A Closer Look at Two Return Management Approaches

A Closer Look at Two Return Management Approaches


In the dynamic world of retail, efficient return management is a game-changer. Closo, a forward-thinking company in the retail industry, is revolutionizing the game with its unique decentralized approach. In this blog post, we'll explore how Closo's strategy is transforming return management and benefiting retailers.

Closo's approach:

Closo's groundbreaking approach to handling returns revolves around a network of decentralized hubs. Instead of centralizing them in warehouses, the returns are distributed across the country and stored in sellers' homes.

This decentralized storage model offers greater cost-effectiveness, flexibility, and efficiency in inspecting returned items. It enables taking pictures, measuring, and creating detailed product descriptions.

Additionally, it provides a seamless omnichannel experience by allowing retailers to distribute returned products across multiple stores on various platforms immediately after they are returned.

Challenges in the Centralized Handling of Returns:

  1. Accumulation of Products: Centralized warehousing leads to a buildup of returned items, potentially causing space constraints and inefficiencies.

  2. High Processing Costs: Inspecting and reselling products in bulk can incur significant processing costs, impacting the overall profitability of the returns process.

  3. Slow inspection and lengthy customer refunds bring unsatisfied customers, decrease retailers' NPS, and lower customer retention.

  4. Warehouse Costs: Maintaining centralized warehouses involves ongoing expenses, from rent to utilities and staffing.

  5. Packing and Shipping Costs: Preparing products for resale and shipping them to partners or new customers can be resource-intensive and costly.

  6. Low inventory recovery value: Accumulated inventory becomes challenging to resell individually due to economic inefficiency and the necessity of a large processing capacity. As a result, selling in bulk becomes necessary to efficiently clear the inventory.

Decentralized Handling of Returns:

Closo's alternative approach involves decentralizing the storage of returned products. Instead of centralizing them in warehouses, the returns are distributed across the country, stored in hubs.

This approach offers greater flexibility and efficiency in inspecting returned items, taking pictures, measuring, and creating detailed product descriptions. These items can then be sold across multiple stores and platforms.

Key Benefits:

  1. Inventory Management: Products do not accumulate in centralized warehouses, leading to better inventory management and reduced space constraints.

  2. Lower Processing Costs: The decentralized model allows for more efficient inspection and processing of returns, resulting in cost savings.

  3. No Warehouse Costs: With no centralized warehouses, retailers can eliminate ongoing warehouse-related expenses.

  4. Reduced Packing and Shipping Costs: Products can be sold directly from sellers' locations, minimizing the need for extensive packing and shipping.

  5. Higher Customer Reach: By selling across multiple stores and platforms, retailers can tap into a broader customer base, potentially reaching up to 100 million customers with no customer acquisition costs.

  6. Increased Recovery Value: The ability to provide detailed product information and sell directly to consumers can result in a higher recovery value, up to 80% of the retailer's original value.

  7. Faster Turnover: The decentralized distribution model facilitates a faster turnover of inventory, enhancing cash flow and overall business agility.


In the dynamic landscape of retail, Closo's decentralized distribution model emerges as a revolutionary alternative to the traditional centralized warehousing approach.

By addressing key challenges and unlocking numerous benefits, retailers can transform their returns management process, ultimately enhancing customer satisfaction and boosting profitability.

The choice between these two approaches could define the future success of retailers in an increasingly competitive market.

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