Unique Vintage

Out of 2 orders I received none. First order was cancelled as their inventory wasn't up to date. 2nd order not received as their shipping partner 17track didn't even attempt to deliver to my shop which is open 6 days a week. Now i have to wait weeks for my refund. 😡

I ordered a beautiful purple confetti dress from the website as soon as they posted it. I had been following them for quite some time before I saw something I actually wanted and couldn't live without. I paid $115. And some change with protected shipping included. I was so excited I commented on there Facebook expressing my happiness. The dress was up a week after I ordered the dress then disappeared without a trace from the website. I started to get nervous and decided to do some research on the company and found nothing but bad reviews about the company and the shipping time and the customer service. I waited another week before I emailed them inquiring about the dress arrival time as I ordered this dress in early January for Valentine's Day in February. I did not want a refund I would have waited till after Valentine's Day just wanted to know if I should get a dress from somewhere with better shipping for the actual day. I was met with an email stating they refunded my money due to the dress not being available. Are you kidding me! I ordered the dress and it was up for a week after I ordered it so which is it? Did you just not ship the dress in order of people who ordered it? I'

I found this website via Nordstrom. Nordstrom had one or two of their dresses for sale on their website. I figured if Nordstrom was willing to do business with them, then they’re legit. I ordered a kaftan for a Christmas party in December. I’m pregnant so finding cocktail or more formal wear can be a challenge. I placed the order on October 5, 2025. I think I received it three days later. Great. Tried it on and it wasn’t a good look for me. No big deal, I requested a refund. They sent me the shipping label on 10/10/25. I took it to UPS the same day. They received the return on 10/16/2025 according to UPS records. No communication was sent by Unique Vintage. I emailed them today, 10/31/2025 and finally got a refund confirmation. I’m not docking stars for the product but instead for the lack of service and communication on the return side. I shouldn’t have to email a business requesting my money back when their policy states they’ll issue the refund within 5-7 business days of receiving the return.

I used to like Unique Vintage for their unique styles, but this last experience really changed my view. I placed an order July 1 and didn't hear anything until over three weeks later when they told me the items were sold out and wouldn't be restocked. Why even list items for sale if you don't actually have them in stock? Any well-run business keeps proper inventory and doesn't hold customers' money for weeks only to cancel orders. Unique Vintage's business practices are unacceptable and unprofessional.

WARNING! Terrible customer service, sent me shoes that don't fit and refuse to provide a refund or credit so I can return these $100 boots that I can't even wear even after acting like they would let me send back. They are a trash company who clearly doesn't care about their customer, do not shop here!

My daughter's dress was made to her exact measurements and is amazing looking. The great communication with Stacees during the process was so comforting that we were going to receive exactly what we wanted. The dress arrived before expected, it fits perfect, and looks amazing on our daughter. We've been recommending Stacees to our friends and family. We will be repeat customers.

We ordered a homecoming dress from this company and it was absolutely beautiful! From the moment the order was placed to the moment it arrived, their customer service team kept me updated on the progress of the order. Great quality and was very pleased!

I have been shopping at Unique Vintage since 2016, as my style evolved, their silhouettes (although very niche) have evolved with me too. They leaned into the Western and 70's trends which was a game changer for me! Since they are a slow fashion brand, I know I can rely on the thought and heart they put into their styles. My sister who wears a 4X in UV, has their Delores dress in like 4 colors/prints and every time she wears it, she feels so confident, and I take it that this is the feeling they want to share with their customers. I have never had any issues with customer service, to be quite honest, so I cannot comment! My advice would be to order a size down if there is stretch because the stretch is stretching!

I ordered a dress. It was cheaply made very thin material. Could see underwear through. The quality reminds me of a Halloween costume, I will never wear this. Would not let me return. Was a waste of $. They took my review off their website or didn't even allow it on. Don't trust their reviews on their website! It's only the reviews they approve of. I Will never shop from them again.

