I still remember the first time I had a true shipping crisis on Poshmark. It was 2019, and I had just sold a pair of vintage leather boots for $150. I packed them beautifully, dropped them at the Post Office, and waited.
Three weeks later, the tracking hadn't updated. The buyer was messaging me daily, accusing me of never shipping the item. I was panicked. I scoured the internet for a phone number, called a corporate line that led to a voicemail box in Redwood City, and sent three emails into the void. I felt completely helpless.
Eventually, I learned the "magic words" to put in a support ticket, and the issue was resolved (USPS had lost the bin; Poshmark refunded both of us). But that week of silence taught me a valuable lesson: Poshmark is a fantastic marketplace, but their support wall is high. If you don't know how to climb it, you will lose money.
If you are currently staring at a "Case Opened" notification or wondering how to contact poshmark support before your funds get released to a scammer, you need a strategy, not just patience.
The Myth of the Poshmark Support Phone Number
Let's rip the band-aid off immediately. People always ask me... "Can I just call them?"
The answer is no. Despite what you might see on shady google search results, there is no active poshmark support phone number where you can speak to a live agent about a return or a lost package.
The "Headquarters" Trap: You might find a number for the Poshmark headquarters in Redwood City (650 area code).
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My Honest Failure: I called this number during my boot crisis. It is a corporate line. It is for investors, press, and maybe the caterer. It is not for posh customer service. Leaving a voicemail there is screaming into the void.
Why do they do this? Poshmark processes millions of transactions. If they had a call center, their fees (currently 20%) would likely have to jump to 30% to pay for the staff. They rely on "asynchronous" support (email/tickets) to keep costs down.
How to Contact Poshmark Support (The Right Way)
Since you can't call, you have to master the written ticket. The goal is to avoid the "bot" auto-reply and get a human to look at your case immediately.
Method 1: The In-App Support Center (Recommended)
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Go to your Account Tab (
@username). -
Tap Poshmark Support Center.
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Tap Contact Support / Status.
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Select the specific Order ID.
Why this wins: When you select the Order ID, the support agent instantly sees the tracking history, the buyer's chat logs, and the item photos. You don't have to type it out.
Method 2: The Direct Email You can email support@poshmark.com.
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Limitation: If you email from an address that isn't linked to your Poshmark account, or if you forget to put the Order ID in the subject line, you will get a generic "How can we help?" auto-response. This adds 24 hours to your wait time.
Method 3: The "Public Shaming" (Twitter/X) If you have been waiting 72+ hours with no response, go to Twitter.
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Handle: Tweet at
@Poshmarkapp. -
Strategy: Be polite but firm. "Ticket #12345 has been open for 4 days regarding a safety issue. Can you please escalate?"
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Result: Their social media team usually pings the support team. I’ve had tickets resolved within an hour of a tweet.
Navigating "Cases" and Returns
The most stressful part of Poshmark is the "Case Opened" notification. This means a buyer is claiming the item is not as described.
Here's where it gets interesting... Poshmark support acts as a judge and jury. You do not talk to the buyer; you talk to the judge (Poshmark).
My Personal Anecdote: I sold a luxury handbag. The buyer opened a case claiming it was a "replica." It was 100% authentic.
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What I did: I didn't attack the buyer. In the case chat, I addressed Poshmark directly: "Hi Poshmark Support, please see attached photos of the serial number and the original receipt from Neiman Marcus."
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The Outcome: Poshmark sided with me in 4 hours.
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The Lesson: Provide evidence, not emotion. If you get angry in the chat, you look guilty.
How to Message on Poshmark (Directly)
One of the quirks of the platform is the lack of a true "Direct Message" (DM) system for general chatting. How to message on poshmark depends on the context:
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Before Sale: You have to comment on the listing.
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Warning: These are public. Everyone can see you haggling.
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After Sale: A private chat opens in the "My Sales" tab.
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Usage: Use this to thank the buyer or update them on shipping.
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Bundle Feature: This is the "Secret DM."
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Go to a user's closet.
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Tap the "Bundle" icon (shopping bag).
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Tap the menu (three dots) -> Switch to Sell View.
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You can now write a comment in the bundle. This is semi-private (only people looking for that specific bundle can see it, which is rare).
