I will never forget the panic I felt in the fall of 2021. I had just sold a rare, vintage 1990s North Face puffer jacket for $250. It was my biggest sale of the month. I packed it perfectly, shipped it out, and two days later, the buyer messaged me: "My account was hacked. I didn't buy this. Refund me."
My stomach dropped. I had already shipped the item. The money was pending in my account. I frantically clicked around the app looking for a "Panic Button" or a direct line to a human. I found... articles. Endless articles.
If you are currently in a similar situation—staring at a dispute screen or wondering why your account has been suddenly suspended—you know that finding actual Depop help can feel like screaming into a void. Depop is a fantastic marketplace for style, but its support infrastructure often leaves sellers feeling isolated.
Here’s where it gets interesting: The help exists, but you have to know exactly which door to knock on. After years of selling and dealing with lost packages, difficult buyers, and glitchy payouts, I have mapped out the labyrinth of their customer service.
The Reality of Depop Customer Service (and the Missing Phone)
Let’s address the elephant in the room. If you are frantically Googling for a depop help number or depop help phone number, stop.
It does not exist.
I cannot stress this enough. There is no call center in London or New York waiting to take your call. I learned this the hard way during that North Face jacket incident. I found a number on a shady forum that claimed to be depop customer service. I called it, and a person answered asking for my credit card number to "verify my identity." I hung up immediately. That was a scammer preying on desperate sellers.
Depop customer service is entirely digital and asynchronous. This is frustrating when you have a live crisis, but knowing this prevents you from wasting time or getting scammed.
The "Twitter" Trick
Since there is no depop customer service number, my second favorite method for getting attention is public shaming—politely. If the depop help email team is ghosting you (which happens), I take to Twitter (now X). I tweet at @askdepop."Hey, ticket #12345 has been open for 4 days regarding a $200 scam. Please help." Usually, they reply within hours asking you to DM them. It speeds up the process significantly because they don't want negative PR visible to the public.
Navigating the Depop Help Center
The Depop Help Center (accessible via the app profile settings > Need Help?) is your first line of defense. Technically,Depop wants you to solve your own problem using their articles. They have written extensive guides on "Item not received" or "My item is not as described."
However, if you need a human, you have to dig. You usually have to click through 3-4 layers of articles. For example:
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Click "Selling"
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Click "Shipping"
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Click "My item is lost"
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Scroll to the bottom to find the tiny link: "Still need help? Contact us."
This form is the golden ticket. It opens a "Zendesk" ticket. When you fill this out, be clinical. Do not write a novel about your feelings.Bad: "I'm so stressed, this buyer is being mean and I don't know what to do!" Good: "Order #12345.Tracking #XYZ shows delivered. Buyer claims non-receipt. Proof of postage attached. Please close dispute."
The support agents are likely overworked and skimming tickets. Clear facts get faster resolutions.
Mastering the Depop Help Email
If the app is glitching, or you are locked out of your account, you can't access the in-app form. This is where the direct depop email comes in.
The primary address is support@depop.com. There are others floating around like fix@depop.com (mostly for technical bugs),but Support is the main vein.
My Honest Failure: I once sent five emails in two hours regarding a payout that was stuck. I thought if I spammed them,they would answer faster. The opposite happened. Their system merged all my emails into one giant, messy ticket and pushed it to the back of the queue because the timestamp updated to the newest email.Lesson: Send one clear email. Wait 48 hours. If no reply, follow up on the same thread. Do not start a new one.
Depop Shipping Prices: To Ship or Not to Ship (With Depop)
One of the most common reasons people seek Depop help is confusion over shipping. "Why did Depop charge me $12 for shipping on a t-shirt?"
Understanding depop shipping prices is crucial to your profit margin. Depop offers "Ship with Depop" (using USPS in the US) or "Ship on your own."
Ship with Depop Tiers (Approximate, as they change annually):
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Extra Small (under 4oz): ~$4.50 (Jewelry, stickers)
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Small (under 8oz): ~$5.50 (T-shirts, light tops)
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Medium (under 1lb): ~$7.50 (Jeans, light sweaters)
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Large (under 2lb): ~$12.00 (Hoodies, shoes)
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Extra Large (under 10lb): ~$16.00 (Coats, bundles)
I use "Ship with Depop" for anything under 1lb. It is convenient. The label generates automatically, and the tracking updates in the app. If the package gets lost, Depop's seller protection usually covers you because they provided the label.
The "Own Shipping" Alternative For heavy items (boots, leather jackets), depop shipping prices are too high. I use a third-party service like Pirate Ship. I can usually ship a pair of boots for $9 via UPS Ground Saver, whereas Depop would charge me or the buyer $16. However, if you ship on your own, you must manually enter the tracking number into the app immediately. If you forget, and the buyer claims they didn't get it, you lose.
International Shipping Depop: High Risk, High Reward
I get asked constantly: "Should I turn on international shipping depop?"
My answer is: Only if you are experienced.
Here is where it gets interesting... I once sold a vintage band tee to a buyer in Germany. I went to the post office, filled out the customs form, and paid $18 for "First Class International" shipping. Three weeks later, the buyer messaged:"Where is it?" The tracking had stopped updating once it left Chicago. Because I chose the cheapest shipping option, it didn't have door-to-door tracking in Germany. The buyer opened a dispute. I couldn't prove delivery. Depop forced a refund. I lost the shirt ($40), the shipping cost ($18), and the fee.