I've made multiple purchases from UV over the years and, honestly, they are extremely hit or miss. Most items that are their own brand are made of very thin, cheap fabric. Their return policy is awful. You've gotta get your return in FAST, as they only give you 30 days, even around the holidays. I'm probably going to pull back from shopping with them. Very expensive for not always good payoff.

I returned a package on September 18,2023. I contacted Unique Vintage 2X as one of the returned dresses was to be replaced for an event on September 30th. Not once did I hear back from them. I sent a chat (which said they would contact me back in 24 hours) and did not hear back from them. Today is Oct 13,2023, today I received an email saying they just received my return (25 days after the confirmed shipping date). Also, will it take to get my refund?
"We'll refund you immediately after we process your return. It takes up to 10 business days for your financial institution to post it to your account."
Wow- it will be over a month when I finally receive my replacement dress and the refund. Figure it out Unique Vintage, your dresses may be vintage, but your service and AI should be competent to 2023 standards.
I love your clothes but there are other companies that make great clothes and have good service.
Good Bye,
JT Klaus

There's a high chance you will not get your item- their fulfillment is atrocious. If you do get your item- I would give an overall 4 out of 5 for the quality- but there is a 30% chance you will actually get your item and/or complete order (especially if it's an item on sale). I wouldn't bother if it's an item you're really counting on to arrive for an event, etc.

They don't seem too bothered if a customer is unhappy or not.

I emailed the company about the dress that I had ordered and paid for overnight shipping for. It had been a week and had failed to receive a shipping number. When I emailed them asking about it I got no response for days and instead was in email saying that my order was canceled and a refund would be given back to my account. It was very disheartening because I had heard good reviews and I found a really pretty dress for homecoming, but if I tried ordering again, then it would not have come in time

I ordered a purse from unique vintage, it was a final sale item, which was reduced. They contacted me 5 days later saying they were out of stock of the item I purchased and they would have to give me a refund. I looked online and the purse is still on there and it even says "In stock". I don't plan on buying anything off of this site anyhow since the prices are extremely high…

I cannot believe I hadn't discovered this place until now. Read through tons of reviews on different websites- seemed like 50/50 good to horrible experiences. I decided to go ahead and order a swimsuit to start. It was a final sale item, so I knew I couldn't return it, but I'd only be out $20 if I didn't like it. I love it! Fabric is soft and comfortable. I placed my order and received constant updates on the status and then received the product exactly 7 days later. I've placed another order and plan to continue to shop here. Love it!

Unique vintage used to be one of my favorite clothing companies to shop with. It's rare to find a company that has this specific type of style available and SO many options. Unfortunate their prices just keep going up while their quality continues to go down. It's clearly fast fashion at boutique prices. Every single thing I've ordered recently has been absolute garbage. A pair of shoes that were 85$ with the hot glue pieces still hanging off and a size too small (despite the tag clearly stating the proper size) a pair of pants that were 60$ made from fabric so cheap and thin - I can't even wear them. I can't believe they're still functioning as a company. It's insulting to market and sell this garbage to hardworking customers.

I paid to have my order shipped, instead of using USPS, UPS or Fed-Ex, they used ONTRAC. This carrier has the WORST Reputation regarding lost/stolen/damaged deliveries. Do not order if ever want to get your order. As the picture clear shows" Dont Leave Package Unattended"
Pretty Clothes, horrible delivery and they have no intention to change, and even paying for delivery doesnt help to secure you get your package.

I ordered a plaid coat that arrived with buttons having fallen off and poor stitching. Both items were made in China.
The material itself is low quality and will not last the winter. Looking at other reviews it appears it is hard to return items. Lesson learned--if I want vintage I will make it myself.

This store has cute attire, but online buyers be warned- they force you to respend your money instantly for returns at their store. If you don't and ask for your money back, you'll never see it. I'm a month in on waiting and all I keep getting told is "sorry, it's processing". Horrible customer service. You've been warned.

