Grailed

Bought a shirt from Indonesia. Shirt was not measured properly and was a size and a half small. Graileds solution is to ship them item back to sender. Two and half weeks later the tracking doesnt update. Grailed wont refund purchase until item is delivered. They cover return shipping but only the cheapest method which is why the item is probably sitting in some container. Wasted $100 using this dumb website.

banned for no reason 2 days after jumping through a load of hoops to verify my account and being CONFIRMED. I tired to email customer support and received and instant reply saying no appeal, not even an option to speak to customer service, no option to continue. just thrown away like trash.

Great place to make one wish willow!

Customer service was very fast and efficient responding to my issue. It was resolved within 24 hours. Also, I have had 31 transactions, with zero issues. The key is to find, and be, a reputable seller. Also, to read the reviews of the people you are buying from. It has been a successful selling platform for me.

⚠️ BUYER BEWARE — Very Disappointing Experience with Grailed and thier Scammers!!

I purchased a Lost & Found Ria Dunn shirt listed as Size L, but what I received was extremely worn out and appeared to have shrunk to approximately a Size S/XS. I own the exact same shirt in Size M, and the difference is unbelievable. I provided photos clearly showing the size and condition discrepancy.

What was even more frustrating was Grailed’s dispute process. I had to go through multiple steps, submit photos and information, and exchange numerous emails over several days. The communication was extremely inefficient and repetitive.

Despite all the evidence I provided, Grailed refused to refund me and would not even allow me to return the item.

This experience has completely destroyed my confidence in Grailed. A marketplace should protect legitimate buyers and provide an efficient, fair dispute-resolution process when an item is clearly not as described. BTW this was not the first time it happened to me at this website!

I will not be purchasing from Grailed again. Buyers should think twice and carefully consider the level of protection they actually have before making a purchase on this platf

Haven’t been paid since selling a piece two weeks ago. Seller beware.

My package was delivered to someone I do NOT know. That person signed for the delivery using a completely different name from mine, and yet the package was still marked as delivered without apparently triggering any warning or verification.

What is even more concerning is that this person’s address does not appear anywhere. I have checked multiple times and MY address was correctly entered on the order. So there is no reasonable explanation for how my package ended up in the hands of a complete stranger.

Since then, the only thing I have received from Grailed is a series of generic, automated emails that do absolutely nothing to resolve the situation. I have received no actual response, no proper explanation of what happened, no information about where my package is, and no explanation of who received it.

The result is very simple: I have lost both the item and my money, and Grailed has provided no real solution and taken no responsibility for what happened.

It is extremely concerning that a delivery signed for by someone with a completely different name from the recipient can simply be considered valid without any kind of verification. What is the point of collecting delivery

Item under review for nearly 8 days

Very good support, Very helpful and a very fair result

This site is a scam and support is a joke made up of ai and premade phrases they copy and paste. Plus when they have to go off script they might as well be talking hindi and they are keeping my money and the hoodie i sold

Good selling/buying platform, I haven’t had any issues with Grailed. Their support is a little slow(my support request took 25 days) and you will have to follow up sometimes, but they get things done.

Beware of selling on Grailed, because even if you do everything correctly you may be burnt because their systems will fail, they will blame you and take no responsibility.

I sold an item, shipped it within 2 days and added the correct tracking number. Grailed's system failed to update the tracking number allowed the buyer to exploit a 7 day loop hole and get a full refund no questions asked, no confirmation required.

Not once did the buyer or Grailed reach out to me to get additional information.

Very poor customer service when complaining - basically asked me to get the seller to ship it back OR to relist the item and have the seller click 'buy' again. They've told me that if funds are refunded this way, then they to release my funds unless the seller is willing to work with the buyer. This is completely unreasonable, the item has already been sent and delivered - and the buyer has no obligation to work with a seller and they've walked away with a free item. The seller is powerless.

Will not deal with them again. I will be complaining loudly on every platform until I get a resolution.

My first 2 purchases using GRAILED and both items are fake. I lost a lot of money for customs and return shipping. Customer response take forever. I wouldn’t recommend it for anyone.

Fake counterfeit item. Gave it a while hoping it's a different batch of leather but it ain't. The colour is fading blue and the leather is fake faux. Comparing with a friends genuine here and the difference can be seen by a 2 year old. Yet grailed says they only sell genuine and it has an authentic sticker which anyone can slap on.
Avoid these scammers at all cost guys. They are ignoring my mails and ARE NOT offering a refund.
Please take your item back and give my refund

Grailed are not scammers, HOWEVER their security is not strong enough to prevent and rectify scams for the buyer.

I bought a coat from a seller for 182$, later finding out that the seller completely scammed me by changing the deilvery address and name when transferring details to FedEx for the delivery, which wasn't even the coat. I looked and asked around for ages to see if the coat was delivered somewhere in the neighbourhood or somewhere else. By the time I realised it was a scam, Grailed's buyer protection 3 day rule had passed and I was no longer to claim a refund.

Please take appropriate action to prevent this happening again

The best support I have ever encountered.

