Closo Wholesale Direct

Load Cover

Selling a load to somebody you have never met goes wrong in three ways. Each one has a published answer, and the limits are on this page rather than in a paragraph you find out about afterwards.

The three ways it goes wrong.

He does not payHe cannot bid without a payment method on file, and the money is taken and held at the hammer — before the load moves. There is no invoice to chase and no “I’ll send it Monday.”
He counts shortHe files line by line against what the lot said it was, with photographs, inside the window below. You answer. If it holds up, the refund is partial and it comes out of escrow.
He wants to send it backHe cannot. The remedy is money, never freight. Nobody ships a picked-over pallet back to your dock, and no claim can turn into a return.

The terms, printed.

Read them before your first load, not after one goes sideways.

When a claim can be opened
From the carrier’s delivery scan until escrow releases — 5 business days. Once the window closes the order is settled and cannot be reopened. Taking an instant payout closes it early, by your own choice — the payout ladder is here.
How you answer
You have 72 hours to respond to a claim, on one screen you both see. Silence is not neutral: an unanswered claim proceeds without your side of it.
When it is decided
Within 5 days of the claim being escalated. The deadline is on the case from the moment it opens.
What counts as evidence
Photographs, filed against a specific manifest line, uploaded by the buyer’s own account. Photos from anywhere else — another seller’s lot, a stock image, the listing itself — are not evidence and cannot be replayed as “what arrived”.
What is judged
The lot against what the lot said it was. Manifested lots are judged line by line. An assortment or an as-is load is judged against its declared description, condition grade and photographs — not against a manifest it never claimed to have.
The remedy
A partial refund, paid out of escrow, for the lines that hold up. Goods and the freight share on them are settled together. It comes out of the sale, not out of a separate bill — every line that touches your payout. Full reversals happen only where the load was materially not what the card said.
Not covered
Buyer’s remorse, resale value below what he hoped for, condition already disclosed on the lot card, sample photographs he read as stock, and damage after delivery. An as-is load being as-is is not a claim.
What this is
Load Cover is how money moves and how disputes are decided on Closo — it is not an insurance policy, and nothing here is a guarantee against a buyer being difficult. It is a published rule set applied the same way to every order, and the money sits in escrow until it resolves.

How to lose fewer of them.

Say what it is on the card

Manifested, assortment or as-is — the label you pick is what the claim is judged against. Overstating a mixed load is the single most expensive thing you can do here.

Mark sample photos as samples

Photographs of representative goods are labelled apart from stock. A buyer who thought a sample was the whole pallet has a claim; a buyer who was told has none.

Scan it in if the load is worth it

A manifest built from scans gives the claim something exact to argue against, which is usually shorter than arguing about a photograph of shrink-wrap.

The rest of it.

Four pages, one for each question a liquidator asks before moving a load.

Start hereHow it works, end to endReceiving by scan, your own auction, 0% on your buyers, and what happens between the truck and the payout. Run the numbersWhat it costs against what you pay nowEvery line that comes off, the comparison, and a calculator that runs on your own figure instead of our assumption. Coming soonCloso CapitalBuy the truck, sell it, repay from what it sold, buy the next one — underwritten on your sales record, not your credit score.

Rules in writing before lot one.

That is the whole point of publishing them. Read them, then run five loads and judge us by the numbers.

Apply to sell