Graceaura

Absolutely awful. Bought a watch and after 1 week it has completely fallen apart. The pins attaching the strap to the watch face fell out and the buckle on the strap fell off. No reply from grace aura when emailed reporting this. Avoid at all costs!

Do not order from this company, trying to return something is a nightmare. The goods are cheap and nasty. A person claiming to be Olivia (the name on the return forms is Wei Xinhong) sends you endless emails when you request a return and demands photographs with odd paperwork. It is hard work getting a refund and you pay the postage to China.

DO NOT ORDER FROM THESE SCAMMERS!!!! They won’t return your money! The return form is a scam too don’t fall for it!!

SCAM SCAM SCAM! CHEAP CHINESE ITEMS, POOR QUALITY EVEN WORSE CUSTOMER SERVICE, WAITED FOR HOODIES FOR 3 WEEKS, I ASKED TO RETURN THEM AND THEN EVEN THOUGH I HAVE 14 DAYS RIGHT TO RETURN ANY ITEMS I WAS ASKED TO TAKE PICTURES AND SEND TO EMAIL THAT BLOCKS ANY ATTACHEMENTS, THEY REFUSED TO SEND ME THE RETURN ADDRESS SO I CAN'T EVEN RETURN THESE CHEAP SO CALLED HOODIES. EXTORSION, DON'T FALL FOR THIS.

I Wished I read reviews before purchase, the item is a total mess 😕took forever to be delivered 😢.

Inferior fabric, no lining inside and it was called Winter Trench Coat | V-Neck | Double Breasted | Wool Trench Coat | Women's Coats

TOTAL RUBBISH WASTE OF MONEY

I don't have an idea of what to do with it 🤔.

The jumper I ordered was poor quality and nothing like website picture. I have returned the item but struggling to get a refund. No clear refund process in place and terrible communication from company, Do not order from this website.

Do not use this Chinese website again. Lethal they won't let you cancel even on the same day! The item wasn't for me, a younger member. I thought as it was PayPal it would be safe. It's safer to order through PayPal amazing company. It came a month later, looked nothing like their website. I was refunded from PayPal & said I could keep the item or donate. Went to charity shop, but doubt it could even be recycled. Please do not buy!

Please do NOT order from this site. The jacket I got was not what the photo looked like. Extremely poor quality, catagorically not worth the money, definitely a big scam, takes ages to arrive and difficult to impossible to return. Stay well away.

Having ordered before reading very negative reviews, I was concerned. Any queries were answered quickly. The item arrived within time scales given & I am very happy with it. Only negative, was delivery company threw parcel over a high wall into my garden. Glad item wasn't breakable.

Item did not arrive, despite contacting customer service, have not heard anything.
DO NOT BUY FROM THIS COMPANY,

SCAMMERS.
Photos on website do not match product sent out.
They don’t let you return they ignore you & try getting more money out of you.
Disgusting scammers

SCAM COMPANY - DO NOT USE.
Products are awful quality and you will not get your money back.

My husband bought the boots for a Christmas gift, he paid 69.99 pounds sterling. It took four weeks to arrive and when they did they were too small. We were disappointed that they were not the right size. Eventually, attempting to return them we discovered they had to go to China at OUR expense. This is a massive SCAM do not fall for it. We have lost our money and the company who promised to send a pair that fit as a gesture have not followed through. BE WARNED.

Complete scam. The boots are nothing like the photos on website: they are uncomfortable, no cushioning, fur trim on top not fur lined, not waterproof, cheaply made, poor stitching. You cannot get your money back unless you return item back to postal address in China. Absolutely awful product. Do not buy.

I ordered boots - in the picture they looked like warm winter boots. I waited over four weeks for them and they are very flimsy plastic boots. I have been in touch with their customer service at least three times, they have offered me a discount on the boots plus a discount on any other items I might buy (unlikely). The boots are too tight and I cannot wear them. I have asked for a VAT number and a EORI number so I can send them back to China at my own cost. No luck so far - do they even have a VAT number? DO NOT ORDER from this company, unless you want to throw away your money!

