Manage Returns Locally, Resell Globally!
Reduce Costs with Local Processing & Maximize Resale Through Omnichannel Distribution!
Why Return with Closo?
How Closo Returns Works – Step by Step
01 Customer Initiates a Return
A customer requests a return through Closo’s white-label return portal, fully integrated with the brand’s website.
Closo’s AI or the brand’s team assess the product to determine its next step—resale, refurbishment, or liquidation.
02 Local Drop-Off Instead of Warehouse Returns
Instead of shipping back to a warehouse, customers drop off their return at a smart locker or with a nearby Closo gig partner within a 5-mile radius.
Gig partners collect and verify returns, reducing shipping costs and processing time.
03 Fast Inspection & Categorization
Gig partners inspect, sort, and process returns based on condition and resale potential.
Items are categorized for resale, refurbishment, or liquidation, ensuring maximum recovery value.
04 Immediate Restocking & Resale
Products are pre-listed in Closo’s system and automatically crosslisted across high-demand marketplaces, stores and channels.
AI-driven pricing ensures optimized recovery value and faster sell-through.
05 Instant Customer Refunds
Once the return is verified, the customer receives a fast refund, often within 24 hours, improving customer satisfaction and brand trust.
06 Order Fulfillment & Resale Revenue
When the item sells, the gig partner ships it directly to the buyer using Closo’s shipping label.
Brands recover revenue from returned items instead of absorbing losses.
Personalized Returns with Simple costs!
Amazing Return Experiences Drive Great Results—For Customers, Brands, and the Environment!
You Control It at Every Phase!
Closo optimizes every step for maximum efficiency, faster inventory turnaround, and better customer satisfaction.
What Brands Say
A Nationwide Gig Partner Network
Closo’s Gig Partner Network operates across the country, ensuring fast, local processing and resale of inventory.
A Superior Returns Experience
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Easy Onboarding
Get started in days, not weeks with our seamless API integration and dedicated in-house engineering support.
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Simple & Transparent Pricing
Straightforward rates with no hidden fees and fewer surcharges for complete cost clarity.
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Scalable Operations
Our asset-light model lets brands adapt and scale effortlessly, customizing operations to fit their specific needs.
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Ongoing support
We’re there at every step, providing a dedicated client success manager, continuous analytics, and real-time support.
FAQ – Closo Returns
How does Closo handle returns for brands?
Closo streamlines the returns process by allowing customers to drop off returns at local gig partner locations or smart lockers instead of shipping them back to a warehouse. Gig partners inspect, process, and resell items, reducing logistics costs and maximizing recovery value.
How does Closo reduce return costs?
Local processing eliminates the need for expensive return shipping.
Gig partners handle inspections instead of costly warehouse operations.
Resale through omnichannel distribution helps brands recover value from returned inventory.
What happens to returned products?
Sellable items – Pre-listed and crosslisted on high-demand marketplaces.
Minorly damaged items – Refurbished or repackaged for resale.
Non-resellable items – Liquidated or recycled to minimize waste.
How does Closo improve the customer experience?
Faster refunds – Customers get their money back within 24 hours after return verification.
Convenient drop-offs – No need to ship; customers can return to smart lockers or local partners.
Seamless brand integration – Returns are processed through a white-label portal for a consistent brand experience.
How does Closo maximize recovery value for brands?
AI-driven resale strategy ensures optimal pricing and crosslisting across the right marketplaces.
Faster resale & reduced depreciation through quick local processing.
Higher recovery rates by redistributing inventory instead of liquidating at deep discounts.
What is the role of Closo’s gig partners?
Gig partners:
Receive and process customer returns.
Inspect, list, and store inventory locally.
Ship items when they resell, ensuring a smooth fulfillment process.
Can Closo integrate with my existing returns system?
Yes! Closo offers a white-label return portal that integrates seamlessly with your existing e-commerce platform for a branded, automated return experience.
What happens if an item doesn’t sell?
Closo redistributes unsold inventory through:
Other sellers and resellers in our network.
Discounted crosslisting to increase sales velocity.
Liquidation options for non-resellable items.
How does Closo ensure returns are processed quickly?
Next-day restocking ensures fast turnaround.
Gig partners process inventory immediately, speeding up resale and refund times.
Customers receive refunds within 24 hours after verification.