Palletfly.com

I hope people realize what a small operation Palletfly is and the effort they put into supporting the disproportionately massive number of people who want their attention. I’ve worked with Palletfly for nearly 3 years now and they have bent over BACKWARDS for me. Five stars. Happy customer.

I had a very disappointing experience working with Pallet Fly. While their website lists thousands of products with large quantities available (often showing 10,000 units in stock), after placing orders I repeatedly received emails several days later stating that the items were actually out of stock.

Another major issue is the delay in communication. It often took several days to receive a response to basic emails, which slowed down the ordering process and caused unnecessary uncertainty. For a business that markets itself to resellers, timely and accurate communication is essential, and unfortunately this was lacking.

I also joined their paid membership program the buyer circle , but after already having multiple issues, I left an honest negative review. I was then contacted by Pallet Fly and told that if I did not delete my review, my membership would be canceled and I would no longer be allowed to order from them. I found this approach unprofessional and concerning, as customers should be able to share honest feedback without fear of retaliation. I then went to downgrade my account because it isn’t of use for me, and they didn’t accept the downgrade request & continued to cha

This is by far the most incompetent and dishonest distributor I’ve ever dealt with in the U.S. I had a bad experience with them last year, but decided to give them another chance — huge mistake. The same nightmare repeated itself.

We spend days placing orders, send the payment, and then — after two days — they reply with a lazy “sorry, out of stock.” This has happened FOUR times. Their website shows “10,000 in stock,” yet nothing is actually available. It’s pure deception.

We’ve lost money, time, and energy dealing with this company. It’s hard not to believe they intentionally hold your funds for weeks and use them elsewhere before issuing a refund.

Avoid PALLETFLY at all costs. They are unreliable, misleading, and completely unprofessional.

(Palletfly couldn't verify me and want me to prove myself. I bought the items on behalf of Caucasian LLC. If possible I can load the invoices and the screenshots of the bank transfer. You are not scammer ok, but not good at that job and not professional. Accept it.)

The delivery was going to be in 6 months so I canceled. They forcefully delivered amd charged me for goods I previously canceled.
They lied on the comments how the cancelation was before delivery, NOT TRUE.
I canceled even before the processing was done. They aren't not honest at all

I had a disappointing experience with Palletfly. I purchased inventory that was never shipped, never opened, and remained with them in original condition. Despite that, they refused to take the product back and offered no refund, credit, or flexibility whatsoever.

Worse, they referred me to two so-called “ungating service providers” to help make their invoices acceptable for Amazon. Both were either completely unresponsive or eventually came back with exorbitant fees—quotes that charged far more than the value of the product itself.

Their post-sale support was non-existent, and the whole process felt like a trap: you’re stuck with unsellable inventory and no help.

If you're a seller expecting transparency, fair business practices, or any kind of customer support, I strongly recommend staying away.

Thank you for your reply, but I feel it’s important to clarify the full picture for the benefit of others.
Yes, I’m aware that you mention on your website that your invoices are not accepted by Amazon—but that’s not the main issue here. The real concern is how rigid and unhelpful your post-sale process has been.
You say in your response that you gave me the option to resell the invent

They ship all expired products. Anyone doing FBA through them have to confirm the expiry date. I have an entire product set sent back by Amazon and the listing was removed.

Don't make order with palletfly. They are misleadig with delivery date. When I recieved the qoute of the order the estimated delivery date was 20 days and after payment done they change in to 120 days. when i started live chat with them they start lie that we mentioned in qoute estimated delivery date 120 days. Please stay away from them.

Awesome customer service. Fast reply And talking nicely, friendly nature

Awesome customer service. Fast reply

Does Amazon accept your invoice? And will you provide all documents if I get ip complain?

Ordering from Palletfly has been a nightmare every step of the way. After finally getting my order confirmed and paid for, it was suddenly updated to "order held." I called the company and was told that they were going to email me about details about the product that weren't the same as when I ordered it. After that phone call, I can't login to my account. Password resets don't work. I'm afraid they ran away with my money and I may need to dispute my transaction with my bank. I plan to report this company to the FTC. Don't do business with them.

Edit: The product arrived yesterday. Things are even worse. Not only did I not receive the exact item I purchased, I received less than half the quantity. I bought 2090 2-packs and received 71 24 count boxes, which is 1,704 single packs.

The item is a different brand, which does matter because FBA sellers get ungated for specific brands and sometimes specific items. The brand I received does not match the invoice I have. I'm going to proceed with a report to the FTC because this company is scamming people.