I just feel I am to continue saying to others DO NOT USE GRACE AURA , a scam , they charge twice what Amazon do (they say their service is far better ) NOT THE CASE , when product finally arrived it was just fit for bin
A BIG LESSON I learnt , they do NOT give any answers even tho trying constantly contacting

Ordered a dress on 20th November still waiting (5th Dec) wished I checked for reviews. Poor customer service when emailed like they didn’t care!! Will be wanting to return once got as now not needed hopefully won’t miss the return date and can get my money back!! The order keeps saying due for delivery for a date but keeps changing now as the date has passed. NOT HAPPY

Boots were delivered to wrong address , by the time I found the boots the 14 day refund had passed

The boots were poor quality , not leather like their advertisement and not worth £32
They looked really different from their picture
Some sort of thick plastic


What a shame I didn’t read the reviews on this site
Needless to say Grace aura wouldn’t dream of refunding my money
Grace aura must have complaints and demands for money back for every sale they make

Thank fully I’ was able to buy some real Leather boots from a local and reputable shop
I’ve lost £32 pounds on nothing , I am going to give the plastic boots to a charity shop ,they are barely good enough for that

Absolute scam. Like others, wish I read the reviews first. Didn't realise I was ordering from China. Took ages to come and when it arrived it was very poor, inferior quality that are nothing like catalogue picture. Bought a sweatshirt which when it came was very poor quality and far too big. Far too expensive for what arrived
Nightmare dealing with customer services who constantly try to get you to keep the product for cheaper price rather than issue a refund.

I am so very disappointed with the quality of the tracksuits i ordered for my grand daughters for Christmas. Quite honestly,i would be embarassed if i was anything to do with Grace aura. I wouldnt give them away,let alone in excess of £30 each!
The phone number for customers service is "unrecognised" and i have had no communication from them.
I hope someone in any capacity can hold them to account for inflating the price of substandard goods. In good faith,i have emailed them to request info about a return and refund. But judging by other customers complaints,i might as well not hold my breath.
How can we the customers get our money back?
Yours truly.

Again I wish I’d seen these reviews before ordering. Coat very poor quality, looks nothing like pictured. I also didn’t realise the company was based in China. Returning item would cost me half what I paid for it.

GRACE AURA…Absolutely do not buy from this website. I realised too late they are based in China. Coat nothing like the picture and currently in a battle to get a refund despite returning the coat. Returned via tracking and has been delivered to them but they are claiming not to have received it, so they have the coat and my money. Fuming!
On investigating, they are operating under other different names/websites so beware before ordering, check fully first, especially if there are no actual contact details, just email!
As a side, I didn’t even want to give one star but won’t let me proceed with review. A zero rating is what this fake company deserves.

One of the Worst Companies I’ve Ever Bought From

My experience with Grace Aura has been nothing short of frustrating. After purchasing from them, I quickly realized their customer service is abysmal. Despite reaching out multiple times (eight emails in total), they were incredibly reluctant to provide a return address. It took relentless effort on my part to finally get the information I needed.

Instead of addressing my issue promptly, they bombarded me with discounts and offers, seemingly to avoid processing my return. This approach feels manipulative and dismissive of genuine customer concerns.

I would strongly caution anyone considering buying from this company. Poor service, terrible communication, and a complete lack of accountability. Never again!

Awful company. Based in China so you have to pay to return goods there. Totally dishonest. Pictures look nothing like the products. In the ad the boots looked like Clarks quality. In reality they are cheap and tacky. As other reviews have stated they offer you 15% or 20% refund. Horrible company, horrible products. Don't waste your money.

Complete Scam!! Beware
Ordered a coat, nothing like the photo. Poor quality, will not refund, offered 15% discount to keep it. Asking for photo, will not send return address.
Do not buy from this site.

Received an order, looks nothing like photos complete scam avoid this website

Same as everyone else in here by the looks of it!!
Emailing the company trying to get refund, kept getting offered 20% back then 25% back, said I want a full refund on the 2 coats I bought, now they are ignoring me!!! 😡😠😡😠
DO NOT BUY FROM HERE!!!

I wish I looked on here first!!
Avoid avoid!! I’m in a battle trying to return a coat I paid £62 for that’s awful material. Like others they keep offering partial refund and discount codes. I would not use!! Hope this helps someone to avoid getting scammed

Clothing from china hence no address on website.
Returns are expensive £30+ half the price of the item not worth it. Won't be purchasing again

Cheap clothes. Bad quality. Bad customer service. Dissapear when you need to return items and ask for a refund. I have sent over 20 emails asking for a return address so I can post back the item for a full refund. I have had no response keeping in mind that I only have 14 days to return the item


I would advise anyone thinking of buying from this company not to do so. THEY ARE A FRAUD .

The clothes look really nice in the pictures but when they arrive, they are cheap and not like the pictures at all. Rags and unwearable.

I will be reporting this business to my credit card company and also to any other agency that deals with incorrect advertising and false advertising.

PLEASE TAKE HEED . Not a legitimate business.

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