If you do international shipping depop, you must:
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Charge enough to cover fully tracked shipping (usually $25-$40).
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Understand that returns are a nightmare. You aren't getting that item back cheaply if it doesn't fit.
Now, I only ship internationally if the buyer messages me first and agrees to pay for UPS or FedEx tracking, which is expensive but reliable.
Do Hashtags Help on Depop? (The Visibility Game)
Changing gears from support to sales strategy—a common question in help forums is, "Do hashtags help on depop?"
Yes, but not the way they do on Instagram. On Instagram, you can hide 30 hashtags in the comments. On Depop, the description is the search engine.
Do hashtags help on depop if you spam them? No. In fact, Depop has cracked down on "irrelevant tagging." If you are selling a Nike shirt and you tag it #Adidas #Puma #Vintage #Y2K #Gucci, you risk getting your item removed or your account shadowbanned.
The Right Way to Use Tags: Use 3-5 hyper-relevant tags.
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Instead of just
#shirt, use#gorpcore #utility #hiking #earthtones. -
Focus on "aesthetics" and "cores." Depop is driven by trends.
I use Closo to help me research which tags are trending. I use Closo to identify trending keywords in my niche—saves me about 3 hours weekly of guessing what buyers are searching for.
Tech Stack: Tools That Save My Sanity
When you are fighting with Depop help, you realize you need to rely on yourself more. Over the years, I built a stack of tools to manage the chaos.
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Closo: As mentioned, for cross-listing and automation. It ensures that if my Depop account gets temporarily suspended (which happens to people for silly reasons), my inventory is safe on Poshmark and eBay.
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Pirate Ship: For buying labels when depop shipping prices are too high.
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Google Lens: For identifying items so I don't misdescribe them (which leads to returns).
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Canva: For creating "Shop Policies" images.
Disputes and Returns: The "Not as Described" Nightmare
The most stressful part of selling is the "PayPal Dispute" or "Depop Payments Dispute."
Depop has transitioned almost entirely to Depop Payments, which means they handle the disputes internally (mostly). If a buyer opens a case claiming "Item Not As Described," Depop help will ask you for evidence.
My Protocol for Winning Disputes:
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The "Pre-Ship" Video: I take a 10-second video of expensive items while I am packing them, showing the condition and the shipping label.
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Measurements: I include photos of the measuring tape on the garment in the listing.
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Flaw Photos: If there is a stain, I circle it in the photo.
(Parenthetical aside: I once had a buyer claim a dress had a hole in it. I responded to the dispute with a screenshot of my original listing where I had written "Small hole near hem, see photo 4." The dispute was closed in my favor in 10 minutes.Detailed descriptions are your legal defense.)
Why Was My Account Suspended?
This is the nuclear scenario. You open the app and see "Account Suspended." Usually, it is a bot flagging you for:
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Selling counterfeit items (even if they are real, if the AI thinks they look fake).
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"Off-app transactions." If you message a buyer "Message me on IG" or "PayPal me directly," you will be banned.Depop protects its fees aggressively.
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Harassment.
If this happens, email support@depop.com immediately. Subject: "Account Suspension Appeal - [Your Username]" Be polite.Ask for specifics. "I believe this was an error. I have read the Terms of Service and believe I am compliant. Please review." Humans usually review suspensions, and if it was a bot error, they will reinstate you.
Common Questions I See
Common question I see... How do I contact Depop if I was scammed?
If you bought an item and the seller ghosted you, you have protection. If you paid via Depop Payments, go to your "Purchases," click the item, and select "I haven't received my item." You must wait 5-7 days after the sale to escalate this.If you paid via PayPal (older listings), you have to open the dispute on PayPal's website, not Depop's app.
People always ask me... Why is Depop support so slow?
Depop grew faster than their support team. They have millions of users and a relatively small staff. They rely heavily on AI and automated responses to filter out easy questions. This is why getting a real person takes 48 hours. It is not personal; it is volume.
Common question I see... Can I call the Depop help number for urgent issues?
No. I cannot repeat this enough. Any number you find online is likely a scam. Stick to the email support@depop.com or the in-app chat. Do not give your password or banking info to anyone over the phone claiming to be Depop.
Conclusion
Dealing with Depop help requires patience, documentation, and a bit of strategy. The platform is amazing for reaching a specific, fashion-forward audience, but the safety net is thin. You have to be your own advocate.
My honest assessment is that you should treat Depop like a storefront where you are the manager, the security guard, and the janitor. Don't rely on their support to save you from a bad transaction. Prevent the bad transaction by vetting buyers (check their reviews), using tracked shipping every single time, and describing items with painful accuracy.
If you are just starting and feeling overwhelmed by the lack of support, don't give up. The sales are worth the hassle. Just keep your receipts—literally and figuratively.
If you want to professionalize your operation so you rely less on support and more on solid systems, check out the Closo Seller Hub.
For a breakdown of the costs involved so you don't get surprised by fees, read Depop Fees 2025.
And if you are tired of putting all your eggs in one basket, look into Best Cross Listing Software 2025 to spread your inventory to Poshmark and eBay, where support might be a little easier to access.
