For Brands Returns interception

Recover cash from returns that never touch your warehouse.

The moment a customer starts a return, Closo grades the item and instantly buys eligible B/C-grade units from you. We route it straight to our partner network — never back to your DC or 3PL — so you book recovery value instead of a write-off.

Talk to our team See how it works

Zero reverse logistics. No inspection, no restocking, no storage. Graded returns come off your books.

Return intercepted · live
Customer starts a return
Opened, lightly worn jacket — can't be resold as new.
Closo AI grades it
Eligible B-grade unit — flagged for instant buyout.
Closo buys the unit recovery value
You're paid for a unit that was headed for write-off.
Label ships it to our partners
Direct to Closo's network — never to your warehouse.
Your customer's returns experience never changesSame storefront, same refund flow — the swap happens behind the scenes.
You set eligibility and recovery ratesWhich grades qualify and what you're paid are agreed up front, in writing.
Backed by a vetted resale & liquidation networkGraded goods move into a controlled channel — not an open salvage auction.
The problem

B/C-grade returns are ballast in your P&L

Opened, worn, or lightly defective items can't go back on the shelf as new. Yet they still ride your reverse-logistics chain all the way home before anyone decides what to do with them. Every leg costs money — and most end in a markdown, a liquidation pallet, or landfill.

  • Reverse shipping & handling — you pay to bring back items you can't resell as new.
  • Inspection & restocking labor — staff time spent grading goods bound for disposal.
  • Storage & dead stock — B/C-grade units sit in the DC, tying up space and cash.
  • Markdowns & write-offs — value leaks out of your margin at quarter close.
Today Without Closo
Return
B/C-grade
Your DC / 3PL
ship · inspect · restock
Dead stock
markdown · write-off
Every step adds cost, and the item still lands as a loss on the books.
How it works

Intercept the return, recover the value

Closo plugs into your returns flow and acts the instant a customer hits "return" — before the item is routed to your warehouse.

Connect

We connect to your returns platform or OMS over API. Closo sees eligible return events in real time — no change to your storefront or customer experience.

Evaluate & buy

The moment a customer starts a return, Closo AI grades the item. Eligible B/C-grade units are bought from you instantly at an agreed recovery value.

Reroute the label

Closo issues the customer's return label addressed to our partner network. The parcel is bound for us, not your DC, from the first scan.

Ships direct to us

The item travels straight to Closo's partners for resale and liquidation. You keep the recovery value. The unit never hits your warehouse or your books.

Before The long way home
Return
B/C-grade
Your DC / 3PL
cost at every leg
Write-off
value lost
With Closo Intercepted
Return
B/C-grade
Closo buys it
instant recovery
Closo partners
resale · second life
Your warehouse is never in the path. The loss becomes recovered value.
What the brand gets

A guaranteed loss, turned into recovery

Interception changes the economics of every eligible return — and clears the operational and financial mess that comes with it.

One B/C-grade return, two outcomes Illustrative example
Today — the long way home
Reverse freight to your DC− cost
Inspect, grade & restock− cost
Storage until it's dispositioned− cost
Ends in markdown or write-off$0 recovered
Net on the unitA deepening loss
With Closo — intercepted
Reverse freight to your DC$0 — never ships to you
Inspect, grade & restock$0 — handled by Closo
Storage & dead stock$0 — off your books
Instant buyout at agreed rate+ recovery value
Net on the unitCash recovered

Instant recovery value

Get paid the moment the return starts. Items that were a guaranteed write-off become real cash back on the P&L.

Zero reverse logistics

No return freight to your DC, no inspection, no restocking, no storage. Handling cost on graded returns drops to nothing.

A cleaner P&L

Graded returns come off your books instead of piling up as dead stock and quarter-end markdowns. Less ballast, clearer margins.

Faster customer refunds

The return label is issued the instant the return is approved. Your customer ships sooner and gets resolved faster — a smoother returns experience.

Sustainability, built in

Fewer shipping legs, less landfill. Goods that would have been destroyed get a second life through resale — a story you can stand behind.

Light to integrate

One API connection to your returns platform or OMS. No storefront changes, no new warehouse process. Closo works inside the flow you already run.

↓ For resale & liquidation partners — brands can skip ahead
For liquidators

A steady, graded supply stream

The same interception flow that clears returns off a brand's books becomes a reliable source of resale-ready inventory. It's pre-graded and routed to you directly — without the noise of a mixed salvage pallet.

  • Graded on arrival — every item carries a B/C condition grade from Closo, so you know what you're buying.
  • Resale-ready — sourced from consumer returns, not unsorted salvage. Built for the secondary market.
  • Steady flow — a continuous stream tied to real returns volume, not one-off auction lots.
  • Direct routing — inventory ships straight into the partner network, cutting handoffs.
Explore wholesale sourcing
Incoming supply · graded returns
Outerwear — mixed sizes
Opened / try-on returns
Grade B
Footwear — assorted
Lightly worn
Grade C
Dresses & tops
Tags removed
Grade B
Accessories
Minor defects
Grade C
Illustrative example — grades and mix reflect the returns stream, not a fixed catalog.
Questions

How it fits your operation

The details brands and liquidators ask about most.

How does Closo integrate with our returns process?
Closo connects to your returns platform or OMS over API and listens for return events. When an eligible return starts, Closo grades the item and — instead of your normal reverse-logistics label — issues a shipping label addressed to our partner network. No change to your storefront, no new step for your warehouse team.
Which items does Closo take?
We focus on B/C-grade goods — opened, worn, or lightly defective items that can't be resold as new. These are the units that otherwise pile up as ballast: too good for the bin, not good enough for the shelf. A-grade, resellable-as-new returns stay in your normal flow. Eligibility is agreed with you up front.
How does the payment / recovery work?
When a customer starts a return on an eligible unit, Closo buys it from you at an agreed recovery value — so a return headed for write-off becomes cash back on your P&L. We set pricing together during onboarding, based on category and condition, and walk you through the model when we talk.
Does the item ever come back to our DC or 3PL?
No. That's the whole point. Because Closo issues the return label to our partner address, the parcel routes to our network from the first scan. It never travels to your warehouse, never needs inspecting or restocking, and never sits in your storage. The reverse-logistics cost for those units effectively disappears.
What happens to the goods after interception?
Returned units route directly to Closo's partners for resale and liquidation, giving them a second life on the secondary market. That means fewer shipping legs, less landfill, and a supply stream liquidators can source from. The sustainability upside is real, not a side note.
We're a liquidator — how do we source from this?
The interception flow produces a steady stream of pre-graded, resale-ready inventory. Partners source from it in bulk, with every item carrying a Closo condition grade. Start with our wholesale sourcing page, or talk to our team to discuss volume and categories.

Turn your returns into recovered value

Let's map interception onto your returns flow — and the categories where B/C-grade units cost you the most.

Talk to our team For liquidators
We'll walk you through integration, grading, and recovery pricing.