1. Check Your Marketplace Connection
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Make sure your marketplace account (Poshmark, eBay, Shopify, etc.) is connected and active.
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If a connection has expired, reconnect it from Settings → Marketplaces.
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Remember:
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Poshmark requires the Closo extension to stay active.
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eBay & Shopify maintain long-term OAuth connections (no extension required).
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2. Allow Time for Imports
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When you first connect a marketplace, Closo scans your inventory.
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For large stores, this process may take a few minutes.
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Check the Import window to confirm that listings are still being processed.
3. Manual vs. Automatic Sync
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By default, Closo auto-syncs your listings once the marketplace is connected.
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If you manually disabled sync, you’ll need to re-enable it in your marketplace settings.
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Make sure the listings you want to sync are selected in the Import window.
4. Duplicates or Missing Items
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If you see duplicates, it’s usually because the same product exists under multiple variations. Use Closo’s Inventory Management tools to merge them.
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If items are missing, they may not have been imported yet, or they may not meet marketplace sync rules (e.g., inactive listings).
5. Try a Manual Refresh
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Go to your Crosslister dashboard.
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Click “Refresh” to force an update from the connected marketplace.
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This often resolves delayed syncs.
6. Still Not Working?
If none of the above fixes the issue:
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Disconnect and reconnect the marketplace.
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Contact Closo Support via the Help button in your dashboard.
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Provide screenshots or details so we can investigate faster.
💡 Pro Tip: Keep your marketplace connections up to date and check your dashboard after every major import to confirm that all listings are synced.