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The "Mark as Sold" Dilemma
If you sell on multiple platforms (eBay, Mercari, Depop), you know the pain. You sell an item on eBay, and you rush to Poshmark to take it down before someone buys it there, too.
The Problem: There is no "Mark as Sold" button on Poshmark unless the transaction actually happened on Poshmark.
The Workarounds:
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Delete the Listing: The nuclear option. It vanishes from your closet.
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Con: You lose the data/history of that item.
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Mark "Not for Sale":
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Edit Listing -> Availability -> Not for Sale.
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Pro: The item stays in your closet as a "trophy," showing buyers you have successful sales (even if they happened elsewhere).
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The "Zero Quantity" Hack:
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Edit Listing -> Quantity -> Switch to "Multi Item" -> Set size quantity to "0".
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Result: The item shows a "Sold Out" banner.
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The Automation Solution: I used to do this manually. I would be at dinner, get an eBay sale, and frantically open the Poshmark app under the table to delete the item. It was exhausting. Now, I use Closo to automate this. When an item sells on eBay, Closo automatically delists it from my Poshmark closet. It saves me about 3 hours weekly and saves me from the embarrassment of having to cancel an order because I forgot to mark as sold on poshmark.
Poshmark Location and "Posh Protect"
Understanding where support poshmark com operates helps you understand their hours.
Poshmark Location:
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Headquarters: Redwood City, California (Pacific Time Zone).
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Support Hours: They generally operate 7 days a week, but the "core" team is on Pacific Time. If you email them at 8 AM New York time, don't expect a reply until the West Coast wakes up.
Posh Protect: This is their insurance policy.
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Buyer Side: If the item never ships or is fake, you get a full refund.
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Seller Side: If the package is lost by USPS (and you used their label), Poshmark pays both you and the buyer.
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Anecdote: I had a $40 bundle go missing in transit. Poshmark released my funds ($32) and refunded the buyer. This is why I happily pay the 20% fee—it’s insurance against the chaos of the US Postal Service.
People always ask me...
"How do I contact Poshmark about a verification code?"
Common question I see. If you are locked out because the SMS code isn't arriving:
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Don't panic. This is usually a carrier delay.
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The Fix: Email support@poshmark.com with the subject "Account Lockout." Include your username and the last time you logged in. They can manually disable 2FA (Two-Factor Authentication) temporarily to let you in.
"Can I return an item if it doesn't fit?"
People always ask me this. No.
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The Policy: Poshmark does not support returns for fit. If you bought a Size Medium and it's too tight, you cannot return it.
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The "Reposh" Option: Poshmark allows you to "Reposh" the item (resell it) using the original photos with just one click. It’s their way of saying, "Sorry it didn't work out, but you can sell it to someone else."
Conclusion
Dealing with poshmark support requires a shift in mindset. You are not calling a concierge; you are filing a legal brief. Be concise, provide photos immediately, and use the in-app tools rather than hunting for a poshmark support phone number that doesn't exist.
The platform is built to be self-service, and for 95% of transactions, it works flawlessly. For that other 5%, having a paper trail and knowing how to use the "Support Center" is your best defense.
If you are ready to stop worrying about manual inventory management and support tickets, check out our guide on Inventory Management for Multi-Platform Sellers. And if you want to ensure you never double-sell an item again, read how The Best Cross-Listing Apps for 2025 can protect your seller rating.
FAQ Page Schema
Here's something everyone wants to know: How long does Poshmark support take to reply?
Typically, Poshmark support responds within 24 hours. However, during holidays or high-volume periods, it can take up to 48-72 hours. Sending multiple emails about the same issue will push your ticket to the back of the queue, so send one detailed message and wait.
Common question I see: What happens if a buyer damages my item and returns it?
If a buyer returns an item in a different condition than you sent it (e.g., they wore it and stained it), you must open a Counter Case. When the return package arrives at your house, you have 24 hours to report the damage to Poshmark via the app ("Report Problem with Return"). Include photos of the damage. Poshmark will often pay you out despite the return.
People always ask me: Where is Poshmark located?
Poshmark's corporate headquarters is in Redwood City, California. They also have offices in Canada, India, and Australia as they have expanded globally. However, all US support tickets are routed through their central ticketing system.