Waiting on hold x2 for over an hour, 2 email to their customer service with no reply weeks later. Zero customer service. Won't order from this company ever again!

They still haven't shipped my order and it's been almost 2 weeks since I ordered. Order *******. I contacted customer service three times to see when my order will be shipped as I needed a dress for a wedding in a week. I thought for sure 2-3 weeks would be enough time since their standard shipped says it will be delivered in 7-14 business days. 14 business days is almost 3 weeks! We're almost at that point and still nothing has shipped! I kept getting a cookie cutter response that a separate email will be sent when my order has shipped. Asked if I could upgrade to faster shipping, pay the difference and have them pick my order asap, still a cookie cutter response that nothing can be changed or modified once an order is placed. Either they have draconian policies or a really crappy order processing system. I'll definitely think twice before ordering from them again.

I ordered Unique Vintage Plus Size Emerald
Velvet Nicola Swing Dress. And was having some issues with FedEx. And Gabrielle went above and beyond to get things on track for me. I contacted her on more then one occasion. And she got the answers for me and got back to me right away. And on a side note the dress was absolutely beautiful and amazing. I would definitely recommend these people.

Although I've read negative reviews about their customer service I've never had to deal with them. I would recommend ordering one size up since their clothes seem to be slim cut. However, that being said, I have loved everything I've ordered from them! Definitely take advantage of their payment plans too.

I have always been a big fan of Unique Vintage products. The style options, especially for plus sized individuals, are amazing! I recently placed a purchase online for a dress to wear at an upcoming event in a few weeks. I had selected an expedited shipping option for 4-6 business days, but quickly realized after my purchase that there would be processing time for my order, among other potential pandemic-related mailing issues that could cause some conflicts for me. I reached out to staff at Unique Vintage via email and asked if there was any way to upgrade and pay for quicker shipping to ensure the timely arrival of my dress. While their FAQ says that changes to the order cannot be made after payment processing and shipping, I received a quick response and was able to pay for quicker shipping while my order is still being processed! Many other sites would not have been so considerate, so I am very grateful. I really admire the quality of the articles that Unique Vintage offers and I cannot wait to receive my dress. I would recommend this business to anyone!

I was nervous to make an order at unique vintage after reading on line reviews. But I am so happy with my purchases! The quality is really good for the price, the sizing is fairly true. I did have some exchanges I wanted to make and their customer service was friendly and fast. I will definitely buy more from this site!
I read a lot of negative reviews mentioning the time it takes to receive merch and/or returns. All those people need to calm down and have some patience and gratitude towards everyone who has been working hard since the pandemic began. Everything is hard to get now, if you can get it at all. I didn't think the time it took was exceptionally long considering the times we're living in.

I love shopping at Unique Vintage. The clothes are not crap, they are really nice. Their return policy is generous, easy and quick. I had some issues getting into my account and a customer service rep helped me really quickly to get back in. Great clothes, great service.

Had some issues with shipping (a 2-day shipped item was lost by FedEx). Lexi B. Helped me tremendously! She squared away everything in a timely manner. Thank you so much!

Customer service has been EXCELLENT! Sylvie not only responded immediately to an email my daughter sent with a question she had, but she also handled a problem that was completely my fault - after hours, and within minutes of me sending the email - when she really didn't have to. It's rare to see such great service - super friendly, too. This was our first time ordering from this company, and we're international customers - but it won't be our last!

I've ordered a few things from Unique Vintage and every time I'm always pleased with it! Their clothes are really cute and great quality. Recently I had a little hiccup with the shipping and info and the customer service went above and beyond to help me! If you're on the fence about anything they have - just buy it! You'll be so happy.

I had an issue where my package was reported as delivered, however I had never actually received it. Even though it had been quite some time since it had been delivered, they were very kind and immediately assisted me with dispatching a new order. This great customer service is why I will continue to shop through Unique Vintage!
Definitely recommend!

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