I still remember the distinct feeling of panic in my chest back in October 2021. I had just sold a vintage 1990s spell-out sweatshirt for $140—my biggest sale of the month—and three days after delivery, the buyer opened a dispute claiming the item was "not authentic." It was absurd because the brand didn't even exist anymore, let alone have counterfeiters making fakes of it. I rushed to find a phone number, assuming I could just call someone and explain the situation rationally.
I spent forty-five minutes clicking through the app, sweating, realizing that the platform handling my money felt like a ghost town. There was no dial tone. Just forms. And. A lot of silence.
This isn't just my story. It’s the reality for thousands of sellers who suddenly realize that selling on a trendy app is fun until something goes wrong. Dealing with support systems on modern resale platforms requires a very specific set of skills, patience, and knowledge of how their internal ticketing systems work.
The Myth of the Depop Customer Service Number
Let’s rip the band-aid off immediately. If you are frantically searching for a depop customer service number, you need to stop right now.
I have seen countless sellers on Reddit and Facebook groups claiming they found a "secret" hotline. Here is the harsh truth: it does not exist.
In early 2022, out of desperation regarding a frozen PayPal transaction, I actually tried calling a number listed on a third-party directory that claimed to be the depop customer service phone number 24 7. A person answered. They sounded helpful. Then they asked for my credit card number to "verify my identity" to unlock my account. I hung up immediately.That was a phishing scam designed to prey on panicked sellers.
Here is where it gets interesting, though. While there isn't a phone line for general support, Depop is owned by Etsy now.Some people try to call Etsy support to get help with Depop. (I tried this in 2023 just to see if it worked). The Etsy agent politely told me they have absolutely no access to Depop’s backend systems. They are siloed completely.
So, if you see a search result promising a depop customer service phone number 24 7, it is either a scam or a disconnected line. Accepting this limitation is the first step to actually solving your problem.
How to Actually Reach a Human via Depop Email
Since we can't call them, we have to write. But there is a right way and a wrong way to do this. Most people just fire off an email to support@depop.com and hope for the best.
I used to do this. My success rate was about 50%. The problem with direct emailing is that you aren't categorizing your issue for their triage bots. If you just send an email saying "Help, my buyer is lying," it sits in a general unassigned queue.
The most effective method I have found—and I have tested this probably twenty times over the last few years—is using the specific request form in the depop help center.
The Specific Language That Triggers a Response
When you fill out the form or send a depop email, you need to speak their language. Support agents are likely graded on "resolution time." If they have to email you back to ask for photos, you go to the back of the line.
Here is the template I used in May 2023 that got my account unlocked in 4 hours:
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Subject: [Urgent] Seller Protection Claim - Transaction ID #12345
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Body: I am writing regarding a dispute for item # [Insert Number].
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Evidence attached:
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Proof of Postage (Photo of the receipt with zip code visible).
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Screenshot of the tracking delivery confirmation from USPS.
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Screenshot of the conversation where the buyer admitted receiving the package.
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By providing the evidence upfront, the agent can close the ticket in one go. They love that. I realized that my previous failures in getting support were mostly because I was writing emotional paragraphs about how unfair the situation was,rather than providing the data points they needed to click "Resolved."
People always ask me: Is there a Depop customer service live chat?
I get this question constantly because almost every other major retailer has a little bubble in the bottom right corner of their screen.
Technically, no. There is no depop customer service live chat on the website or the app. You cannot sit there and type back and forth with an agent in real-time.
However, there is a workaround that functions very similarly to a live chat: Twitter (or X).
In November 2022, I had a technical glitch where my listings weren't showing up in search. I emailed support and got a generic auto-response about "refreshing my cache." I was losing sales by the hour. I went to Twitter and DM'd the @AskDepop handle.
I sent a short, polite message: "Hi, my ticket number is #889201. I haven't received a human response in 48 hours and my shop is invisible. Can you escalate?"
They replied in 14 minutes.
The social media team is distinct from the email support team. Their job is brand reputation. They don't want people complaining publicly. While they can't always fix the issue themselves, they have the power to "poke" the depop supportteam and move your ticket to the top of the pile. I honestly rely on this method more than the actual help center nowadays.
Navigating the Depop Help Centre Without Losing Your Mind
The depop help center is designed to deflect you. That is my honest opinion. It is a maze of articles intended to answer your question so you don't contact them.
But sometimes, the answer is actually there.
I remember getting hit with a fee I didn't understand in early 2021. I was convinced Depop was stealing from me. I was about to write a nasty email when I forced myself to dig through the "Selling" section of the help center. I found a breakdown of the "Boosted Listings" fee structure.
I realized I had accidentally left "Boosted Listings" on for my entire inventory. That was my fault. (And an expensive lesson—it cost me about $45 in fees before I caught it).
The help center is useful for:
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Understanding fee policies.
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Checking the list of prohibited items.
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Finding the specific dimensions allowed for Depop shipping labels.
It is useless for:
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Nuanced disputes between buyers and sellers.
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Technical glitches.
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Harassment reports.
If your problem involves another human being acting irrationally, the articles won't help. You need a person.
My "Zendesk Loop" Nightmare (And How I Fixed It)
We need to talk about the "Zendesk Loop." This is a term I use for when you receive an automated reply that has nothing to do with your problem, you reply to it, and you get the same automated reply back.
This happened to me in August 2023. I was trying to report a buyer who was sending me abusive messages. I reported the user. I got an email saying, "Thanks for your report, we will investigate."
Two days later, the buyer was still messaging me. I replied to the email asking for an update. I got an auto-response:"Thanks for your report, we will investigate."
