Even the best analytics tools can raise questions, especially when you’re getting used to them. If your numbers don’t look right, or something seems missing, it’s usually a quick fix.
1. Why Don’t My Sales Appear Right Away?
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Most marketplaces update in near real-time, but some may take up to 24 hours to sync.
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Large bulk imports or sales spikes may briefly delay updates.
💡 Fix: Wait a few hours and refresh the dashboard. If still missing, run a manual sync from your Marketplace Settings.
2. Why Is Profit Lower Than Expected?
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Closo deducts marketplace fees, shipping costs, and any other expenses you’ve entered.
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Missing or incorrect cost data will cause inaccurate profit margins.
💡 Fix: Double-check your Product Cost fields in inventory.
3. Why Are Some Listings Missing from Analytics?
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The item might not be connected to an active marketplace listing.
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Draft listings or archived products don’t appear in active analytics.
💡 Fix: Ensure the listing is active and linked in Closo.
4. Why Don’t My Marketplace Metrics Match Their Reports Exactly?
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Marketplace dashboards often display gross sales without subtracting fees.
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Closo shows net profit for more accurate performance tracking.
💡 Fix: Compare equivalent figures (gross to gross, net to net).
5. What If My Data Still Looks Wrong?
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Run a Manual Sync for all marketplaces.
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Check for marketplace connection errors in your Linked Marketplaces page.
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Contact Closo Support if discrepancies remain after syncing.
💡 Next Step: Bookmark this guide so you can quickly troubleshoot and get back to selling without interruptions.
