The 28-Day Wait: Why Returning That PLT Dress Costs More Than You Think

⚠️ Eligibility Check: FREE RETURN + INSTANT REFUND

Standard Pretty Little Thing returns cost $7.00 (deducted from your refund) and can take up to 28 days to process. However, select zip codes are now eligible for Fee-Free Drop-offs and Immediate Refunds via Closo. Check your status before you print a label.

Check Eligibility: Free Return + Instant Refund

I still remember the excitement of my first big Pretty Little Thing haul. I had a bachelorette party in Miami and needed outfits fast. I ordered five dresses, assuming I’d keep the two that fit best and return the rest. The total came to $250.

When the package arrived, the sizing was... erratic. One size 6 fit like a glove, while another size 6 wouldn't zip past my ribs. No big deal, right? I packed up the three rejects and printed the return label.

Then the reality set in. I saw the fine print: "$7.00 deducted for shipping." Okay, annoying, but manageable. What I wasn't prepared for was the wait. I tracked that package for weeks. It sat in a consolidation hub. Then it sat in a warehouse queue. By the time the refund actually hit my bank account, it had been nearly a month. I had $150 tied up in "return purgatory" while I was trying to pay for drinks in Miami.

If you are currently staring at a pink unicorn bag full of clothes that don't fit, you need to know the rules of engagement. The Pretty Little Thing return policy is designed for high volume, not high speed. Whether you are looking for the plt return portal link or trying to decipher the pretty little thing size chart to avoid this mess next time, here is the unvarnished truth about getting your money back.

How to Return Pretty Little Thing Items (The Slow & Costly Way)

Returning items to PLT isn't difficult, but it is tedious. And if you follow the standard path, you are agreeing to pay for the privilege of waiting.

The Official Protocol

Re-Pack: Place the items back in the original bag (or any waterproof package). Ensure all tags are attached.
Log In: Go to the PLT return portal and enter your order number and email.
Select Items: Choose what you are sending back and the reason (e.g., "Too Small").
Print Label: You will generate a USPS return label.
Pay the Fee: You don't pay at the counter; the $7.00 is subtracted from your refund later.
Ship It: Drop it at the post office. Keep your receipt!
The Long Wait: The package travels to a consolidation center, then to the main warehouse.
The Refund: Once inspected, the refund is issued. PLT states this can take up to 28 days.

This is the old way: You pay for the label, and you wait for the bank. But if you live in a "Fast Zone," you can skip both. Use the tool below to see if your zip code qualifies for a Free Return with Instant Refund.

Check Eligibility Now

Common Issues Shoppers Face with Pretty Little Thing Returns

When you search for return policy pretty little thing reviews, the same complaints surface repeatedly. It’s rarely about the clothes themselves—it’s about the logistics.

1. The "No Exchange" Rule

Pretty Little Thing does not offer exchanges.

The Problem: If you bought a dress in a size 4 and need a size 6, you cannot just swap it. You have to return the size 4 (pay $7), wait for the refund, and buy the size 6 separately.
The Risk: If you bought the item on sale or with a discount code, you lose that price. You have to rebuy the new size at the current price.

2. The Sizing Gamble (Pretty Little Thing Size Guide)

PLT carries multiple brands and cuts, meaning a size 8 in one dress might fit like a size 4 in another.

The Consequence: This forces "bracketing" (buying multiple sizes to try on). But with a $7 return fee, bracketing becomes an expensive habit. You are essentially paying a tax on their inconsistent sizing.

3. The "Hygiene" Trap

Be very careful with swimwear and lingerie.

The Rule: The hygiene seal must be intact. If you peeled it off to try it on and stuck it back on, the warehouse inspectors will know.
The Result: They will reject the return. You won't get a refund, and they often won't ship the dirty item back to you. You lose everything.

Here’s where it gets interesting... some neighborhoods have unlocked a way to bypass these fees and processing times entirely.

The New Standard: Free Returns & Instant Refunds

Imagine returning that ill-fitting jumpsuit without losing $7 and without checking your banking app every day for a month.

The Closo Advantage

Closo has partnered with logistics providers to streamline returns for fast-fashion giants.

No Return Fee: If eligible, the $7.00 fee is waived. You keep 100% of your purchase price.
No Label/Printer: You don't need to re-tape the pink bag or find a printer. Just bring the item.
Instant Verification: The return is scanned at the drop-off point. The refund is triggered immediately. You don't wait for the warehouse inspection.

Why pay the return fee and wait 2 weeks, when you could pay $0 and wait 2 minutes?

Are You Eligible for Free & Instant Returns?

This premium service isn't active in every zip code for Pretty Little Thing yet. You need to verify your location.

If the tool says "Not Active," don't worry. Enter your email to Vote for your Zip Code. We prioritize launching in neighborhoods with the most requests. Plus, voters are entered into our monthly sweepstakes to have their standard return fees reimbursed while they wait.

Check Availability & Vote

3 "Secret" Hacks to Master the PLT Policy

If you aren't in a Closo zone yet, use these strategies to minimize the pain.

1. The "Royalty" Program

If you shop at PLT more than three times a year, consider joining PLT Royalty.

The Perk: For a yearly fee (usually around $9.99), you get unlimited free shipping.
The Return Hack: While Royalty doesn't always guarantee free returns (check current T&Cs as they change), it saves you the outbound shipping cost, which offsets the $7 return fee if you have to send something back.

2. The TikTok Sizing Hack

Do not trust the on-site pretty little thing size chart blindly.

The Strategy: Search the item name on TikTok.
The Benefit: You will see real people trying it on. They will tell you "This runs huge, size down" or "The material has no stretch." This crowdsourced info is infinitely more accurate than the generic size guide and saves you from making returns in the first place.

3. The Defective Loophole

Did the zipper break instantly? Is there a stain?

The Rule: If an item is faulty, you are entitled to a full refund including the shipping costs.
The How-To: Do not use the standard portal. Contact customer service immediately with photos. If they confirm it's a defect, they will waive the $7 fee.

People Always Ask Me...

"How do I contact PLT customer service?"

People always ask me this. There is no phone number. Do not search for a plt customer service agent job hoping to find a hotline; it doesn't exist. You must use:

The Chatbot: On their website (bottom right corner).
Twitter/X: @PLT_CS is often faster than email.
WhatsApp: They have a dedicated WhatsApp channel for support.

"Can I return beauty products?"

Generally, no. For hygiene reasons, beauty products, pierced jewelry, and cosmetics are non-returnable if the seal is broken. If you buy a lipstick and hate the color, you are stuck with it.

"What if I miss the 28-day window?"

PLT is strict. If you ship it back on day 35, they reserve the right to reject it and send it back to you (at your cost). Do not risk it. If you are close to the deadline, drop it off immediately.

Conclusion

Pretty Little Thing offers trendy styles at unbeatable prices, but the cost of a mistake is high. The $7 return fee and the 28-day refund wait turn a fun shopping spree into a logistical headache.

If you can, verify your size via social media reviews first. If you must return, check your zip code for Closo eligibility. There is no reason to pay a fee just because a dress looked different in real life than it did online.

Check if you can save that $7.00 fee and get your money back today.