I still remember the first time my heart dropped into my stomach over a Depop sale. It was late 2019, and I had just sold a vintage North Face puffer for a decent profit. I dropped it off at the post office, grabbed my receipt, and went about my day. Three days later, the buyer messaged me: "Hey, where is this?" I checked the tracking. It hadn't updated. It was just...gone.
Panic set in. I wasn't a power seller yet; I was just someone trying to clear out their closet. I scrambled to find a phone number, a chat bubble, anything to get a human on the line. I learned the hard way that finding immediate help on these platforms isn't always straightforward.
That experience taught me that preparation and knowing exactly which levers to pull are more valuable than panic. While the platform has evolved since then, the anxiety of a transaction gone wrong hasn't changed.
The Myth of the Depop Support Phone Number 24 7
Let’s rip the band-aid off immediately because this is the rabbit hole most people fall down first. You are likely searching for a depop support phone number 24 7 or a standard depop customer service number to call and yell at someone about a frozen PayPal payment.
Here is the hard truth: It does not exist.
I know, it is incredibly frustration when you have money in limbo. There are various numbers floating around Reddit threads and sketchy directories that claim to be the depop support number, but most of these are either dead lines,corporate office receptionists who cannot help with user accounts, or worse, scams.
I actually tried calling a "support number" I found on a forum back in 2021 when a buyer claimed a pair of Doc Martens I sent arrived empty (they didn't). The number just led to a generic voicemail that was full.
Depop operates as a digital-first company. They structure their depop customer service entirely through text-based channels: in-app reports, email, and social media. Accepting this limitation is the first step to actually getting your problem solved. If you see a number advertised as a "24/7 hotline," do not give them your account details.
How Do I Contact Depop Support? The Real Channels
So, if you can't call them, how do i contact depop support effectively? You have a few legitimate options, and knowing which one to use depends on the urgency of your issue.
The In-App Help Centre (The Standard Route)
This is where Depop wants you to go. Inside the app, you navigate to your profile, tap the settings gear, and find "Need Help?"
It acts as a triage system. For standard issues—like a buyer asking "where is my item" or a seller needing to refund a purchase—the automated flow works fine. However, if your issue is nuanced, the pre-written articles are maddening. You eventually want to reach the "Submit a Request" form.
The Direct Depop Email
If the app is glitching or you can't log in, you need the depop support email.
The primary address is support@depop.com.
I have also used help@depop.com in the past, but support@ seems to be the primary ticket generator. When you email them, do not just say "Help me." You need to structure it like a legal argument.
Here is where it gets interesting. I once sent two emails about the same issue (a suspended account due to a misunderstanding about stock photos).
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Email 1: "Why is my account banned? I didn't do anything."
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Email 2: Included my username, the specific item ID, screenshots of the listing, and a polite explanation of the error.
Email 1 got a generic bot response. Email 2 got a human reply within 6 hours. The quality of the depop help you receive is directly correlated to the quality of information you provide upfront.
Social Media: The Public Square
If email fails, go to Twitter (now X). Their handle is @askdepop. This is often faster because it is public. Companies hate looking bad in public.
I usually send a DM first. If I don't hear back in 24 hours, I post a polite public tweet saying, "Hey @askdepop, ticket #12345 has gone unanswered for 48 hours, can you assist?" This almost always bumps me to the front of the queue.
How Long Does It Take for Depop Support to Reply?
This is the variable that drives sellers crazy. You are wondering, how long does it take for depop support to reply in 2024?
The official line is usually "within 24 hours." My personal statistics tell a different story.
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Average Response Time: 28 hours.
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Fastest Response: 4 hours (on a Tuesday morning).
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Slowest Response: 6 days (during the Christmas/New Year rush).
It also depends on the complexity of the issue. A simple password reset or email change request is fast. A dispute involving counterfeit accusations or chargebacks takes much longer because a human has to review evidence.
