B-Stock Solutions

Tina is very nice and helpful she is the best

10/14 pieces were delivered damaged beyond the represented “good” condition. There was a metal table bent around the pallet that had to be cut off. They’ve charged me over $2,000 and I have been in a dispute with little to no resolution for over a month basically stealing my money and leaving me with misrepresented unsellable items.

DO NOT DO BUSINESS WITH THIS COMPANY!

I repeat: STAY AS FAR AWAY AS POSSIBLE!

If I could rate this company a zero, I would.

The customer service experience is awful.

I was supposed to receive a large truckload of goods. The product never showed. No one answered a call and it took 24 hours to get a response regarding what happened to it.
I found out the product was in an accident and was undeliverable. This product was to be the main product in my store for the month of September, and so the loss is devastating for a small business.

I was assigned a case number and was told that my “mediator” would be in touch within 1-2 business days. Upon not being contacted or reached by my mediator, I spoke with customer service (which is exactly the opposite of customer service to be honest) that mediators have up to FIVE business days to respond.

The fact that there are THAT many problems with this company is a giant red flag.

I have legal representation on standby, as I can’t even get in touch with anyone who will tell me where my money is or what is the process moving forward.

They are holding my money hostage- and I am beyond livid.

STAY FAR FAR AWAY

ran into an issue john was very helpful. thankfully we got it resolved thanks john

Strong customer service

Great customer service from yemi he’s amazing and very helpful thank you yemi 👍

Hey I give you all information you ask me so I just need you to send me the label for I can return it back to you because is long I’m waiting so long please just help me to finish that because you take a lot of my money and now you want keep mo here too long I can’t anymore you ask me information who take all my time to do it and I do everything you ask me so just give me back my money is all I want please I’m dead to waiting all you have to do now is send me the label for I can return your item back you make me lose a lot of money for the 15 units now I need the label for the 30 units please please please please please I’m so tried for waiting and talk to you I want this conversation close now so send me the label please please and thank you

I been bstock for years all it did for me was raise my blood pressure and give me headaches. It is true they dont care about you or you just your money. I spent LOTS of money with bstock, i won 2 auctions and the funds been remove from my account, however their system (which is always down) claims my orders are not paid. i contatced b stock numerous times even sent them PROOF payment was made, and all they tell me is to wait and finance will reach out (never do). eventually i got fed up and told them i need a resolution or i will do a ACH reversal, and their answer was to cancel my orders and suspend my account. I still have not received my money and they claim they dont have it. Stripe claims Bstock does have the funds, nonetheless I reached out to our company attorney, which she stated allow them till the end of the week, and if they dont refund the money we can and will proceed with a civil suit. sorry this has come to this, but bstock needs to do better. They will will put so much pressure on you when you owe money for orders, but when they owe you money they will draggggggggggggggggggggg feet and give you runarounds alll day long. If a resolution is made this review will be up

I had an issue with a bid I placed. I needed to cancel the bid and reached out to their chat support. I was able to speak to Yemily and she was able to help with my request. She explained their policies and was able to assist me. Highly recommend BStock and Yemily.

My first pallets arrived and everything is as expected also Yemi was so helpful with my questions.
Thanks B-stock

YEMI helped me with everything I needed. Answered all my questions .

Two different issues, one lot of digital watches was not as described in the listing, because I didn't discover the issue within 5 days they refused to help so I was out $2,100. The second issue, I purchased 6 pallets, only received 4 and 600 of the items received were expired. it took over a month, fighting, hours of research on my end to even get a small refund. They then inform me they will not refund shipping on the pallets I never received!

John was really helpful and solved my issue

I worked with one of the agents today, July 21, 2026. They did everything they can to help me and I appreciate them very much. They went above and beyond my expectations and I appreciate that. Yemily was my agent. Thank you for taking the time to work with me.

I had an issue with ordering and was connected to Yemily, and agent. The info she provided was great and she went out of her way to find me resources. I was very satisfied. If only I can just talk to her when I need help, that will be nice...

b stock is good and always helpful. The customer service are so professional and always ready to help and support customers meet their need satisfactorily. . I recall when I bought five pallets from target and one pallet was missing . They advocated for me and make sure they resolve the dispute very well. They are absolutely the best and their customer service is topnotch.

Very friendlt,eager to help kept me informed.

I ordered my first order with b-stock. The tracking said my order was delivered but it was never delivered to my address.