Had problems with seller not shipping an item but to be honest support was pretty helpful they talked to me through the whole ordeal we’re pretty punctual with the responses and I got my refund so in the end I’m happy W Grailed

This whole transaction dragged on from June 12th until today — the item itself arrived to the buyer on July 6th, and yet my payout stayed frozen. I had to contact support myself because the funds simply weren't being released. The tracking didn't update properly on Grailed's side, which seems to be a constant, everyday problem with their systems — and when tracking doesn't refresh, the entire "Seller Protection" guarantee is left hanging in the air, useless.
I sent around ten messages providing everything: the buyer's username, the exact conversation thread, timestamps, his own words confirming he received the item, and a screenshot straight from Grailed's own platform. Time after time the first rep, Cyril C., just replied "we found nothing" — it genuinely felt like the messages weren't even being read.
Credit where it's due: once Jenica V. picked up the case, she actually reviewed the order, saw the buyer's confirmation, and released the funds ($229.06) the same day. That's how it should have gone from the start. The evidence was there the whole time — the earlier handling just created weeks of delay and stress for no reason.
What worries me most: I only got paid because I persona

I ordered shoes and paid with Apple Cash- the sale never took place and I paid a higher price, with another card… but the charge on my Apple Card is still there and Grailed will not help… unacceptable!!!!

On July 8th, a package I sold was successfully delivered to a buyer, who explicitly confirmed receipt in our Grailed chat. However, a glitch in Grailed's automated system erroneously canceled the transaction and fully refunded the buyer. To steal both the item and the money, the buyer immediately blocked my account and changed their username.

Grailed Support (Tickets #18246181 & #18381582) admitted in writing that I fulfilled all my seller duties. On August 12, their representative explicitly promised: "If they fail to comply within 72 hours... we will bypass them and process a manual payout directly to you under our Seller Protection policy."

It has now been almost two months since the item was delivered, and over three weeks since their 72-hour window expired. The scammer did not pay, and Grailed is now completely ignoring my follow-up emails. They are illegally holding my $130 and breaking their own written promises. DO NOT SELL ON THIS PLATFORM! Support is non-existent.

For months I have had numerous items listed for sale and, based on my personal experience, I have not received a single sale, purchase offer, or virtually any interaction with my listings. My profile appears to be completely inactive.
What I find most disappointing is the amount of time a seller invests in creating each listing: taking high-quality photos, writing detailed descriptions, entering all the required information, and continuously managing the listings. In my case, this effort has not produced any tangible results.
After months without any meaningful interaction, my overall experience as a seller has been negative.
This review reflects only my personal experience with the platform and how I perceived the service during the time I used it.

on the app i bought a jacket and it said that total was $92.40. It charged me 134!!! This app has misleading prices if you’re an Australian like me you would assume its in AUD but no! Extremely misleading.

Had an unresponsive seller who didn’t ship for 3 weeks. I filed my complaint with Grailed customer service and they got back to me after 4 or so days, which isn’t ideal but I got my refund so can’t complain too much

They support drop-shipping. And help hide it. There is a known drop-shipper in Asia named spark_style located in Malaysia, who doesn’t sell anything but instead gets the money as a middleman by ordering from Asia to United States. All bad reviews exposing this are deleted by Grailed to avoid negativity yes, but also help him continue doing this. Grailed Customer Support also refuses to stop it.

I sold this pair of jeans to a seller where he first said that my jeans aren’t the same as the pair I listed in which I know I sent him the exact item as so upon doing so this buyer gave me a bad review when I know I’ve sent him exactly what he bought once I contacted the buyer they claimed that I sell them a wrong pair of jeans which is a complete false accusation. I am having a kid in the next 2 weeks and do not play around with my business on Grailed so I strongly would like this feedback removed as it is fake & this buyer is trynna mess up my account. It would’ve been cool to message me & make a return if I was in the wrong but I never did anything to this buyer but gave him exactly what he asked for. This is so wrong & I do not like doing shady business with shady people. I’ve yet to receive my payment upon 3 days after delivery. The buyer isn’t even responding back I think he’s trying to run off with my money & my jeans I feel robbed. This is absurd

I’ve used grailed for a few years. If I have an issue, customer service has always been fair in their resolutions. Great people and excellent service.

Abusive fees. It takes way too long to get paid. You have to pay shipping in advance before getting the money which is aburd, you should at least get the shipping money first.

I’m an active buyer on Grailed and have purchased many items through the platform over the years, including purchases worth more than $2,500. Overall, I’ve had a great experience shopping on Grailed and have always found unique pieces from sellers around the world.

Recently, I encountered an issue with a fraudulent seller, which was understandably frustrating. However, I want to specifically recognize the Grailed customer support team, especially Frederick, for the outstanding assistance he provided throughout the process.

Fred consistently followed up on my case, kept me informed, investigated the issue thoroughly, and ultimately helped resolve the situation by securing a refund for my purchase. His professionalism, communication, and dedication to helping customers made a difficult situation much easier to deal with.

While problems can occasionally happen on any marketplace, what matters most is how they are handled. Grailed’s support team demonstrated that they take customer protection seriously, and I truly appreciate their efforts.

Thank you, Frederick and the Grailed team, for your support and for resolving my case. I look forward to continuing to shop on Grailed with con

bought an item on grailed which turned out to be fake. went through customer support and sent images and they deemed it was also fake. returned the item and received my refund.
a little slow on responses but solved everything!
thank you!

terrible customer service took over a week to respond

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