I remember waiting three days for a response regarding a "item not described" claim. The buyer said the sweater was grey; it was clearly blue. The anxiety of having the funds held for 72 hours was brutal. (I know, it sounds dramatic, but when you rely on that cash flow for rent, 72 hours feels like a month).
Navigating the Depop Email System
Since the depop email is your primary lifeline, you need to master it. It isn't just about sending a message; it's about avoiding the "back-and-forth" loop.
Support agents are likely measured on how many tickets they close. If they have to ask you for your username, that's one interaction. If they have to ask for the transaction ID, that's another. You want to give them everything in the first shot so the only option they have is to solve the problem.
My "One-Shot" Email Template:
Subject: URGENT: Issue with Transaction [ID Number] - Seller [Your Username]
Hi Depop Customer Support,
I am writing regarding a sale made on [Date].
My Username: @[Username] Buyer Username: @[Buyername] Transaction ID: [Number]
The Issue: The buyer claims the item wasn't received, but tracking shows delivered.
Evidence Attached:
Screenshot of the USPS delivery confirmation.
Screenshot of my conversation with the buyer.
Photo of the package with the label before I shipped it.
Please release the funds as I have fulfilled my seller duties.
Best, [Your Name]
Using a template like this has cut my resolution time in half. It forces the agent to look at the facts immediately.
Common Reasons to Contact Depop Customer Service
Why do we put ourselves through this? Usually, it’s one of three things: shipping, disputes, or technical glitches.
The "Item Not Arrived" Dispute
This is the most common reason to seek depop help. If you shipped with Depop (using their label), the protection is pretty strong. If you did your own shipping (arranging your own labels via Pirate Ship or generic post), you bear more burden of proof.
I learned this the hard way with a pair of vintage Levi’s. I wrote the address by hand (mistake number one) and lost the receipt (mistake number two). When the buyer said it never came, I had zero leg to stand on. Depop refunded them from my account. Now, I never ship without a digital trail.
Technical Glitches and "Something Went Wrong"
Sometimes the app just breaks. You try to upload a listing, and it spins forever. Or you try to withdraw your balance, and it fails.
In these cases, how to contact depop support is less about persuasion and more about bug reporting. Take screenshots.Tell them your device model and app version.
I use Closo to cross-list my inventory to other platforms, which actually saves me about 3 hours weekly on manual data entry, but it also serves as a backup. If Depop is glitching out and I can't upload, I can at least keep my business moving on Poshmark or Mercari via Closo while I wait for Depop to fix their bugs. It’s a safety net I didn't realize I needed until the great Depop outage of 2022.
Account Suspensions
This is the scariest one. You wake up, open the app, and see "Account Closed." Usually, this is a bot flagging you for "transactions outside the app" (even if you were just messaging about sizing).
If this happens, do not panic and create a new account. That is "ban evasion" and will get you banned for life. You must appeal via email. Be polite. Admit fault if you messed up, or explain the context clearly if it was an error.
Handling Disputes: When You Need Depop Help the Most
Disputes are where the rubber meets the road. If a buyer opens a case against you, your interaction with depop customer service changes. You aren't asking for help; you are defending your money.
PayPal vs. Depop Payments
Depop has moved heavily toward Depop Payments (powered by Stripe), but legitimate legacy PayPal transactions still exist or drag on.
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Depop Payments: You deal directly with Depop support. They decide the outcome.
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PayPal: You deal with PayPal’s resolution center. Depop support actually can't do much here. They will just tell you to check PayPal.
I prefer Depop Payments disputes because they understand the nuance of vintage clothing better than PayPal does. PayPal might see "used shirt" and side with a buyer complaining about a loose thread. Depop support generally understands that "vintage" implies some wear, provided you disclosed it.
How Long Does Depop Take to Ship? (The Buyer's Confusion)
I see this keyword popped into search engines constantly: how long does depop take to ship. This causes so much friction between buyers and support.