I felt like I was screaming into a void.
Here is the trick to breaking the loop: Start a new ticket with a different subject line.
I realized my ticket had likely been marked as "Solved" or "Pending" by a bot. By replying, I wasn't reopening it; I was just adding a comment to a closed file. I went back to the form, selected "Safety Concern" instead of "Report User," and typed "URGENT: Harassment continuing despite previous report."
I got a real human response from a specialist named "Sarah" within 6 hours, and the user was banned shortly after.Sometimes, you have to abandon a dead ticket and start fresh to get depop customer service to notice you.
Common question I see: What if Depop Support sides with the scammer?
This is the biggest fear for all of us. You send the item, the buyer claims it's a rock, and Depop refunds them from your account.
I have lost two cases in five years. One was legitimate (I missed a stain). The other was a scam. The buyer claimed a pair of Nike Air Max sneakers never arrived, even though tracking said "Delivered."
Depop initially sided with the buyer because I hadn't uploaded the tracking number into the app—I had just DM'd it to the buyer. This was a critical error on my part.
The Appeal Process: If depop support closes a case against you, you usually have one shot at an appeal.
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Do not get angry.
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Gather new evidence (e.g., GPS coordinates from the shipping carrier, which you can get from Pirate Ship or the post office).
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Reply to the closing email with the subject: "APPEAL: Decision for Transaction #XYZ."
I managed to reverse a decision once by providing an official letter from the Royal Mail (I'm based in the US but was shipping to the UK) stating the package was signed for. It took three weeks, but I got my money back.
Tools I Use When Support is Slow
Because depop customer service number options don't exist and emails take time, I have learned that the best defense is a good offense. I use specific tools to ensure I rarely need to contact support in the first place.
I document everything. I use Adobe Scan on my phone to scan every postal receipt immediately. I never throw the paper away until the funds are in my bank account.
I also stopped relying solely on Depop for my income. When support freezes your account or takes a week to answer,your cash flow stops. I started cross-listing to Poshmark and eBay so that if Depop goes down, I'm still making money.
And frankly, the administrative burden of dealing with these platforms is why I looked for automation. I use Closo to automate the cross-listing process—saves me about 3 hours weekly that I used to spend manually copying and pasting descriptions. It also helps keep my inventory synced so I don't accidentally sell the same item on two platforms, which is the fastest way to get banned and have to deal with support all over again.
Comparing Support Channels
To make this easier to digest, here is a breakdown of how I choose which channel to use based on the urgency of my problem.
(Note: These response times are based on my personal logs from 2021–2024 and may vary during holidays).
The Psychology of the "Support Bot"
There is something dehumanizing about receiving a pre-written response signed by "The Depop Team." It feels dismissive. But you have to understand that Depop has millions of users and probably a few hundred support staff.
They use macros (pre-written scripts). When you see a message that looks generic, don't take it personally. Scan it for the one sentence that actually addresses your issue. If that sentence isn't there, they didn't read it.
I once sent a three-page email detailing a complex issue involving a bundle of three items: a vintage tee, a belt, and a hat.The response I got only mentioned the hat. I realized then that long emails work against you. The agent skimmed it, saw "hat," clicked the "hat issue" macro, and moved on.
Now, if I have issues with multiple items, I open multiple tickets. One for the tee. One for the belt. One for the hat. It seems counterintuitive, but it forces depop help to treat each issue as a distinct task.
Honest Failures: When I Was the Problem
I want to be transparent here. Not every bad interaction with depop customer service was their fault.
In 2019, I sold a camera. I packed it poorly. It broke. When the buyer complained, I got defensive and rude in the chat.The buyer reported me.
Depop support emailed me a warning. I replied, accusing them of not protecting sellers. They suspended my account for 7 days.
I was furious, but looking back, I was in the wrong. I violated the community guidelines on conduct. No amount of searching for a depop customer service number would have saved me. I had to wait out the suspension and apologize.
Another time, I tried to take a transaction off-app to avoid fees. I messaged the buyer, "Venmo me instead." Depop's algorithms flagged the word "Venmo" immediately. My account was flagged. I tried to play dumb with support, but they had the chat logs. (I was lucky they didn't ban me permanently).
Conclusion
Is depop customer service perfect? Absolutely not. It is slow, often robotic, and the lack of a depop customer service number is a legitimate pain point for sellers dealing with high-value items.
But it is navigable if you strip away the emotion and treat it like a legal proceeding. Keep your messages short. Provide evidence immediately. Use Twitter for quick nudges. And most importantly, protect yourself before the sale happens by tracking everything.
I have managed to sell over 1,500 items despite these hurdles. You can too. Just don't expect them to hold your hand; expect them to process your ticket.
If you are looking for ways to professionalize your selling so you're less dependent on one platform's quirky support, I highly recommend checking out the guides on the Closo Seller Hub. I read a great breakdown there recently about diversifying your income streams, which saved me when my Depop views dipped last month.
FAQ
Is there a phone number for Depop?
No, there is no direct depop customer service number or a depop customer service phone number 24 7. Any number you find online claiming to be Depop is likely a scam. Support is handled strictly via email, the in-app help center, and social media channels like Twitter.
How long does Depop support take to reply?
In my experience, the average response time is between 24 and 48 hours. However, simple queries via Twitter DMs can sometimes get a response in under an hour, while complex disputes regarding counterfeit items or bans can take up to 5 business days.
Can I email Depop directly?
Yes, you can send a depop email to support@depop.com, but using the request form in the depop help center is often more effective because it routes your query to the correct department (e.g., Trust & Safety vs. General Billing) automatically.
