manner in such a professional manner. Very prompt, kind, and very professional with my many questions and concerns. If her supervisor is reading this, I would recommend her a promotion or pay raise for her hard work and excellent services!! Thank you Joanne were wonderful on assisting me with all my concerns! Much appreciated!! Hope you get a promotion! :)

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