Here is the thing: Depop doesn't ship anything. I ship the item. You ship the item.
However, Depop does have a rule: Sellers have 7 days to ship. If a seller hasn't shipped in 7 days, the buyer is automatically entitled to a refund if they contact support.
As a seller, this is your deadline. I once got lazy and shipped on day 8. The buyer had already complained to depop support, and they refunded the buyer and the buyer got to keep my item because it was already in the mail. I lost the item and the money.
So, the answer is: Sellers have 7 days. If you are a buyer and it’s day 8, email support immediately. If you are a seller,never let it go past day 5 without communicating.
Integrating Tools to Avoid Support Tickets
Honestly, the best interaction with support is the one you never have to have. A lot of support tickets come from user error—listing the wrong size, forgetting to update tracking, or double-selling an item on two platforms.
This is where automation saves your life. I mentioned earlier how I use Closo to handle cross-listing. One of the hidden benefits of using a tool like Closo is inventory management. When I sell something on Poshmark, I can quickly delist it from Depop. This prevents the nightmare scenario: someone buying a shirt on Depop that I sold yesterday on eBay.
That specific scenario—the "double sell"—is the fastest way to get your account flagged by depop customer service as unreliable. Avoiding that conversation entirely is worth the effort.
People Always Ask Me...
How do I contact Depop support if I was banned?
If you can't log in to the app, the in-app chat is useless. You must use the email support@depop.com. Be aware that they might ask for ID verification to prove you are the account owner. I had a friend go through this; she had to send a photo of her driver's license to get her account reinstated after a hack attempt. It took about 4 days.
Is there a Depop customer service number for fraud?
No, even for fraud. If you see unauthorized charges, you are better off contacting your bank or credit card company first to freeze the card. Then, contact Depop. Banks move faster than Depop's email queue.
Comparative Look: Depop Support vs. Others
I've sold on Poshmark, eBay, Mercari, and Vinted. It helps to know where Depop stands in the ecosystem.
Depop is squarely in the middle. They aren't as unreachable as Mercari can feel, but they lack the infrastructure of eBay.
Dealing with "Ghost" Support
Sometimes, you will send an email and get... nothing. No auto-reply. No ticket number.
This happened to me last summer. I sent a request about a shipping label glitch. Two days passed. Nothing.
Here is the trick: Check your spam folder. Depop's support emails often get flagged as promotional junk by Gmail because they come from a high-volume domain.
If it’s not in spam, send a follow-up email on the same chain. Do not start a new email. Replying to your own sent email keeps the thread together and sometimes triggers the "ticket update" notification on their end.
The Future of Depop Support
Depop has been integrating more AI into their triage process. You’ll notice that when you search for depop help articles now, the suggestions are much smarter than they were three years ago.
While this means fewer humans reading your initial ticket, it also usually means faster resolution for simple things. If you just need a refund on a fee that was calculated wrong, the system can often spot that and auto-approve it.
But for the weird, human stuff—like a buyer getting mad that a "vintage smell" wasn't described—you still need that human touch. And that takes patience.
Conclusion
Dealing with depop customer support requires a mix of patience, clear documentation, and realistic expectations. While the lack of a depop support phone number 24 7 is frustrating, the email and in-app systems do work if you feed them the right information.
My biggest takeaway after five years on the platform is to treat every transaction as if you might have to explain it to a judge. Keep your receipts, photograph your packages, and communicate with buyers proactively.
If you are struggling with scaling your shop or just want to read more about how to set up your store correctly so you don't need support as often, check out my guide on Selling on Depop: A Complete Guide. It covers the setup process in detail.
For those wondering about the financial side of things, understanding the costs before you sell is crucial. Take a look at my breakdown of Depop Fees so you aren't surprised when the payout hits. And if the shipping process is what trips you up, my article on How to Ship on Depop clarifies the label confusion that leads to so many support tickets.