Trash and garbage if you want to lose money go ahead and make a purchase they will send you trash goods and guess what you can’t dispute the purchase I mean you still can but nothing will happen
It’s up to you !!!!!!!!

They took $6,000 and delivered only half the cargo; the other half went missing. They haven't been in touch for over a week. There has been silence in response to all my inquiries.

Purchased over 150k in inventory last few years, alot of loads are junk, the responses are usually pro seller, they don't care about the customer, looking into other platforms. Struggle just to break even.. I have 2 open disputes, no one responding.

We have a claim for a transport from Amazon DE that came with the most expensive products missing (smartphones, smartwatches, headphones, earbuds) and account for more than 60% of the market value of that transport.

We already had 4 transports with the same issue last year which BStock said they won't do anything because they were brought up too late.

Now, we bought another transport, had the same exact issue, brought up the issue on the day of delivery, the reply?

Taylor from the mediation team said:

"Manifest is provided for reference only and not a guarantee of items received. Buyers should not expect 100% accuracy"

And more importantly passed on this message from Amazon:

"This order was a truckload of unsellable inventory shipped from the warehouse. Unless we have sent the wrong pallets, we can't see how pallets or items would be missing. Having very strictly controlled and audited warehouse processes, this is generally not possible."

However, on all the Amazon EU listings on BStock, you will find this:

"There might be a 5% variance in the value, unit count, and/or condition listed below. Disputes within the declared variance will not be accepted."

So Amazon's stateme

On January 2nd, I contacted a B-Stock employee named E.R via Facebook and email to discuss direct-shipped Amazon loads. She directed me to sign up for their website, which I did. She had told me they had an Amazon site based in Scotland. I asked if these were direct shipped loads and she confirmed they come directly from Amazon. The site is EDI4. EDI4 comes out of Dunfermline KY11 8ST. I asked if I could handle the freight. She responded that it is not possible. She sent me a sample site manifest, which confirmed it was EDI4. On February 6th, 2026 I confirmed I wanted two loads. They invoiced me at 15% of retail. A2Z45575 - £14,039.85 A2Z45574 -£13,850.85. Base cost before VAT and freight. On February 10th she had mentioned the truckload was being lotted which is an odd term to use for our industry. We officially sent payment for the loads on February 20th, 2026. We received the loads, and on March 1, 2026, I messaged her asking if they had processed them—meaning, had their employees or someone else touched them. The manifests she provided for these two loads were again from EDI4, based in Dunfermline, KY11 8ST. I was previously reassured that these are picked up and shipped direct

I bought 32 pallets, paid for them, and a few days later they sent me a message apologizing, saying that my purchase had been cancelled due to an error in the listing on their website.

After several days of sending emails and trying to contact them so they can refund my money, I still haven’t been able to do it through any channel: not through chat, which doesn’t work, not by email, and not through customer support.

This platform is rubbish. No goods and no money. A truly terrible experience with them.

I've worked with alot of agents in b stock I had issues and it was resolved i like the costumer service there but last time I had a problem with my order my guy Brandon handled it he's genuine this guy is very genuine and honest about his job he gives words he commits to it the experience with him really positive really was different thank you Brandon

**Angel was very helpful and professional**

We had a complicated issue with the delivery of our order, and the situation took quite a long time to resolve. Angel from B-Stock Mediator helped us throughout the process, followed up on the case, and assisted in getting the delivery issue resolved.

We really appreciate her support, professionalism, and communication. Thanks to Angel, the order was finally received successfully.

Thank you very much for your help!

Ananda is without a doubt one of the most professional agents I have ever worked with. She is always responsive, knowledgeable, and genuinely willing to help. Her professionalism, communication, and attention to detail make the entire process smooth and stress-free. It’s rare to find someone so dedicated and reliable. Truly a great representative for B-Stock.

I have been working with bstock for the last 6 years, and unfortunately they really do not care about buyers. If you have problems with a carrier that you didn't choose, they dont hold them accountable, they let the buyer suffer the loss. They really could not care less about buyers.

I called because I was having payment issue and also issue with bidding and Ananda was great! She took care of me and she super nice. Great customer service I appreciate her for what she did and I appreciate her energy!

I want to give a huge shout-out to Ananda from the Buyer Assistance Team! She was incredibly helpful and professional in resolving my issue and assisting with my order cancellation. The customer service at B-Stock is top-notch, and it's great to work with a team that truly understands and supports their buyers. Thank you, Ananda!

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