Queendancer

I received my order but was not happy with it. The description said lace and I got sequins instead. I dealt with Raven and my experience after was superb. Emails answered promptly and I was offered a partial refund. The customer service with Raven is why I’m rating it 4 stars

1 star — QueenDancer

Returning an unsuitable item has been unnecessarily difficult

Unfortunately, my experience trying to return a dress to QueenDancer has been very disappointing.

The dress didn’t fit, so I contacted the company to arrange a return.

Rather than simply providing the return instructions, I received an email asking me to explain exactly which parts of the dress didn’t fit and suggesting that I find a tailor to alter it.

I was then offered either a £12 coupon or a £7 partial refund towards the cost of having it altered.

I don’t want the dress altered and I don’t want a coupon or a small partial refund. I simply want to return an unsuitable item in accordance with the company’s published returns policy.

Their returns page states that if a customer is unhappy with a purchase and contacts them within the specified period, they will process a return/exchange request and provide the relevant return instructions.

I have therefore asked again for the return to be authorised and for the return address to be provided so that I can send the dress back and receive my refund.

Buying clothes online inevitably means that sometimes an item won’t fit. In my view, arranging a

The customer service team was great and help me out with my query.
Thank you to Marin/ Raven

I had a really great experience with QueenDancer Shop. The service was excellent, and I really appreciated how helpful and supportive they were throughout the whole process.

A special thank you to Raven for all the help and assistance. Raven was incredibly helpful, patient, and friendly, and made everything so much easier. It’s always refreshing to receive such great customer service.
Raven, they are very lucky to have you in the team!

They haven’t been great, ordered an outfit for prom, may have cut it close but was within the 3-8day window which I’d paid for. Upon checking on the 5 th day to follow up, my order still had remained unprocessed, after back and forth, ended up at should they refund me according to policy, figured since I’d spent what I considered a lot for a one off outfit let them continue with the order I’d find something else for it. But the gods weren’t with me, order got lost with Evri and after what weeks, it got delivered, and surprise suprise, I may have been better off ordering from Temu because what I received kind of resembled what I ordered if you squint in dim lighting.

I’m not sure I’d recommend this Company….

I ordered my wedding dress and I paid nearly £20 for delivery as they had an option to pay more for delivery within 3-7 business days!

Three weeks later and my dress arrived, it’s a beautiful fit and holds me in all the right places.

The issue….. the dress is absolutely covered in blue pen marks (looks like a bic), it’s a satin ivory dress and I’m now trying to find someone to help me remove the stains…. With only a few weeks until my wedding, I’m not happy!

I am absolutely appalled by this company. Save your time and money and do not buy from them. They have submitted false evidence to my bank in attempt to avoid honouring return laws.

I ordered a suit for a wedding from here as the pictures on their site and on the reviews looked amazing, however what I received felt more like a cheap costume of a suit. I was disappointed but decided to just return it and buy one elsewhere.

I emailed them the same day I received it with pictures to prove it was in the same condition and asked to initiate return. A week later I had no reply giving any information of a return address so I emailed again asking for an update. A further two weeks passed with no response so I opened a dispute on the charge with my bank to get my money back, as they clearly had no intention of upholding their end of the returns agreement.

Almost a month later, they have responded with fake evidence of an email with return instructions that I never received. I have been able to challenge this further and won the dispute as I was able to justify that their evidence was fake (no time, date or email addresses on their screenshot as well as the subject heading not matching

they didnt even try to send anything. penalized me for allowing THEM time to get their shit together. to the queen dancer team once someone hands you money, they expect a product or service. it's not a favor.

Presents as a uk webpage. Actually China with returns to the US. Massive con and offer you £24 to keep a £95 crap quality item if you wish to return. So basically they scam everyone by taking money for crap goods and refunding you a tiny portion back

Ordered from here because the website looked great and their online reviews looked good, with photos of, what looked like genuine people, wearing the dress.so went ahead and ordered my ‘mother of the bride ( groom’) dress.
I Instantly regretted it after reading the reviews on trust pilot and resigned myself to the fact that I’d just wasted over £100
BUT!!!!!!!!!!!! I received my dress today, took about 8-10 days to come and I’m shocked! The quality is actually great, it has TWO layers of underskirt and then the over skirt making it weighty and gives it a feel of quality.
It has a hidden front. Bra and after close inspection of seams, hem and zip, I can literally find nothing wrong with it at all.
It looks the same as the photo on the website, maybe a little more material on the top part but when put on, looks and feels great.
I’ve given it 4 stars because it’s on the small side. I’d say a full dress size small but having said that, I had read the description on their website and it literally tells you to size up so the other reviews on here saying their dresses are completely the wrong size is due to them not reading the description properly in my opinion. All in all my experie

this company is massive scam dont use them!! i arrived back off holiday and they said i only get 7 days to return the dress even though it took them four weeks to send out. over priced, the quality of the dress is poor NEVER USE THESE MASSIVE SCAMMERS!!!! NOTHING LIKE THE PHOTOS!!!