For Amazon FBA resellers, if you’re looking for a company and supplier to do your wholesale business, this is not the one you should work with. They won’t provide an invoice that will work for the products they’re selling, nor will they give you the necessary documents you might need if Amazon asks for them. This could lead to your account being banned or deactivated.

They’ll advise you to go to a third-party company to purchase an invoice, which can be very expensive. A legitimate supplier should provide you with the proper documents and an invoice that will work with those documents for Amazon.

They are scammers I order from them the “ Bic 830864 BiC Cristal Original 1.0 mm Ball Pen Pack of 10” and I received “ ВіС
Cristal® Xtra Smooth pack of 10” they provide me amazon ASIN BOERDHVSAC that also show same product to show how profit margin even on amazon same product available with no profit margin. They two different things that product picture and explanation is not related to the upc they provide. I didn’t check upc as asin and product details are same and I believe that they provide right information but when I received product it quite different product when I called them they asked me upc and said that it is same product but they clearly mislabeled me to buy the product that cheaper than what pictures they showed and refused to refund. I called the brand and they said that they don’t sell “ Bic 830864 BiC Cristal Original 1.0 mm Bal! Pen Pack of 10” in USA and they are not same products. They answer calls and only email if they want I can provide all emails and order screenshots if they refuse to recognize me .
Product Information
Bic 830864 BiC Cristal Original 1.0 mm Bal! Pen Pack of 10
Product Notes:
Price: $1.65 QTY: 864 Subtotal: 1425.60
© This amount may not b

They do not provide any verification document for the brands they sell. Such as declaration of authenticity as well as any letters from the brands stating they are authorized to sell those brands.

You need to know this in advance as many times Amazon will request authenticity documents, and irrespective of who is asking a supplier MUST be able to provide authenticity documents when you have made a purchase, otherwise where is this inventory coming from?

Just know this before making a purchase, as once the sale is done (after several revisions and the item you actually want being out of stock) they do not count themselves responsible for providing any supporting documentation.

Whats should we do if my product got IP complaint??
Will it be removed by your invoices?

i bought an item from palletfly and reselling on amazon. its doing well and the experience was good. no issues. will be reordering

asalam -o-halikum palletfly your invoice amazon accepted or not

excellent wholesaler

Hello Dear palletfly team
I see your product that was really good and profitable for business but the problem is that everyone complain that palletfly is scam when you buy products after 17 days they sai we don't have this product and another problem is i search on Google maps but i didn't find your palletfly bord on the wherhous so can you share something thanks dear palletfly team

We have been trying to get orders sent since February, Delay after delay.
Will not refund the Money, Even if the Products are not in stock when they said they did have it.
Now Some of the products supposed to be receive 3 months after the fact. But not holding our breath.
This is orders from February.
This is completely unacceptable. At this point We will never order from them again and never send them any money upfront ever.
DO NOT USE THEM! These 5 star reviews are plants at best. Every negative review is correct wish we listened to them it has been a nightmare and massive headache with them from the start. Never again.

This distributor is such a good and product quality is good

good experience.

that is such a nice distributer for
FBA Wholesale

Good site great experience

I want to be absolutely clear about this experience in order to product other sellers. Here's the entire story:

On March 1st, 2023 I sent an order to Palletfly to purchase $1380 worth of goods. I had to go through literally a dozen emails with them to get a shipping quote until finally on March 9th they told me that I had to pay the invoice first and only then could they get me a shipping quote. I sent them $1380 on March 9th as a payment via Zelle, and requested my shipping quote. I then had another correspondence back and forth with them again with literally a dozen emails until finally on March 20th they send me an email that the product was not available. They asked me if I wanted a refund, and I said yes, to which they replied that they were processing the refund. They then replied that since I had paid them via a bank transfer that they need my bank account details in order to refund the money via bank transfer. This was a lie and very suspicious since I had sent them the money via Zelle. I told them to simply send the money back via Zelle. Again, a dozen emails went back and forth and days went by with them sometimes saying they were not able to refund money via Zelle due t

nice product

As a first time buyer the customer service was exceptional I believe her name is Nordia she was very helpful she took the time out to explain everything from getting register and the FBA which was a little difficult for us to understand.

Customer service was Great Nordia She explained the FBA very well and she assist us in navigating the product sheets and ungated process .the process was great and my goods were received.

Not good communication

The best distributors i have worked with. since the last year I have build a positive business due to their positive response🌝

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