Garment arrived yesterday, far too small. Emailed them and requested the return address, they have suggested that I get a seamstress to make amends so it fits me! Still waiting for the return address, was not aware that this was a US based company and that I have to pay for the original delivery and the return and also a deduction for the return! Check their return policy before you buy, I won't be using them again.

Really disappointed with my experience.

Nowhere was it made clear that this is a US-based company, which led to unexpected issues with shipping. The refund/returns information is also very unclear, and I would end up having to pay additional costs just to get the item shipped to the US.

I paid £72 for a dress, and after raising these issues with them, the best they could offer was a £25 refund. That doesn’t come close to resolving the situation.

Overall, poor transparency and not a great customer experience. I won’t be buying from them again.

i ordered a mother of the bride dress in my size which is 16 but it arrived in a totally different size it arrived in terrible flimsy packaging i couldnt even fasten the dress! the contact is terrible with the company, asking to send photos, why you want to return, endless emails then i finally got authorised to return the dress! £42!! if i am refused a refund after doing everything they have asked i will be claiming a section 75 from my credit card provider!! avoid this company! shop in the uk!

Avoid like the plague. Terrible returns policy - they don’t tell you that you have to return items to the US. Terrible customer service.

Terrible!

I ordered a UK size 14 2 Piece Light Pink High Neck Pleated Business Suits. from queendancer.co.uk on 27th of February, 2026 for an important event, paying £108.08. The dress arrived late but to my surprise it was not as described and completely the wrong size.

I immediately contacted the seller, sent photos, and explained the issue. Instead of resolving the matter professionally, I was offered three unacceptable options:

I requested for an address to send the package back to them but the address they sent to me to send the package back to was USA not United Kingdom address. I took the package off to post office and the fee to send off the package was way higher than the purchasing price. I wrote to them to tell them about the outcome and they sent this to me: “Furthermore, regarding the refund issue, without receiving the returned package, the maximum refund amount we can apply for is 27 pounds. Please understand this”


This is unreasonable and violates UK consumer law, which states that when a seller sends a faulty or incorrect item, they must cover the cost of return and provide a full refund.

I requested a UK return address to facilitate my refund, but the seller

Ordered a dress for my vacation and I was little worried because their reviews were bad. Today I received the dress and it looked exactly the same as picture and I love mine. It came faster than I thought. (Like a week)

Terrible! I ordered for my wedding, and the top was way too small, as 4 sizes smaller, I could not fasten. Tried to arrange return to a US address (def not UK based as web address would suggest) and even spent £30 postage, only for them to refuse to accept the return (pay $tax), and so the item was returned to me. I paid £200 for an item I can’t use, £30 to return and they are still asking me to return after refusing to accept it in the US. To me this is fraud. Return and refund made impossible. Stay well away!

SCAM!!
If you purchase from this company be prepared to not be refunded if you choose to send it back.
Poorly made clothing at ridiculous high end prices.

I want to say a MIGHTY THANKS to you all reviewers I was just about to order from this trader but your reviews Stopped me. Thank you, thank you TRUST PILOT 🙏🙏🙏
Keep it up.

If it were possible I would not give a one star rating. I received a dress that was not fit for purpose. One of the seams was partially sewn right side facing which suggests it had to be mended. Moreover the company knowingly sent out a dress that was of a poor mercantile standard.

The company declined liability consequently, I was liable for postage totalling over £90.00, including initial postal fee out to me.

Absolutely avoid!!! I returned the cheap tacky dress I ordered via the returns label on the packaging and now they say that’s not the address to return an item. What a joke !!! Apparently you have to get this authorised and they tell you where to return the shoddy items. However you have 7 days in order to do so. An absolute farce and will likely lose my money. Do not waste your hard earned cash

Ordered a dress in my normal size - took weeks to arrive because even though it says .co.uk they clearly ship everything from a factory in China so shipping was expensive. Was challenging to get a shipping update for the 4+ weeks. The dress finally arrived and was way too small. Contacted them to arrange a return - they only offer you three options, keep the dress for £8 credit / arrange a return at your own shipping expense for a refund (would be £20+ spent on shipping at that point) / exchange the dress but again spend nearly the same amount as the dress on shipping.
In the end I did not bother but won’t order from them ever again.

Item never arrived. Scam

Had an awful experience a few months back trying to return items bevause they arrived later than stated, even though the customer servcie team gried to argue this, but luckily I could prove they were wrong. The items also had that horrible fishy odour, when something been vacuum packed for a long time. As the items were expensive, I didn't feel I got my monies worth.

I had to put up a fight to get only some of my money back, but I never got the full amount. As with others, I had to oay retun fees st my own expense to a chinese address. The item never made it's way back and depsite proof of return, again I didn't get much money back. I ended up going through royal mail to recover some of the money.

I wrote a few bad reviews and also received threatening emails, trying to blackmail me to remove the bad reviews I've left previously, unfortunately for them I refused and reported them to trading standards at the time

This is a warning to boycott this company, unless you want to be robbed of your money. Terrible customer service, terrible company. Shouldn't be allowed to keep trading!

I ordered a UK size 12 dress from queendancer.co.uk on 18 October 2025 for an important event, paying £104.38. The dress arrived on 5 November 2025, but to my shock, it was not as described and completely the wrong size.
I immediately contacted the seller, sent photos, and explained the issue. Instead of resolving the matter professionally, I was offered three unacceptable options:
1. Keep the wrong dress and get only £9 back,
2. Receive a £65 coupon to reorder, or
3. Return the item to the United States at my own expense for “inspection.”
This is unreasonable and violates UK consumer law, which states that when a seller sends a faulty or incorrect item, they must cover the cost of return and provide a full refund.
I requested a UK return address to facilitate my refund, but the seller refused and continues to insist I pay international postage for their mistake. The lack of accountability, empathy, and professionalism has been shocking.
I would strongly caution anyone considering buying from this site. My experience has been stressful, disappointing, and expensive. The product was not as described, and the customer service was dismissive and unhelpful.
I am now pursuing a refund t

Can’t leave less than 1 star. Absolutely ridiculous company to deal with. Whatever you’re ordering, make sure you leave two months before it’s actually needed. Ignore shipping times, they give a completely false sense of anything. It’s their ‘small print’ order processing time that takes the proverbial. 7-12 WORKING days. So like, add 2 and a half weeks for them to process your order, despite taking your money at original point of ordering. Then they’ll eventually ship out the order, which again is WORKING days so yet another 2 and a half weeks.
The dress I ordered was literally ordered 6 weeks in advance of the event and turned up 1 working day after the event it was ordered for. It sat in Belgium for 5 days, sitting around with no tracking updates. Item was shipped in a pathetic poly bag which arrived in rough shape. Overall, terrible attitude on their customer service, dreadful terms and conditions and they will not start a return process without protestation. Avoid AVOID AVOID!!!

Dress was not the color advertised and did not fit. I was told by Emily, their correspondent to take the dress in more natural lighting, and it looks better when worn. I can't wear it if it doesn't fit, and it is stark white not ivory!

Avoid Avoid Avoid.........complete scam........as per other reviews here, wish I had read before ordering ....shows as UK based but it's not.....sizing not as shown on site and you are NOT getting a refund for your poor quality goods.......get the word out........DO NOT USE THIS SCAM SITE

Customers are often only motivated to take the time to write 1 star reviews because they want to warn other customers which is what I'm here to do.

Consistent with many of the other customers, I highly recommend not purchasing from this company for two main reasons: their returns policy is 100% not honoured (you will not get your money back and you'll waste a ton of time and money trying), and their customer service is appalling. Here's what's happened to me...

I purchased a dress that took longer than their quoted delivery time to arrive. Eventually it did arrive but there was no longer enough time for me to get alterations so I requested to return it as i wouldn't be able to use it for my wedding. I made this request within their short 7 work day return period. The returns policy is well written to meet UK law but not honoured. Despite meeting all of their eligibility criteria, after multiple emails back and forth they offered me either a £8 credit and to keep the dress (dress cost me £95 so this was laughable), or to get a credit which I did not want given how much I didn't trust the company or products. I pushed for a full refund which they eventually agreed and said I needed

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